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Added 23 mins ago
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Senior Security Specialist
BDO
Calgary, AB · AB · Halifax, NS
- Full-time
BDO Canada is looking for a Senior Security Specialist, a senior member of the Information Security team responsible for supporting the monitoring, detection, investigation, and response to…
Added 23 mins ago
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Senior Security Specialist
BDO
Vancouver, BC · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
BDO Canada is looking for a Senior Security Specialist, a senior member of the Information Security team responsible for supporting the monitoring, detection, investigation, and response to…
Added 53 mins ago
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Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
Solid mix of business and technical capabilities, and the ability to communicate complex technical data protection issues to senior executives within the context of their business.
Added 1 hour ago
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Mortgage Specialist Associate
BMO
Vaudreuil-Dorion, QC
- Full-time
Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in effectively maintaining positive and ongoing contact with their broader…
Added 1 hour ago
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Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Executive Decision Support & Strategic Communications: Produce competitive benchmarking, landscape analysis, and strategic briefings to support AVP and Director decision-making. Synthesize…
Added 1 hour ago
P
Graphics Specialist – Building Automation / EBO (GSBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking an experienced Graphics Specialist – Building Automation / EBO to support a complex Building Automation System modernization and migration program.
Added 1 hour ago
Emergency Management Specialist
GHD Group Pty Ltd
Ottawa, ON · Nepean, Ontario
…Central region to grow your career to the next level! As a Senior Specialist (Emergency Management), you will play a meaningful role within our Environmental Group. This position gives the…
Added 1 hour ago
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RQ11527 - Middleware Specialist - Senior
Maarut
Toronto, ON
- Contract
Experience on application monitoring and support
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BWXT
Kitchener, ON
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 1 hour ago
Data Center Asset Management, Specialist
Bell
Regina, SK
Bell is seeking an experienced Asset Management Specialist – Data Center Infrastructure – to lead the asset lifecycle governance for its national portfolio of data centers. Reporting to the…
Added 1 hour ago
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Research Technician II
University Health Network
Toronto, ON
- Contract
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Added 2 hours ago
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Cyber Security Specialist
Cenovus Energy
Calgary, AB
- Full-time
Reporting to the Senior Manager, Cyber Security Operation, the Cyber Security Specialist is a senior technical resource within the Cyber Security Operations team, providing expert-level…
Added 2 hours ago
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Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 2 hours ago
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End-User Support Specialist – 1 year contract
Pinchin Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
End-User Support Specialist - 1 year contract
Added 2 hours ago
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EVENTS SPECIALIST
City of Brampton
Brampton, ON
- Full-time
Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.
Added 2 hours ago
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Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
As our Senior Technical Specialist, Balance of Plant Eddy Current you will be accountable for the end-to-end planning, preparation, and successful execution of Balance of Plant Eddy Current…
Added 2 hours ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities.…
Added 2 hours ago
PI
End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Join Pinchin’s IT team as an End-User Support Specialist and build your hands-on experience supporting employees and technology across the organization. This is a 1-year contract based in…
Added 2 hours ago
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Regional Sales Director - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
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Added 2 hours ago
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Account Executive - Identity - Canada
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 3 hours ago
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Saint-Paul, NB · St.-Paul, NB
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Digital Product Owner
BMO
Toronto, ON · BMOPLACE
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
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Sr.Consultant(e) en sémantique des données de santé/Senior Advisor Health Data Semantics
IQVIA
Montreal, QC
- Full-time
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Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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