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Added 16 mins ago
B
Security Architect
BuzzClan
Regina, SK
- Contract
The Security Specialist – Security Architect role is pivotal in safeguarding information systems by identifying and overseeing the design, build and implementation of cyber security…
Added 31 mins ago
BP
Quality Program Specialist
Bruce Power
Bruce Power
- Full-time
The Quality Program Specialist is responsible for the development, implementation and maintenance of the Quality Assurance Program (QAP), and will provide ongoing oversight to the QAP,…
Added 46 mins ago
IR
Website and Digital Experience Specialist
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
This role combines technical expertise with strategic insight to optimize user experience, improve search visibility, and enhance digital engagement across all Islamic Relief Canada web…
Added 1 hour ago
AC
Gestionnaire De Projet | Project Manager (Aerospace)
Aston Carter
Montreal, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 1 hour ago
ML
Sr. Automation Specialist - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
The Senior Automation Specialist is responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the facility - including production and…
Added 1 hour ago
ML
Automation Specialist
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Automation Specialist position at Heritage will be responsible for troubleshooting, servicing and maintaining automated industrial controls and equipment across the entire facility -…
Added 1 hour ago
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Security Specialist - Security Architect
Global Technical Talent, an Inc. 5000 Company
Regina, SK
- $50 to $80 CAD / hour
- Contract
Produce Technical Specification Document (TSD): detailed technical requirements and specifications for the infrastructure solution, including hardware and software requirements, network…
Added 1 hour ago
CR
Functional AI Specialist
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
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Credibility with both functional leaders and technical teams
Added 1 hour ago
SI
Senior Implementation Specialist
STACK IT Recruitment
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Implementation Specialist to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads…
Added 1 hour ago
NF
Category Specialist
Nature's Fare Markets
Surrey, BC
- Full-time
The Category Specialist plays a key support role within the Corporate Purchasing team, providing essential administrative , executional, and analytical support to the Category Manager(s).…
Added 1 hour ago
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Regional Learning Quality Specialist - Technology Training (2 positions available)
NAV CANADA
Ottawa, ON
- Full-time
The Regional Learning Quality Specialist is a key member of our team, responsible for the provision of educational, project management, academic advising, and facilitation services. Other…
Added 1 hour ago
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Technical Services Specialist
Communications & Power Industries (CPI)
Georgetown, ON
- $64,000 to $84,000 CAD / year
- Full-time
We are currently seeking a technically skilled and customer-focused Technical Services Specialist to join our team. This is a new position within the team. Reporting to the Vice President,…
Added 1 hour ago
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Rail Operations Specialist
Metrolinx
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- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 1 hour ago
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Environmental Management Specialist
Metrolinx
Canada
- Full-time
We’re looking for an Environmental Management Specialist to audit and inspect facilities, processes, and documentation of Metrolinx staff and contractors for compliance with EMS…
Added 2 hours ago
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Reliability Applications Specialist
Spartakus APM
Kirkland, QC
- Full-time
As our Reliability Applications Specialist, you will work directly with customers to help them get real results from Spartakus APM and LubeIT. You will meet with customers regularly, review…
Added 2 hours ago
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Regional Learning Quality Specialist - Safety and Quality
NAV CANADA
Ottawa, ON
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Added 2 hours ago
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Website Transformation Digital Communications Specialist
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Calgary, AB
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We are seeking a strategic Digital Communications Specialist to lead the business and content transformation of our corporate website ecosystem. Rather than writing code or configuring…
Added 2 hours ago
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IT Client Services Analyst
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Winnipeg, MB
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The IT Client Services Analyst is an experienced specialist responsible for providing technical support for non-routine IT issues and successfully completing IT Service Requests on behalf…
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Cyber Generalist, Manager
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…engagements, which includes Assessment/Strategy through to the Design, Implementation and Optimization of data protection solutions and…
Added 3 hours ago
S
Commercial Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
As a Commercial Specialist, you will support the commercial and contractual management of engineering projects within a multidisciplinary environment. You will work closely with the Project…
Added 3 hours ago
D
Incident response Specialist
Dexian
Barrie, ON
- $100 to $200 CAD / hour
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…protecting against evolving cyber threats. As an Incident Response Specialist, you’ll investigate and respond to complex Level 2 cybersecurity incidents while working alongside experienced…
Added 3 hours ago
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Graphics Specialist – Building Automation / EBO (GSBA004)
Potenco
Toronto, ON · Greater Toronto Area, Canada
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The Graphics Specialist will review existing EMRS graphics, define the target EBO graphics approach, identify opportunities for standardization and reuse, and provide technical review and…
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Ottawa, ON · Nepean, Ontario
…Central region to grow your career to the next level! As a Senior Specialist (Emergency Management), you will play a meaningful role within our Environmental Group. This position gives the…
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RQ00826 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
…project team members in the analysis, design, development, implementation and ongoing support of the required…
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RQ11527 - Middleware Specialist - Senior
Maarut
Toronto, ON
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Provide planning, consulting, technical analysis, design,

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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