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Added 14 mins ago
CC
Technician , Radiation
Cameco Corporation
SK · Saskatchewan, Canada
- Full-time
radiation or environmental monitoring technician certificate or a post-secondary education in a science-related field;
Added 14 mins ago
PG
Sample Prep Technician
Paragon Geochemical Laboratories Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Role Description The Sample Prep Technician is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. This role is responsible for preparing geological and other…
Added 43 mins ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Division, Driver & Technician of the Month Programs
Added 43 mins ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
Must be eligible for security assessment under the Controlled Goods Program (CGP).
Added 44 mins ago
HL
Journeyman Industrial Mechanic (Millwright - Red Seal)
Hyflodraulic Limited
Mount Pearl, NL
- Full-time
Added 1 hour ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents
Added 1 hour ago
MG
Reprocessing Technician (Medical Device Reprocessing Department)
Michael Garron Hospital
Toronto, ON
- Part-time
Added 1 hour ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
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- Full-time
…route sales, route service, field sales, field service, service technician, territory representative, restaurant manager, restaurant server, construction, hotel manager, sales, customer…
Added 1 hour ago
QM
Spécialiste en certification de pièces aéronautiques (M1/M2) / Aircraft Parts Certification
Quantum Management Services Ltd.
Dorval, QC
- $125,000 CAD / year
- Full-time
This role offers an excellent opportunity for an experienced technician or inspector to transition from hands on maintenance into a position focused on technical analysis, certification,…
Added 1 hour ago
LH
2600002798 - Endo Aide
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
The SPD Endoscopy Technician is responsible for the reprocessing; high level disinfection and storage of all flexible endoscopes. The successful candidate will follow the recommended…
Added 1 hour ago
GardaWorld - French Technical Support - Edmonton
GardaWorld
Edmonton, AB
Experience as a field technician or knowledge of security alarm system installation and maintenance is considered an asset.
Added 2 hours ago
HA
QA/QC Technician- Afternoon Shift
Hunter Amenities International Ltd.
Cambridge, ON
- Full-time
Added 2 hours ago
MG
Reprocessing Technician (Medical Device Reprocessing Department)
Michael Garron Hospital
Toronto, ON
- Full-time
Added 2 hours ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Certified Quality Engineer/Certified Quality Technician preferred, Certified Manager of
Added 3 hours ago
TC
System Engineer
Techify Care
Windsor, ON
- Full-time
Job Description: L1 Hardware Technician / PCB Replacement Technician
Added 3 hours ago
TS
Truck Driver - Fuel
The Seaboard Transport Group
Belleville, ON
- Full-time
Division, Driver & Technician of the Month Programs
Added 4 hours ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Truro, NS
- Full-time
Division, Driver & Technician of the Month Programs
Added 5 hours ago
RJ
Food and Design Technology Technician
Rimo Jobs
Worsley, AB
- Full-time
Added 5 hours ago
DT
Heavy Duty Mechanics - 7 days on/off
Diamond Truck Centre - Langley
Fort McMurray, AB
- $51 to $77.5 CAD / hour
- Full-time
Qualified Heavy Duty Mechanic - Red Seal Journeyman Truck & Transport Technician certificate is required. Apprentice 2nd or 3rd year may be considered depending on experience.
Added 5 hours ago
B
HVAC and Refrigeration Mechanic
BGIS
AB · Edmonton, AB
- Full-time
The Technician IV - HVAC/Refrigeration has a minimum 5 years’ experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent…
Added 5 hours ago
PE
Journeyman Electrician EG
PTW Energy Services
Valleyview, AB
- Full-time
…Construction electrician jobs, Commercial electrician jobs, Electrical technician jobs, Electrical maintenance technician jobs, Electrical systems technician jobs, Power electrician jobs,…
Added 5 hours ago
BV
FIELD TECHNICIAN 1 - ENTRY LEVEL POSITION 1
Bureau Veritas | Marine & Offshore
Fort St. John, BC
- Full-time
Added 5 hours ago
UC
Mine Industrial Heavy Equipment Mechanic
USG Corporation
Hagersville, ON
- $35.77 to $47.19 CAD / hour
- Full-time
· Prior training as an industrial mechanic, automotive service technician, or truck and transport mechanic.
Added 6 hours ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Added 6 hours ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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