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Added 1 min ago
Technical Program Manager, Platform Services
Motive
Vancouver, BC
…Organization serves as the backbone of Motive’s engineering operations, delivering foundational infrastructure, developer ecosystem tooling, cloud operations, SRE reliability, data…
Added 16 mins ago
AI & Digital Innovation Lead
MIC Medical Imaging
Edmonton, AB
Hands-on depth in data pipeline architecture, GPU infrastructure, containerization, and ML workload operations.
Added 16 mins ago
SS
Senior UAV Airframe & Aerodynamics Designer
SkyCan Systems
Barrie, ON
- Full-time
– Conceptual design and configuration: Lead conceptual and preliminary UAV configuration design - sizing, geometry definition, and configuration trade studies - across SkyCan's platform…
Added 16 mins ago
SS
Head of Software & Perception
SkyCan Systems
Barrie, ON
- Full-time
SW Division Lead - Embedded Firmware, Perception, GCS & Product Security
Added 16 mins ago
QT
Ingénieur DevOps et intégration infonuagique / Cloud DevOps & Integration Engineer
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
…équipes de développement. Vous relèverez du responsable des…
Added 16 mins ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
HW Division Lead - Digital, RF, Power & Payload Electronics
Added 16 mins ago
B
Manager, Management Operating System (MOS) Design
Brunel
Vancouver, BC
- $150,000 to $190,000 CAD / year
- Full-time
…provides the global recruitment and workforce services you need to lead your industry. With 50 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining…
Added 31 mins ago
TT
Senior Cybersecurity/Network Administrator
The Taggart Group of Companies
Ottawa, ON
- Full-time
As Senior Cybersecurity/Network Administrator, you lead the day-to-day protection of our systems, networks, and information. Your primary focus is cybersecurity operations and secure…
Added 31 mins ago
E
Systems Administrator
Elmwood
St. Catharines, ON
- Full-time
…our server, cloud, virtualization, storage, backup and core infrastructure services. The role maintains day-to-day operations, resolves incidents, supports infrastructure projects and…
Added 31 mins ago
R
Director, Enterprise Integration Services – OneRBC: CNB Integration
RBC
Toronto, ON
- Full-time
Facilitate cross-functional consensus: Lead design reviews and build trust to resolve conflicts among infrastructure, security, and operations teams.
Added 46 mins ago
M
Senior Software Developer
Moneris
Toronto, ON
- Full-time
Build secure, reliable products and integrations that support important day-to-day operations for Canadian businesses. In this hands-on full-stack role, you will deliver features across…
Added 46 mins ago
C
Director, Business Effectiveness - Capital Markets
CIBC
Toronto, ON
- Full-time
…data-driven insights to recommend improvements that drive impact. Lead initiatives to streamline operations, implement best practices, and ensure the division is well-positioned to adapt to…
Added 46 mins ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
This role reports to the Team Lead- Managed Services.
Added 47 mins ago
NF
Renewable Energy Asset Manager
Natural Forces
Halifax, NS
- Full-time
Lead the operational handover of new projects from construction into long-term operations.
Added 1 hour ago
TI
Project Developer
Trane Italia
Laval, QC
- Full-time
Lead the identification, evaluation, and development of turnkey project opportunities.
Added 1 hour ago
H
Structural Section Manager
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
…Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance…
Added 1 hour ago
EC
Strategic Development Trainee
EMCO Corporation
Hamilton, ON
- Full-time
…critical systems in residential, commercial, industrial, and infrastructure projects across…
Added 1 hour ago
ZEB Coord, Contract Service Delivery
CityofOttawa
Ottawa, ON
…management of major transit assets, programs and processes (e.g. IT infrastructure/systems, automated systems, messaging/communications systems, lifecycle planning, transitway…
Added 1 hour ago
H
Structural Section Manager
HDR
Toronto, ON
- Full-time
…Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive. From high-performance…
Added 1 hour ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
…critical systems in residential, commercial, industrial, and infrastructure projects across…
Added 1 hour ago
ZC
Engineering Lead
Zaya Care
Toronto, ON
- Full-time
As the Engineering Lead at Zaya, you will own the company’s codebase and technical infrastructure. You’ll be accountable for the architecture, quality, reliability, and long-term…
Added 2 hours ago
Business Intelligence Analyst, Google Cloud Support
Google
Waterloo, ON
Experience supporting data-driven sales operations, consulting, or program management and strategic cross-functional BI initiatives in a cloud business.
Added 2 hours ago
J
Senior Commercial Account Executive
Jobgether
Canada
- Full-time
…approach, you will position advanced connectivity, network infrastructure, and security solutions to address diverse customer needs. You will manage complex, multi-product sales cycles from…
Added 2 hours ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Lead capital raising for AIP's suite of products and business-development activity across Winnipeg, Manitoba and the broader Western Canadian market.
Added 2 hours ago
RG
Project Manager Civil
Roni Group
Vaughan, ON
- $120,000 to $150,000 CAD / year
- Full-time
RONI Group is a multidisciplinary construction company, established in 1984, providing comprehensive infrastructure and construction services across commercial, industrial, institutional,…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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