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Added 1 min ago
HV
Vocational Rehabilitation Specialist
HM Vocational Consulting
ON · Ontario, Canada
- Contract
Vocational Rehabilitation Specialist – Call for Interest
Added 1 min ago
DR
Commercial Energy Contracts Specialist
Dawn Recruiting Agency
Toronto, ON
- $50,000 to $52,000 CAD / year
- Full-time
We are seeking a highly organized, analytical, and detail-oriented Commercial Energy Contracts Specialist to join our growing Operations team.
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A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
…contribuerez également aux activités liées aux propositions et au service à la…
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Cobourg, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
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Montreal, QC · Saint-Laurent, QC
- Full-time
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- Internship
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Toronto, ON
- Full-time
Collaborate with and support team members in providing exceptional client service
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If you are committed to delivering exceptional customer service, have a proven track record in sales, and excel both independently and in leading a motivated team, Lake Country Co-op and…
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Production Specialist / Warehouse Labourer
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Added 1 min ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
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Scotiabank
Vancouver, BC
The OEM Client Relationship Manager is an automotive industry specialist in Dealer Finance who serves as a dedicated point of contact for a selected Original Equipment Manufacturer (OEM)…
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Disability Medical Coordinator
The Canada Life Assurance Company
Toronto, ON
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Added 16 mins ago
Specialist, Digital Account Manager
Bell
Montreal, QC
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Added 16 mins ago
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Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 16 mins ago
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Talent Acquisition Specialist
AgileGrid Solutions
Canada
- Full-time
Strathmore is seeking a motivated Talent Acquisition Specialist who enjoys hands-on recruitment and can thrive in a high-volume hiring environment. In this role, you will support the…
Added 16 mins ago
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IT Quality Analyst/Tester/SEBT Specialist - ITS3
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Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
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The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such…
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Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
The successful candidate will recruit across manufacturing, operations, engineering, sales, corporate, and field service functions while helping drive an exceptional candidate experience…
Added 32 mins ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
…clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional…
Added 32 mins ago
FR
GIS Applications Specialist
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Temiskaming Shores, ON · New Liskeard, ON
- Full-time
Our multidisciplinary teams support FRMG's ongoing growth by consistently providing high-quality, timely, and cost-effective professional services. We excel as a full-service forest…
Added 32 mins ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON · Davis Computer Research Centre
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton…
Added 32 mins ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton…
Added 32 mins ago
RU
Workplace Experience Support Specialist Senior
RSM US LLP
Toronto, ON
- Full-time
The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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