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Added 5 mins ago
S
Senior Security Analyst
SAP
Toronto, ON
- Full-time
SAP Enterprise Cloud Services is looking for a Senior Security Specialist with a strong technological and security background across the stack. Your focus topic will be Security Incident…
Added 5 mins ago
PC
End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Depending on the assignment, clients may require Government security screening, criminal record verification, or periodic drug and alcohol testing. Depending on the requirements of the…
Added 5 mins ago
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Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 5 mins ago
E
Business Analyst Specialist I - Marketing & Risk Management
Enbridge
Calgary, AB
- Full-time
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Added 6 mins ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
The Information Services Division is currently looking for a Senior Technical Specialist. In this position, you will provide senior-level technical leadership for the design,…
Added 20 mins ago
Senior Specialist, Subcontracts Management
L3Harris Technologies
Mirabel, QC
Job Title: Senior Specialist, Subcontracts Management
Added 20 mins ago
PI
End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Depending on the assignment, clients may require Government security screening, criminal record verification, or periodic drug and alcohol testing. Depending on the requirements of the…
Added 20 mins ago
WHS Specialist
Amazon
Mississauga, ON
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 36 mins ago
BI
Insurance Development Specialist (Full-Time, 14 Month term) Winnipeg/Flexible Location
Brio Insurance
Steinbach, MB
- Full-time
· Manage sensitive and confidential matters and protect the security of information, data, and files.
Added 36 mins ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 36 mins ago
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Account Executive - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 36 mins ago
T
Occupational Health & Safety Specialist
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
…real impact, we’d love to hear from you. Join TRIUMF as an OHS Specialist and work on the ground with researchers, trades, and contractors to turn safety principles into everyday practice…
Added 51 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 5
Added 51 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Calgary, AB
- Full-time
Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security
Added 1 hour ago
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Anti-Money Laundering Specialist
Hays
London, ON
- Contract
Gather information for investigations, conduct reviews, and maintain accurate documentation and records
Added 1 hour ago
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Team Leader
Co-op
Nipawin, SK
- Full-time
Added 1 hour ago
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Communications Specialist (Writer, Executive Communications)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
As Communications Specialist, you will work closely with Intact’s CEOs and leadership team, serving as a lead writer and a trusted communications advisor, while establishing yourself as an…
Added 1 hour ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 1 hour ago
Disability Medical Coordinator
The Canada Life Assurance Company
Toronto, ON
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of…
Added 1 hour ago
MD
IT Quality Analyst/Tester/SEBT Specialist - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 3
Added 1 hour ago
RC
Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
- Full-time
The workplace experience support specialist senior provides best-in-class hospitality experiences for internal and external clients. Ensures the location is safe, well-maintained, and…
Added 1 hour ago
W
Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…
Added 1 hour ago
RU
Workplace Experience Support Specialist Senior
RSM US LLP
Toronto, ON
- Full-time
The workplace experience support specialist senior provides best-in-class hospitality experiences for internal and external clients. Ensures the location is safe, well-maintained, and…
Added 1 hour ago
S
Emergency Communications Specialist - Level 2
STARS
Calgary, AB
- Full-time
We are currently looking for an Emergency Communications Specialist - Level 2 in the Emergency Link Centre at our Calgary base.
Added 1 hour ago
W
Account Executive - Identity - Canada
Workday
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…who can build trusted executive relationships, lead complex security and identity focused sales cycles, and help accelerate market adoption in a strategic growth area for…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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