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Added 10 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas Project Management Inc.
Sudbury, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 10 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas Project Management Inc.
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 10 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas Project Management Inc.
Timmins, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 10 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas Project Management Inc.
Red Lake, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 10 mins ago
W
Junior Data Analys
Workpal.id
Canada
- Full-time
We are seeking a detail-oriented and analytical Junior Data Analyst to support data collection, reporting, and business intelligence initiatives. This role is ideal for recent graduates or…
Added 10 mins ago
EC
Gestionnaire Junior en Distribution / Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Trois-Rivières, QC
- Full-time
En tant que Gestionnaire Junior en Distribution, vous participerez à un programme de développement en quatre phases conçu pour vous faire découvrir tous les aspects de notre entreprise,…
Added 10 mins ago
J
Senior Land Development Engineer
JLR
Ottawa, ON
- Full-time
Managing projects, mentoring, and leading junior staff through day-to-day in developing innovative servicing solutions that meet regulatory requirements.
Added 10 mins ago
DR
Junior Sales Representative
Dawn Recruiting Agency
Ottawa, ON
- $45,000 to $75,000 CAD / year
- Full-time
Added 10 mins ago
R
GHG Junior Verifier
RWDI
Calgary, AB
- $56,800 to $85,200 CAD / year
- Full-time
RWDI is seeking an energetic Junior to Intermediate GHG Verifier/Validator to join our Stewardship to Sustainability and GHG team in our Calgary office.
Added 25 mins ago
S
Mechanical Engineer
Shred-tech
Cambridge, ON
- Full-time
Act as a mentor and technical resource for junior and intermediate engineers on the projects team.
Added 25 mins ago
RE
Design Engineer
RJC Engineers
Ottawa, ON
- Full-time
Support, coach, and mentor junior staff through knowledge sharing and constructive feedback.
Added 25 mins ago
C
Structural Engineer - Calgary
CIMA+
Calgary, AB
- Full-time
Provide technical guidance to junior engineers and designers and contribute to the development of safe, practical, and cost-effective structural solutions.
Added 39 mins ago
T&
Junior Bookkeeper
Talbot & Associates CPA
Ashern, MB
- Full-time
Added 40 mins ago
R
Scientist/Engineer I
RWDI
Guelph, ON
- $62,000 to $75,000 CAD / year
- Full-time
RWDI is hiring a Junior Scientist/Engineer/EIT for the Exhaust Dispersion & Design team in the Guelph office.
Added 40 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas
Sudbury, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 40 mins ago
PL
Mine Engineer/Planner - PL#43148
Peter Lucas
Timmins, ON
- $130,000 to $160,000 CAD / year
- Full-time
…continuous improvement initiatives, and provide guidance to junior engineers and technical…
Added 40 mins ago
CE
Trader d'énergie junior
CWP Energy
Montreal, QC
- Full-time
…the knowledge and experience required to transition into a Junior Power Trader…
Added 40 mins ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Mentor and Lead junior staff; provide regular technical feedback.
Added 54 mins ago
BG
Vice President, Business Operations
Brandt Group of Companies
Regina, SK
- Full-time
Knowledge of junior hockey or live entertainment industry is a strong asset.
Added 1 hour ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
· Provide guidance and mentoring to junior team members on infrastructure and security issues
Added 1 hour ago
Incentives and Capital Investments - SRED Finance - Manager - Toronto
EY
Toronto, ON
Confidence leading teams and developing junior professionals.
Added 1 hour ago
RR
Formulation Chemist II
Rubicon Research Limited
Concord, ON
- $60,000 to $65,000 CAD / year
- Full-time
Mentor junior chemists and lab assistants to ensure they conduct experiments in a compliant manner
Added 1 hour ago
C
Structural Engineer - Calgary
CIMA+
Calgary, AB
- Full-time
Provide technical guidance to junior engineers and designers and contribute to the development of safe, practical, and cost-effective structural solutions.
Added 1 hour ago
PC
Capital Markets and Accounting Advisory Services, Senior Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
…self-improvement, developing new skills and career development and coaching junior team members to achieve these same…
Added 1 hour ago
VT
Business Development - Transportation & Logistics
VM Talent Partners
Montreal, QC
- Full-time
Business Development – Transportation & Logistics (Junior & Senior Opportunities)

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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