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Jobs in Canada

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Added 14 mins ago
UO
Laboratory Technician
University of Alberta
Edmonton, AB
- Full-time
Coordinate orientation and support the Senior Laboratory Technician with the ongoing development of junior research team members. Orient and integrate new research team members in the…
Added 1 hour ago
GC
Junior Administrative Coordinator
Gunnebo Canada
Burnaby, BC
- Full-time
We are looking for an organized, customer-focused Junior Administrative Coordinator to join our Vancouver team.
Added 1 hour ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Fort McMurray, AB
- $100,000 to $160,000 CAD / year
- Full-time
The Automotive Red Seal Journeyman Technician is responsible for performing high-quality diagnosis, maintenance, and repair work on customer vehicles in accordance with OEM standards. This…
Added 2 hours ago
J
Mech and Robotics Tech
JLL
Brampton, ON
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 3 hours ago
IG
Datacenter Technician
Insight Global
Mackenzie, BC
- $35 to $45 USD / hour
- Contract
Insight Global is seeking a Fiber Technician II / Fiber Splicer to support fiber optic infrastructure projects across client environments. This role is heavily focused on hands-on fusion…
Added 5 hours ago
WI
Senior Technician, Construction
WSP in Canada
Ottawa, ON
- Full-time
WSP is currently seeking a Senior Technician, Construction to join our team in Ottawa. This role is ideal for an experienced construction technician who enjoys working in the field,…
Added 6 hours ago
HH
HVAC Service Technician
Hammer's Heating & Cooling
Pitt Meadows, BC
- $20 to $55 USD / hour
- Full-time
We're looking for an experienced HVAC Service Technician who takes pride in quality workmanship, solves problems with tenacity, and delivers exceptional customer service.
Added 6 hours ago
Senior Technician, Construction
WSP
Ottawa, ON
WSP is currently seeking a Senior Technician, Construction to join our team in Ottawa. This role is ideal for an experienced construction technician who enjoys working in the field,…
Added 6 hours ago
IG
Fiber Technician
Insight Global
Mackenzie, BC
- $35 to $45 USD / hour
- Contract
Insight Global is seeking a Fiber Technician II / Fiber Splicer to support fiber optic infrastructure projects across client environments. This role is heavily focused on hands-on fusion…
Added 7 hours ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
· Provide guidance and mentoring to junior team members on infrastructure and security issues
Added 8 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Redvers, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 9 hours ago
IG
Datacenter Technician
Insight Global
Varennes, QC
- $26 to $29 CAD / hour
- Full-time
As an Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain…
Added 11 hours ago
CA
Junior Helpdesk Technician
Centennial Auto Group
Summerside, PE
- Full-time
Added 18 hours ago
TW
Truck Technician (Licensed) - Weekend Shift, Heavy-Duty Fleet | Winnipeg, MB
TAPP Workforce Solutions Inc.
Winnipeg, MB
- Full-time
Truck Technician (Licensed) - Weekend Shift, Heavy-Duty Fleet | Winnipeg, MB
Added 20 hours ago
TI
Technician
TekStaff IT Solutions
Montreal, QC
- Contract
Added 20 hours ago
P
IT Support Technician
Progression3
Montreal, QC
- Full-time
We are seeking a Configuration & IT Support Technician to join our team in Montreal. This opportunity is ideal for a junior technician with strong hardware knowledge or an experienced…
Added 1 day ago
PA
Junior Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
We are seeking a dedicated and enthusiastic Junior Parts Advisor to join our dynamic team at Volkswagen of Newmarket. Now in partnership with North America’s largest automotive retailer,…
Added 1 day ago
E
Intermediate Structural Engineer - Bridges
Entuitive
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
Mentor and supervise work of junior bridge team members
Added 1 day ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 1 day ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Estevan, SK
- Full-time
As an Agricultural Equipment Technician, you are self‑motivated to perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment while supporting an…
Added 1 day ago
OT
Junior Instrumentation Technician
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
The Junior Instrumentation Technician supports the planning, installation, operation, and maintenance of geotechnical, structural, and environmental monitoring instrumentation for a variety…
Added 1 day ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
…ongoing improvement. Provide regular, constructive coaching to junior team members to foster growth, accountability, and alignment with best…
Added 2 days ago
AC
Aircraft Maintenance Engineer – (CAT 19) - Structures
Air Canada
Dorval, QC
- Full-time
Added 2 days ago
SL
Lighting Technician
SGi Lighting Inc.
Oakville, ON
- Full-time
Role Description The Lighting Technician is a full-time, on-site role based in Oakville, ON. This role involves installing, configuring, and maintaining lighting systems, including…
Added 2 days ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Airdrie, AB
- Full-time
The Automotive Red Seal Journeyman Technician is responsible for performing high-quality diagnosis, maintenance, and repair work on customer vehicles in accordance with OEM standards. This…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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