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Added 14 mins ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
…wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce…
Added 14 mins ago
TM
Mental Health Consultant
Toronto Metropolitan University
Toronto, ON
- Full-time
…work, which includes providing programs and resources that support employee wellbeing and healthy workplaces. You can find out more about Human Resources people- first philosophy and values…
Added 14 mins ago
D
GenAI & Python Specialist - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
Deloitte passively is seeking an experienced GenAI & Python Specialist to join our dynamic Operate team on a 1‑year fixed term employment basis. In this role, you will design, build, and…
Added 14 mins ago
AC
Spécialiste Principal En Gestion Des Contrats
Aston Carter
Montreal, QC
- $58 to $63 CAD / hour
- Full-time
The Contract Management Specialist is responsible for reviewing customer contracts, analyzing contractual requirements, and flowing down obligations, risks, and liabilities to suppliers.…
Added 14 mins ago
TM
Director, Student Integrated Health & Wellbeing
Toronto Metropolitan University
Toronto, ON
- Full-time
Added 14 mins ago
TM
Senior Learning Consultant, Employee Mental Health and Wellbeing
Toronto Metropolitan University
Toronto, ON
- Temporary
…work, which includes providing programs and resources that support employee wellbeing and healthy workplaces. You can find out more about Human Resources people- first philosophy and values…
Added 14 mins ago
DN
Technical Sales - Electronics Canada
Dyno Nobel
North Bay, ON
- Full-time
Provide product specialist knowledge and system support for Dyno Nobel’s Electronic Initiation Systems
Added 14 mins ago
BT
Senior Tax Analyst
Baker Tilly Canada
Peterborough, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 14 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides complex real property management services to support the delivery of Client-Partner real property projects and programs. The…
Added 14 mins ago
SF
Technical Sales Specialist
Sterling Fleet Outfitters
Surrey, BC
- $68,000 to $80,000 CAD / year
- Full-time
Added 14 mins ago
PC
Marketing Manager
PRI Consultants
Toronto, ON
- Full-time
…Presidents and Practice Leads who supply the stories, the Proposal Specialist who turns our credentials into winning submissions, and the BD team whose pipeline your campaigns feed. You…
Added 14 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…
Added 14 mins ago
PC
Specialist, BI Developer
Parkland Corporation
Calgary, AB
- Full-time
…transformation, orchestration, data quality, and production support. Microsoft Fabric serves primarily as a presentation and downstream consumption layer for the data products developed in…
Added 14 mins ago
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Security Specialist – Security Architect
Workiy
Edenwold No. 158, SK · Regina East, Saskatchewan
- Contract
We are seeking for a seasoned Senior Security Specialist / Security Architect to join their Intelligent Networks & Infrastructure team. In this role, you will combine high-level security…
Added 14 mins ago
E
Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
…excellence, innovation, and sustainable growth. We are seeking a Specialist II, TIS Application Observability to serve as the technical authority for our enterprise observability platform…
Added 15 mins ago
AW
Training and Development Specialist
Agilus Work Solutions
Calgary, AB
- Contract
Our client is seeking an experienced Training & Competency Assurance Advisor to support workforce capability, compliance, and operational excellence across multiple Oil Sands sites in…
Added 15 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 15 mins ago
MG
Oracle ERP Compliance & Security Specialist
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
We are seeking an experience Oracle ERP Compliance & Security Specialist to support and enhance a modern Oracle Fusion Cloud ERP environment. The successful candidate will play a key role…
Added 15 mins ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 15 mins ago
TS
Payoll and Benefits Specialist
The Staffing Alternative
Vaughan, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Payroll & Benefits Specialist works in partnership with the Human Resources team and department managers to deliver accurate, timely, and confidential payroll and benefits services to…
Added 15 mins ago
TM
Senior Electrical Engineering Specialist
Trudell Medical International
London, ON
- Full-time
The Senior Electrical Engineering Specialist is responsible for leading the electrical development activities for advanced medical device products while providing technical leadership of…
Added 15 mins ago
A
Spéc Contrôle Qualité / Quality Control Spec
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Manage non-conformities and support corrective actions.
Added 15 mins ago
SJ
Therapeutic Recreation Aide, Mount Hope - Allied Health
St. Joseph's Health Care London
London, ON
- Full-time
The Therapeutic Recreation Aide (TRA) will work as part of the Therapeutic Recreation team to support the residents of Mount Hope Centre for Long Term Care. Reporting to the Manager of…
Added 15 mins ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 29 mins ago
AC
Spécialiste En Recouvrement
Aston Carter
Montreal, QC · Saint-Leonard, Quebec
- $28 to $36 CAD / hour
- Contract
The collections specialist manages the full accounts receivable cycle, from manual intercompany invoicing to bank deposits, while conducting regular phone-based collections with customers.…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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