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Added 1 min ago
T
Technology Manager
Takeaway
ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 15 mins ago
T
Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
priorities into effective campaigns, well-run events and practical support for Sales and Leasing.
Added 45 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 45 mins ago
B
Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 45 mins ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
Our Calgary Office is currently looking for a Lead Electrical Engineer
Added 45 mins ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
The Information Services Division is currently looking for a Senior Technical Specialist. In this position, you will provide senior-level technical leadership for the design,…
Added 1 hour ago
SH
Technical Applications Specialist
Siemens Healthineers
Oakville, ON
- Temporary
The Technical Applications Specialist is responsible for providing clinical/technical applications support and troubleshooting (based on their specific and specialized training),…
Added 1 hour ago
Senior Electrical Engineering Specialist
Trudell Medical Group
London, ON
The Senior Electrical Engineering Specialist is responsible for leading the electrical development activities for advanced medical device products while providing technical leadership of…
Added 1 hour ago
T
Occupational Health & Safety Specialist
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
The OH&S Specialist is responsible for providing operational OH&S support and advice at assigned facilities, which include but are not limited to:
Added 1 hour ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Our Unified Communications & Collaboration (UC&C) Architect serves as the agency’s highest-level technical authority for the end-to-end design, implementation, optimization, and governance…
Added 1 hour ago
A
Order Management and Quotation Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
Partner with Sales, Engineering, Product, and Supply Chain teams to validate pricing, lead times, and technical details.
Added 1 hour ago
Indirect Sourcing Intern
INNIO
Welland, ON
Own the supplier onboarding process to collect supplier primary business information and work with Supplier Lifecycle Management (SLM) specialist through Purchase Order (PO) issuance.
Added 2 hours ago
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON · Toronto, ON
The Commercial Auto Underwriting Specialist - Auto is responsible for the underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible…
Added 2 hours ago
S
Customer Success Manager - Core Clouds
Salesforce
Vancouver, BC · Toronto, ON · Canada - Toronto
- Full-time
…workforce and a trusted advisor, identifying and addressing both technical and business concerns and aligning them strategically with customer priorities, projects, and…
Added 2 hours ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Toronto, ON
- Full-time
The Commercial Auto Underwriting Specialist - Auto is responsible for the underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible…
Added 2 hours ago
GM
Commercial Auto Underwriting Specialist
Gore Mutual Insurance
Cambridge, ON
- Full-time
The Commercial Auto Underwriting Specialist - Auto is responsible for the underwriting integrity of the Auto portfolio. They are a technical lead for Auto underwriters and are responsible…
Added 2 hours ago
JS
Product Support Technical Specialist
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in…
Added 2 hours ago
JC
Product Support Technical Specialist
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
We are seeking a Product Support Technical Specialist (Tier 2) to join our Club Software Support Team. This is a pivotal role for a technically strong support professional who thrives in…
Added 2 hours ago
MD
Clinic Network Specialist, Planner Principal State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Clinic Systems Specialist is the designated liaison to clinic partners and community organizations, conducting environmental scans, gathering clinic feedback through office hours,…
Added 3 hours ago
NI
Information Security Specialist
Nityo Infotech
Toronto, ON
- Contract
Role Title: Information Security Specialist (Segregation of Duties)
Added 3 hours ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
HW Division Lead - Digital, RF, Power & Payload Electronics
Added 3 hours ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 3 hours ago
JE
Technology Manager
Just Eat Takeaway.com
ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 4 hours ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
…and drive implementation with Marketing, Sales and existing technical teams. Use shared co-op support for research, data preparation and…
Added 4 hours ago
QM
Spécialiste en méthodes manufacturières / Manufacturing Methods Specialist
Quantum Management Services Ltd.
Dorval, QC
- $55,000 to $62,400 CAD / year
- Full-time
Our client, a well-established manufacturing organization, is seeking a Manufacturing Methods Specialist to support operations in a dynamic environment where product variety and technical…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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