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Added 12 mins ago
LC
Student - Quality Technician Intern (4 or 8 month)
Lactalis Canada
Winchester, ON
- Internship
As a member of the Quality Team, the Quality Technician Intern will assist in product testing and monitoring of production environment quality to ensure compliance with food safety and…
Added 12 mins ago
AH
Systems Engineer
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
…Systems Engineer will contribute to the design, support and maintenance of all production, broadcast, and venue presentation technologies in an environment that is primarily focused on live…
Added 12 mins ago
Distillation Technician
Organigram
Aylmer, ON
The Distillation Technician is responsible for the safe, compliant, and efficient operation of cannabis extraction processing equipment, with a primary focus on distillation and…
Added 12 mins ago
OT
Set Up Technician
Omega Tool Corp
Oldcastle, ON
- Full-time
The Set Up Technician is responsible for the efficient and precise set up, adjustment, and maintenance of injection molding machines. This role is crucial in ensuring a smooth transition…
Added 12 mins ago
WM
Parts Technician
Williams Machinery
Terrace, BC
- Full-time
Added 27 mins ago
B
Automotive Glass Technician - Speedy Glass
Belron
Winnipeg, MB · Speedy - Garden City
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 27 mins ago
WM
Container Welder (First shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
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Added 27 mins ago
LM
Medical Lab Technician (OPSEU LAB) - Microbiology
LifeLabs Medical Laboratory Services
Toronto, ON · Etobicoke, ON
- Full-time
LifeLabs Medical Laboratory Services is seeking a Medical Laboratory Technician to join our team in Toronto, Ontario. This is an important role in patient care and our business. This role…
Added 27 mins ago
HR
Field Service Mechanic - Husky Site
Herc Rentals
Fort McMurray, AB
- Full-time
…will be the backbone of our fleet; performing preventative maintenance, advanced diagnostics, and field repairs to ensure equipment never misses a beat. If you know diesel, hydraulics, and…
Added 27 mins ago
NR
Service Manager
National Rent-All
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Added 28 mins ago
E
310T Automotive Mechanic
Enterprise
Mississauga, ON
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for Full-Time Licensed 310T Automotive Technician to work out of our Mississauga Service Centre. The Automotive…
Added 42 mins ago
H
Medical Device Reprocessing Worker
HealthCareersInSask.ca
Weyburn, SK
- Part-time
Medical Device Reprocessing Technician - Certificate of Achievement
Added 42 mins ago
NR
Service Manager
National Rent-All Inc
Kitchener, ON
- $85,000 to $120,000 CAD / year
- Full-time
Oversee shop workflow, technician scheduling, work orders, preventive maintenance, inspections, repairs and equipment preparation.
Added 57 mins ago
Service Desk L1 Support Agent
Sid Lee
Toronto, ON
Reporting to the VP of IT, the IT Technician focuses on troubleshooting and is responsible for providing technical support to company users. In a client-focused and team-oriented…
Added 57 mins ago
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Service Technician
Culligan of Canada
Edmonton, AB
- $22 to $25 CAD / hour
- Full-time
Installation and/or maintenance of all residential and light commercial water treatment equipment
Added 57 mins ago
FR
Service Advisor
Fraserway RV
Abbotsford, BC
- Full-time
You'll manage the customer experience throughout the service process, balancing customer expectations, technician workflow, repair timelines, and quality service.
Added 57 mins ago
UH
Research Technician II
University Health Network
Toronto, ON
- Contract
The Princess Margaret Cancer Centre is seeking a dedicated and highly organized Research Technician to join the Chan Lab, a multi-disciplinary team studying acute myeloid leukemia (AML),…
Added 1 hour ago
S
Revit Modeling Technician
SYSTRA
Laval, QC
- Full-time
…services in all facets of bridge design, construction, and…
Added 1 hour ago
Casual Mechanic
City of Quinte West
Quinte West, ON
This department is responsible for the effective and efficient planning, engineering, maintenance, rehabilitation and operation of the municipal road system, parks and open space, solid…
Added 1 hour ago
Dartmouth- Truck & Transport Technician (Mechanic)
Human Resources
Dartmouth, NS
The Truck & Transport Technician at Miller Waste Systems is responsible for diagnosing, repairing, and maintaining waste collection vehicles and equipment. This role ensures fleet…
Added 1 hour ago
IM
Field Technician
Impossible Metals
Collingwood, ON
- Full-time
Impossible Metals Canada is looking for a hands-on, safety-focused Field Technician to support the assembly, mobilization, operation, maintenance, troubleshooting, and repair of our Eureka…
Added 1 hour ago
ER
Commercial Roofer/Service Technician (GTA)
Empire Roofing
Georgetown, ON
- Full-time
We're currently seeking an experienced Skilled Roofing Service Technician to join our growing team in the GTA.
Added 1 hour ago
Emergency Vehicle Technician (Heavy Duty Mechanic)
City of Richmond
Richmond, BC
Reporting directly to the Captain in charge of the Emergency Vehicle Technician Branch (EVT), this position is skilled mechanical work performed in accordance with established trade…
Added 1 hour ago
K
Maintenance Administrator
Keyera
AB · Alberta EnviroFuels Facility
- Full-time
Support maintenance compliance activities, including training records, CMDS reporting, technician progression tracking, KPIs, and follow-up on outstanding items.
Added 1 hour ago
CG
Technicien(ne) de maintenance / Maintenance Technician
C.H. Guenther & Son
Longueuil, QC · Saint-Hubert, Longueuil (Mejicano Tortillas)
- Full-time
The Maintenance Technician plays a vital role in ensuring the smooth operation of our manufacturing equipment and facilities within a food manufacturing environment. This position involves…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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