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Added 5 mins ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…communications skills. The Supervisor position is an introduction to the operations management stream and could lead to other opportunities within Food Services…
Added 5 mins ago
OP
Senior Governance, Risk & Compliance Consultant
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Section Head, Information Systems, this position is responsible is responsible to lead and conduct cybersecurity assessments, policy gap analysis, and risk evaluations…
Added 5 mins ago
RG
Vice President of Construction
Royalty General Construction
Toronto, ON
- $200,000 to $225,000 CAD / year
- Full-time
Lead construction operations across multiple commercial projects, ensuring profitability, quality and timely delivery.
Added 6 mins ago
MD
IT Quality Analyst/Tester/SEBT Specialist - ITS3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Treatment (DCT). The MNIT HSDS team combines development and IT operations with a DevOps approach to ensure the reliable and efficient delivery of critical technology systems that serve…
Added 6 mins ago
BI
Project Manager – Radio & Wireless Communications Voisey’s Bay,Newfound Land and Laborador Canada
BURGEON IT SERVICES
NL · Newfoundland and Labrador, Canada
- Contract
We are looking for an experienced Project Manager to lead large-scale telecom and wireless communication infrastructure projects in a mining/heavy industrial environment. The candidate will…
Added 6 mins ago
BC
Legal Counsel, Corporate Affairs
BBA Consultants
Montreal, QC
- Full-time
You’ll report to the Principal Director, Legal Affairs, and play a key role in providing legal support to BBA’s project teams, operations and corporate functions in Canada and abroad. Your…
Added 6 mins ago
BC
Legal Counsel, Corporate Affairs
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
You’ll report to the Principal Director, Legal Affairs, and play a key role in providing legal support to BBA’s project teams, operations and corporate functions in Canada and abroad. Your…
Added 6 mins ago
LC
Social Media Manager, Quo Beauty - 12 Month Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Manage the day-to-day operations of QUO Beauty’s social channels, including content scheduling, publishing, channel management, and coordination with internal and external partners.
Added 6 mins ago
Software Development Engineer, Agent Labs
Amazon
Vancouver, BC
…with technology. In this role, you'll work on a greenfield project focused on creating new ways to improve AI agents to enhance customer experiences across Amazon's ecosystem. Your…
Added 6 mins ago
PC
Senior Associate, Financial Services, Digital Banking Operations, Consulting
Pwc Canada
Toronto, ON
- Full-time
Support and lead delivery of client projects from project scoping to conclusion, while exceeding client expectations
Added 21 mins ago
WS
Manager IT Service Management (ITSM)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
…delivered across the organization. You’ll have the opportunity to lead an experienced team, advance our ITSM maturity and help shape service management practices in a large, complex…
Added 21 mins ago
MM
Global Financial Crime Screening Operations Manager
Marsh McLennan
Toronto, ON
- Full-time
The GFC Screening Operations Manager will focus on supporting the governance and oversight of our screening program and supporting the Head of Screening Operations with stakeholder…
Added 21 mins ago
Payroll Manager
Imperial Brady
Montreal, QC · Saint-Laurent, QC
…Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia -…
Added 21 mins ago
HRIS Manager
Superior Plus Propane Talent Acquisition
Cambridge, ON
Lead and oversee the end-to-end implementation of Dayforce HCM solutions, including
Added 21 mins ago
A
Communications Manager
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
…key stakeholders to ADP's priorities and purpose. You will lead communications initiatives from strategy through execution, ensuring messaging is clear, consistent, audience-focused, and…
Added 21 mins ago
R
Associate Director, Operational Resilience
RBC
Toronto, ON
- Full-time
…control environment and organizational preparedness. You will lead reporting activities and analytics to assess the effectiveness of resilience programs, provide data-driven insights to…
Added 22 mins ago
NP
Director, Internal Controls & Finance Transformation
Neo Performance Materials
Toronto, ON
- $140,000 to $170,000 CAD / year
- Full-time
…Director will work with Corporate and regional Finance, IT, operations, senior management and external advisors, and will lead the Manager, Finance Systems & Data Governance and work…
Added 22 mins ago
SG
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer's Wine & Spirits
Regina, SK
- $80,000 to $100,000 USD / year
- Full-time
Lead the sales execution activities of a diverse sales force covering one or multiple Provinces, achieving individual, team, and organizational quotas through strategic planning and…
Added 22 mins ago
DI
Superintendent
Drake International
Mississauga, ON
- $112,200 to $155,000 CAD / year
- Full-time
Lead site operations from mobilization through project closeout.
Added 22 mins ago
CO
Recreation Supervisor 2, Aquatics
City of Ottawa / Ville d’Ottawa
Ottawa, ON
- Full-time
…recreation policies, and programs for cultural services. Ensures the operations, processes and services are customer-centric and efficient. The units deliver community recreation programs…
Added 36 mins ago
M
Responsable Environnement, Santé et Sécurité (EHS) du Site / Senior Manager, Site Environment, Health & Safety (EHS) Lead
Moderna
Laval, QC
- Full-time
…l’entreprise soient pleinement prises en compte avant le début des opérations de…
Added 36 mins ago
N
CHIEF OPERATING ENGINEER
Nortera
Tecumseh, ON
- Full-time
…food safety standards. The Chief Operating Engineer will also lead and support a team of Operating Engineers, fostering a culture of teamwork, accountability, and continuous…
Added 36 mins ago
CE
Senior Manager, Infrastructure Projects
Cenovus Energy
Calgary, AB
- Full-time
Lead annual and multi-year portfolio planning, prioritization and resource allocation, balancing business needs, funding, project readiness and execution capacity.
Added 36 mins ago
BM
Negotiation Governance Lead, Site Contracting
Bristol Myers Squibb
Montreal, QC
- Full-time
…les négociations. Agit comme point de remontée final pour les opérations de passation de contrats sur site et assure la formation et la supervision de la…
Added 36 mins ago
Crusher Foreman
Amrize
Saskatoon, SK
The Crusher Foreman is responsible for overseeing daily field operations, supervising and coordinating crushing crews, truckers, QC, and sub-contractors. The Lead Hand ensures high-quality…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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