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Added 8 mins ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Added 8 mins ago
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Desktop Technician
CGI
Red Deer, AB
- Full-time
This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and…
Added 9 mins ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
We are seeking a full-time Maintenance Technician to join the opening team behind one of Stratford’s most anticipated new hospitality destinations. As The Queen’s Cue prepares to welcome…
Added 9 mins ago
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Service Advisor - Dartmouth Chrysler Dodge Jeep Ram
AutoCanada
Dartmouth, NS
- $70,000 to $100,000 CAD / year
- Other
Connecting customers to the right auto technician
Added 9 mins ago
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Service Advisor - 401 Dixie Hyundai
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Mississauga, ON
- $60,000 to $90,000 CAD / year
- Other
Connecting customers to the right auto technician
Added 9 mins ago
Veterinarian
The City of Fort Worth
Abbotsford, British Columbia
Coaching, developing and mentoring veterinary technician staff to ensure needs of animals are met
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Associate Veterinarian - North Oakville Animal Hospital
VetStrategy / Daubigny
Oakville, ON
Added 9 mins ago
Jr Installer/Jr Technician
Reliance Home Comfort
Toronto, ON
By joining Reliance as a Jr Installer/Technician you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 9 mins ago
IM
Shop Operations Manager
Impossible Metals
Collingwood, ON
- Full-time
…purchasing, shipping, shop safety, equipment readiness, field technician management, and deployment…
Added 24 mins ago
Maintenance Technician
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Added 24 mins ago
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Service Technician - Field
Brandt Group of Companies
Edmonton, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Field Service Technician for our Edmonton Construction and Forestry location.
Added 38 mins ago
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Accounting Technician
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Emerald Park, SK
- Full-time
We are looking for a Accounting Technician to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 38 mins ago
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Emergency Medical Technician
HealthCareersInSask.ca
Watrous, SK
- Part-time
Salary or Pay Band: Pay Band Emergency Medical Technician $29.909 to $36.572
Added 38 mins ago
Valve Technician
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AB · Edmonton, AB
We are currently recruiting for a permanent, full-time Relief Valve Technician to work with our Protection Production and Service team. This position will be based out of our new Edmonton…
Added 38 mins ago
Valve Mechanic - 1 Year Temporary
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AB · Edmonton, AB
Take part in the Relief Valve Technician training program
Added 38 mins ago
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Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
Added 38 mins ago
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Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
Added 53 mins ago
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Electronics Shop Technician (6-Month Contract)
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Montreal, QC
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We’re looking for a Shop Technician (6-Month Replacement Contract)
Added 53 mins ago
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Automotive Technician
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- Full-time
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Saint-Paul, NB · St.-Paul, NB
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DCEO Technician, YYC60 DCEO
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Airdrie, AB
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 53 mins ago
UH
Bilingual (French/English) Patient Observation Technician
University Health Network
Toronto, ON
- Full-time
…member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety…
Added 1 hour ago
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HVAC Service Technician
Hammer's Heating & Cooling
Pitt Meadows, BC
- $20 to $55 USD / hour
- Full-time
We're looking for an experienced HVAC Service Technician who takes pride in quality workmanship, solves problems with tenacity, and delivers exceptional customer service.
Added 1 hour ago
CO
Library Technician II
College of the North Atlantic
Gander, NL
- Full-time
The Library Technician II will perform library and administrative work related to the daily operation of College of the North Atlantic's Gander Library Learning Commons:
Added 1 hour ago
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Service Technician - Shop_CA
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Brandt Tractor Ltd is currently seeking a Service Technician for our Prince George Construction and Forestry location.

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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