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Added 6 mins ago
SJ
Dietetic Technician Nutrition Services - Diet Office
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
The Dietetic Technician supports the delivery of the high-quality nutrition care. Working collaboratively with dietitians and other health care professionals, the Dietetic Technician will…
Added 6 mins ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
The Department of Cardiac Sciences in the Cumming School of Medicine invites applications for a Research Technician. This Full-time Fixed Term position is for approximately 1 year (based on…
Added 6 mins ago
CC
Assistant Tool Technician / Driver
Chandos Construction
Leduc, AB
- Full-time
Added 21 mins ago
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Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 36 mins ago
TU
Research Assistant-1
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 36 mins ago
RS
Operations Management Trainee
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Kitchener, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 36 mins ago
TU
Research Assistant-2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 36 mins ago
BT
Accounting Technician
Baker Tilly Canada
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- Full-time
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Added 51 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
Working knowledge of quality management standards such as ISO 9001
Added 1 hour ago
UO
Laboratory Technician
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Principal Investigator (PI) Dr. Andrew Pepper, Associate Professor, the Laboratory Technician will assist with the design, implementation, and analysis of diabetes and…
Added 1 hour ago
UO
Research Assistant-1
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 1 hour ago
UO
Research Assistant-1
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 1 hour ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
On shift, the FLM Quality NDE is accountable for managing the supervision of Quality Technician II & III resources and coordinating execution of assigned on-line, outage and project…
Added 1 hour ago
NM
Bilingual Technical Trainer (Central Region)
Nissan Motor Corporation
Mississauga, ON
- Full-time
Administer Master Technician Program and courses by monitoring and acting upon information contained in Nissan University information systems; schedule and implement technical and service…
Added 1 hour ago
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Energy Management Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
A Certified Engineering Technician (CET) with 5+ years’ experience in energy engineering, energy management, energy-efficient design of industrial systems and processes, or facility…
Added 1 hour ago
CC
Maintenance Technician - 6 Month Temp.
Carfair Composites
Winnipeg, MB
- Full-time
The Maintenance Technician will be responsible for performing general preventative maintenance, repairs on facility equipment and property structures. In addition, this position is also…
Added 1 hour ago
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FSQA Coordinator (Overnights)
Maple Leaf Foods Inc
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…Coordinator monitors and analyzes program data, and supports the management of food safety and quality incidents through product tracing and cross-functional collaboration. This role also…
Added 1 hour ago
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Technical Field Service Analyst - Contract
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AB · Edmonton, AB
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…support to the Technical Services Supervisor and Breeder Service Technician. This includes collecting and analyzing data, performing basic technical field servicing responsibilities, and…
Added 2 hours ago
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Human Resources Technician - Learning and Development
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Saskatoon, SK
- Full-time
…Leading the development and enhancement of SIGA’s online Learning Management Systems. Providing recommendations to L&D’s processes and procedures in order to improve SIGA’s employee…
Added 2 hours ago
Geological Technician
Canadian Natural
Calgary, AB
Make your mark while you grow your career! As an Area Geological Technologist / Technician supporting the Exploration Department at Canadian Natural, you will work directly with area…
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Technicien.ne de systèmes opérationnels
Logistec
Sept-Îles, QC
This Operational Systems Technician position is for you. Logistec member of Enstructure group, a fast-growing company, is currently looking for a new member at its Sept-Îles terminal.
Added 2 hours ago
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Field Service Technician - Laval, QC
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Laval, QC
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This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a…
Added 2 hours ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 2 hours ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 2 hours ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Burlington, ON
- Full-time
Develop new skills for a career track in service or operation management

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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