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Added 10 mins ago
UO
Laboratory Technician
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Principal Investigator (PI) Dr. Andrew Pepper, Associate Professor, the Laboratory Technician will assist with the design, implementation, and analysis of diabetes and…
Added 25 mins ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
On shift, the FLM Quality NDE is accountable for managing the supervision of Quality Technician II & III resources and coordinating execution of assigned on-line, outage and project…
Added 25 mins ago
NM
Bilingual Technical Trainer (Central Region)
Nissan Motor Corporation
Mississauga, ON
- Full-time
Administer Master Technician Program and courses by monitoring and acting upon information contained in Nissan University information systems; schedule and implement technical and service…
Added 40 mins ago
AI
Maintenance Control Technician
Air Inuit
Montreal, QC
- Full-time
The Maintenance Control Technician supports fleet maintenance planning, monitoring, and control activities. The incumbent ensures the accuracy, integrity, and compliance of technical…
Added 1 hour ago
SI
Human Resources Technician - Learning and Development
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…development and enhancement of SIGA’s online Learning Management Systems. Providing recommendations to L&D’s processes and procedures in order to improve SIGA’s employee experience.…
Added 1 hour ago
Geological Technician
Canadian Natural
Calgary, AB
Make your mark while you grow your career! As an Area Geological Technologist / Technician supporting the Exploration Department at Canadian Natural, you will work directly with area…
Added 1 hour ago
R
Field Service Technician - Laval, QC
Rivian
Laval, QC
- Full-time
This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a…
Added 1 hour ago
MW
Service Technician
Magic White Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…we continue to grow and are looking for a motivated Service Technician to join our expanding…
Added 1 hour ago
Power Engineering Technician Student - Kearl - May
ExxonMobil
AB · Kearl Lake, AB
The Kearl Oilsands Facility is looking for power engineering technician students to work in our Utilities Business Team Operations department. The operations department ensures the safe and…
Added 2 hours ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and South
York Catholic District School Board
Aurora, ON
- Temporary
Support specific programs in language (e.g., augmentative and alternative communication systems), social - emotional learning (e.g., self-regulation), and behaviour (e.g., safety) as…
Added 2 hours ago
M
Field Service Technician II
Moneris
AB · Edmonton
- Full-time
As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You will work with the operations…
Added 2 hours ago
J
Mech and Robotics Tech
JLL
Brampton, ON
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 2 hours ago
J
Sr. Mech and Robotics Tech
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- Full-time
Maintain and troubleshoot all conveyor systems in the building
Added 3 hours ago
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Systems Engineer
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Toronto, ON · Scotiabank Arena
- Full-time
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Added 3 hours ago
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R&D Technician
Puratos
Mississauga, ON
- $63,000 to $70,000 CAD / year
- Full-time
With guidance, run analytical and application tests on competitive products
Added 5 hours ago
C
Desktop Technician
CGI
Red Deer, AB
- Full-time
This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and…
Added 5 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s…
Added 5 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
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NL · CAN NL Home based (CSC Location)
- Full-time
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Added 5 hours ago
TS
Inspector, Fuels
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Brampton, ON · Burlington, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Scarborough, ON · West Toronto, ON
- Full-time
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Added 5 hours ago
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Production Control Analyst - Electronic Data Processing Operations Technician 3
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DCEO Technician, YYC60 DCEO
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Toronto, ON
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Added 6 hours ago
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Electronics Assembly & Test Technician
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Dartmouth, NS
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Added 6 hours ago
E9
Service Desk Technician
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
- $74,401.6 to $87,692.8 CAD / year
- Full-time
We are seeking an experienced Service Desk Technician 1 who possesses strong technical capabilities, a positive attitude, a sense of commitment to their team and a customer-first mindset.
Added 6 hours ago
S
Electromechanical Maintenance Technician
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- Full-time
As a Maintenance Technician/Technologist, you’ll be responsible for supporting production operations, ensuring quality standards, and contributing to a safe and efficient plant environment.

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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