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Added 4 mins ago
NM
Equipment Detailer
Nelson Motors and Equipment
Estevan, SK
- Full-time
…exterior machinery depending on work assigned and within the time required. You move large equipment in and out of the wash bay and around the yard. You work safely and are responsible to…
Added 19 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 19 mins ago
DU
ROV Technician
Dalhousie University
Halifax, NS
- Full-time
Full-time students currently enrolled at an educational institution are not eligible for regular Grant-Paid positions.
Added 19 mins ago
DU
Telemetry Technician
Dalhousie University
Halifax, NS
- Full-time
Full-time students currently enrolled at an educational institution are not eligible for regular Grant-Paid positions.
Added 19 mins ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Added 34 mins ago
YH
Pharmacy Technician II - Pharmacy - Regular Full-Time
Yukon Hospital
Whitehorse, YT
- Full-time
The successful applicant will have grade 12 diploma and graduated from a nationally recognized Pharmacy Technician course including a hospital pharmacy practicum (or judged equivalent…
Added 34 mins ago
YH
Pharmacy Technician II - Pharmacy - Term Full-Time
Yukon Hospital
Whitehorse, YT
- Full-time
The successful applicant will have grade 12 diploma and graduated from a nationally recognized Pharmacy Technician course including a hospital pharmacy practicum (or judged equivalent…
Added 48 mins ago
CF
Quality Assurance Technician
Cavendish Farms
Chatham-Kent, ON · Wheatley, ON
- Full-time
This permanent, full-time, entry-level role reports to the Quality Assurance Manager. The QA Technician makes sure products meet customer specifications and food safety standards. The role…
Added 48 mins ago
BC
Automotive Glass Technician - Speedy Glass
Belron Canada inc
Ottawa, ON
- Full-time
…invest tirelessly on developing our people can realize their full…
Added 48 mins ago
BC
Automotive Glass Technician - Speedy Glass
Belron Canada inc
Barrie, ON
- Full-time
…invest tirelessly on developing our people can realize their full…
Added 48 mins ago
GO
Air Attack Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Paid time-off including sick leave, wellness days and family related leave days
Added 48 mins ago
BC
Automotive Glass Technician - Speedy Glass
Belron Canada inc
Winnipeg, MB
- Full-time
…invest tirelessly on developing our people can realize their full…
Added 49 mins ago
OG
Maintenance Technician
Onni Group of Companies
Vancouver, BC
- Full-time
Keep our property running smoothly and our guests smiling. As a Maintenance Technician, you'll be the go-to problem-solver for everything from drywall repairs to equipment upkeep, working…
Added 1 hour ago
CI
Stocktaking Counter
Calian in Space & Technology
Ottawa, ON
- Full-time
Added 1 hour ago
A
Detailer - ACX Mascarin
AutoCanada
Thunder Bay, ON
- $20,000 to $55,000 CAD / year
- Other
Notify supervisor or appropriate technician when you notice parts of car that require repair or replacement
Added 1 hour ago
UO
Research Technician, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
The Department of Cardiac Sciences in the Cumming School of Medicine invites applications for a Research Technician. This Full-time Fixed Term position is for approximately 1 year (based on…
Added 1 hour ago
DG
Heavy Duty Mechanic
Dawson Group
Williams Lake, BC
- Full-time
In this role you will be a valued member of Dawson Road Maintenance, working in a permanent, full-time position of Heavy Duty Mechanic, reporting to the Superintendent, Mechanical. This…
Added 1 hour ago
G
Powerline Technicians
Gridlink
Thunder Bay, ON
- Full-time
Role Description This full-time, on-site Powerline Technician role is based in Thunder Bay, ON. The Powerline Technician is responsible for constructing, maintaining, and repairing overhead…
Added 1 hour ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 1 hour ago
C
Signals and Communications Technician
CPKC
Nisku, AB
- Full-time
…ensuring the safe and efficient movement of trains. As an S&C Technician, you will be a key member of a high-performing team dedicated to maintaining S&C systems in alignment with…
Added 1 hour ago
TU
Research Assistant-1
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 1 hour ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Kitchener, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 1 hour ago
TU
Research Assistant-2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Non Union Salaried - Research Assistant /Technician 2
Added 1 hour ago
TI
Repair Technician 2
Techtronic Industries Canada Inc. - TTI Canada
Georgina, ON
- Full-time
The Repair Technician 2 will perform repair and/or service work of Company products in accordance with prescribed procedures. The job requires using a variety of hand tools and small power…
Added 1 hour ago
BT
Accounting Technician
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for an Accounting Technician to join our team - this is a role where your expertise will drive meaningful outcomes, and your ambition will help shape what comes next. Here,…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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