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Added 10 mins ago
JC
Equipment Design Engineering Manager (onsite)
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 10 mins ago
P
Manager, Data Integration
Prophix
Remote, Canada
- Full-time
- Remote
As the Manager, Data Integration, you lead the team responsible for connecting customer source systems to Prophix's software. You own the integration function within Professional Services…
Added 10 mins ago
MD
Clinic Network Specialist, Planner Principal State
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Sage Screening Programs within the Health Promotion and Chronic Disease (HPCD) division seek a Clinic Systems Specialist to lead statewide planning and coordination that strengthens…
Added 10 mins ago
R&
Project Manager – Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Lead the planning, execution, governance, and delivery of a large-scale Finance Transformation program focused on Oracle ERP implementation.
Added 10 mins ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Deloitte serves as the implementation and systems integration partner.
Added 10 mins ago
I(
Senior Core Platform Engineer
IRC (Instant Risk Coverage)
Toronto, ON
- Full-time
Beyond the integration layer, you'll need a working mental model of the systems around you - front end, data, and infrastructure. Not because you'll own them, but because understanding how…
Added 10 mins ago
F
Staff Frontend Engineer
Forma.ai
Toronto, ON
- Full-time
You will lead the design and development of foundational frontend systems, influence product and platform strategy, and help the team navigate complexity in workflows, automation,…
Added 10 mins ago
AS
Senior Solutions Architect
Alquemy Search & Consulting
Calgary, AB
- Full-time
Define integration architecture and technical standards for interactions with enterprise systems, including Operational Technology (OT) systems and supporting applications.
Added 40 mins ago
Engineer, Production Support - Final Assembly and Pre-flight
Westerkirk
Calgary, AB
…detailed parts fabrication operations. This role ensures seamless integration between engineering design intent and manufacturing execution, maintaining production flow, resolving technical…
Added 40 mins ago
TR
TPSS Work Package Manager
Trillium Rail Partners
Mississauga, ON
- Full-time
…east end of Toronto into Mississauga. The Stations, Rail, and Systems (SRS) package encompasses the design, construction, integration, and commissioning of key project…
Added 40 mins ago
BI
Project Manager - Radio & Wireless Communications
BURGEON IT SERVICES
NL · Newfoundland and Labrador, Canada
- Contract
Hands-on expertise managing microwave backhaul links and underground distributed antenna systems (DAS).
Added 40 mins ago
TT
Technology Lead Enterprise Platforms and Operations
Tundra Technical Solutions
Toronto, ON
- $140,000 to $145,000 CAD / year
- Full-time
As the Technology Lead, Enterprise Platforms and Operations, you will drive a holistic strategy to modernize our digital workplace, transforming disconnected processes and siloed…
Added 40 mins ago
RD
Technical Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an adaptable, results-oriented Project Manager to lead and support high-impact, multi-year enterprise automation initiatives. In this role, you will bridge the gap between…
Added 40 mins ago
SS
Senior UAV Airframe & Aerodynamics Designer
SkyCan Systems
Barrie, ON
- Full-time
SkyCan Systems Inc. is a Canadian aerospace and defence company that designs and manufactures uncrewed aerial vehicles for the Government of Canada and allied nations.
Added 40 mins ago
SS
Head of Software & Perception
SkyCan Systems
Barrie, ON
- Full-time
– Team leadership: Lead, hire, and mentor firmware, perception, navigation, and GCS engineers as the division scales. Run design and code reviews, own the software program schedule, and…
Added 40 mins ago
QT
Ingénieur DevOps et intégration infonuagique / Cloud DevOps & Integration Engineer
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Poste : ingénieur DevOps et intégration infonuagique | logiciel de sécurité publique
Added 40 mins ago
P
Manager, Data Integration
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As the Manager, Data Integration, you lead the team responsible for connecting customer source systems to Prophix's software. You own the integration function within Professional Services…
Added 40 mins ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
– Team leadership: Lead, hire, and mentor PCB, RF, and lab technician staff as the division scales. Run design reviews, own the hardware program schedule, and coordinate with the other R&D…
Added 40 mins ago
B
Manager, Management Operating System (MOS) Design
Brunel
Vancouver, BC
- $150,000 to $190,000 CAD / year
- Full-time
Brunel is seeking an experienced Manager, Management Operating System (MOS) Design to lead the design, development and continuous improvement of a comprehensive Management Operating System…
Added 40 mins ago
SS
Head of Manufacturing
SkyCan Systems
Barrie, ON
- Full-time
SKYCAN SYSTEMS INC. CAPABILITY WITHOUT COMPROMISE
Added 55 mins ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
This role provides senior-level HRIS support, solutions and coverage, ensuring continuity of day-to-day HR systems operations while supporting ongoing HR technology initiatives.
Added 1 hour ago
M
Senior Software Developer
Moneris
Toronto, ON
- Full-time
…will deliver features across user experience, API, data and integration layers, then support them in…
Added 1 hour ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
This role reports to the Team Lead- Managed Services.
Added 1 hour ago
E
Deployment Lead
enurgen
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
We’re looking for highly motivated problem solvers with a technical background to join us as Deployment Lead. You’ll be where our technology meets the real world. You’ll take renewable…
Added 1 hour ago
RE
Senior Accountant
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Maintain audit schedules and lead sheets for assigned areas throughout the year, and respond to auditor requests promptly with minimal rework.

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

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Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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