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Added 7 mins ago
SERVICE DESIGN CONSULTANT
City of Toronto
Toronto, ON
…and develops mitigating strategies appropriately; expedites project progress to support client business…
Added 7 mins ago
RB
Associate Director, Operational Resilience
Royal Bank of Canada
Toronto, ON
- Full-time
…control environment and organizational preparedness. You will lead reporting activities and analytics to assess the effectiveness of resilience programs, provide data-driven insights to…
Added 7 mins ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 21 mins ago
K
Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 21 mins ago
BC
Lead Electrical Engineer
Bantrel Co.
Edmonton, AB
- Full-time
We are currently seeking a qualified Lead Electrical Engineer to join our Energy team, based out of Edmonton, AB. This is a leadership opportunity for an experienced engineer who enjoys…
Added 21 mins ago
FO
Manager, Programs Outreach - Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach…
Added 22 mins ago
CO
SERVICE DESIGN CONSULTANT
City of Toronto
Toronto, ON
- Full-time
…and develops mitigating strategies appropriately; expedites project progress to support client business…
Added 22 mins ago
D
Program Manager
DCM
Mississauga, ON
- $65,149 to $81,436 CAD / year
- Full-time
Lead client project activities, including responding to inquiries and executing direct mail, print, production, estimating, inventory, kitting/fulfillment, and client deliverables
Added 37 mins ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
Identity, single sign-on and portals: Lead Microsoft Entra ID single sign-on across core platforms, with multi-factor authentication. Support the client portal launch, resolve access…
Added 37 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 37 mins ago
UO
Lead Project Manager, Project Management
University of Ottawa
Ottawa, ON
- Full-time
The Lead Project Manager, Project Management is responsible and accountable for the successful delivery of assigned projects within budget, on schedule, and in accordance with the approved…
Added 51 mins ago
OP
District Manager
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Sault Ste. Marie, ON
- $110,638 to $155,942 CAD / year
- Full-time
…We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the…
Added 52 mins ago
N
Consultant
NovaSpace
Montreal, QC
- Full-time
…decisionmaking processes, Novaspace offers end-to-end consulting services, from project strategy definition to implementation, providing data-led perspectives on critical issues. Our…
Added 52 mins ago
EE
Lead/ Senior Power Systems Engineer
ECG Engineering Pty Ltd
Mississauga, ON
- Full-time
ECG Engineering are leaders in the Electrical Engineering space, delivering design and project delivery services to the Mining, Utilities, Materials Handling, and Industrial sectors with…
Added 52 mins ago
AA
Directeur (trice) technique / Technical Director
Avera Audiovisual
Montreal, QC
- Full-time
Chez Avera, nos gens sont au cœur de chaque expérience client que nous offrons. Le ou la Directeur(trice) technique joue un rôle essentiel dans le soutien de notre croissance continue et…
Added 52 mins ago
K
Digital Content Manager
kg&a
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
Lead the development and execution of digital content that supports client objectives and campaign strategies
Added 52 mins ago
M
Operations Manager, Facilities
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Lead the day-to-day facilities and maintenance operation for the 150 York flagship clinic, ensuring client, clinical, office and team spaces are safe, functional, clean, attractive and…
Added 52 mins ago
C
Director, Insurance
CIBC
Toronto, ON
- Full-time
Product development - Lead and provide direction to product team members. Oversee development options and proposals related to development or enhancements of specific products or services,…
Added 52 mins ago
A
Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 1 hour ago
UL
Specialist, Business Development & Events
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Lead and coordinate the firm's Calgary Stampede ticket program, including rodeo, chuckwagon, concert and other client entertainment opportunities.
Added 1 hour ago
Business Development - Lead, Business Development & Sales
PUC People & Culture Team
Sault Ste. Marie, ON
…presence, generating new business opportunities, strengthening client relationships, and supporting revenue growth across municipal, industrial, commercial, and utility sectors. The…
Added 1 hour ago
IF
Salesforce Solution Architect
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- $120,000 CAD / year
- Full-time
You will contribute to building a solid technology foundation aimed at enhancing the client experience, simplifying processes and tools, supporting growth, and increasing technological and…
Added 1 hour ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements.
Added 1 hour ago
B
REGIONAL ADVISOR, OPERATIONAL EXCELLENCE- ADVISORY SERVICES - Montreal
BDC
Montreal, QC
- Full-time
Project manage onboarding for Client Partners (CPs) and Business Advisors (BAs) to ensure consistency and quality.
Added 1 hour ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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