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Added 1 day ago
ST
Senior IT Systems Specialist
Saltworks Technologies
Richmond, BC
- $110,000 to $140,000 CAD / year
- Full-time
Saltworks Technologies has an immediate opening for a Senior IT Systems Specialist. You will own our technology infrastructure, from on-premises servers and cloud platforms to enterprise…
Added 2 days ago
CI
Junior Intel Server Support
Compugen Inc
Regina, SK
- Full-time
Position Overview: We are seeking an experienced Intel Server Support Specialist for a 12 month contract onsite in Regina, SK
Added 2 days ago
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Security Specialist – Security Architect
Workiy
Edenwold No. 158, SK · Regina East, Saskatchewan
- Contract
We are seeking for a seasoned Senior Security Specialist / Security Architect to join their Intelligent Networks & Infrastructure team. In this role, you will combine high-level security…
Added 2 days ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 2 days ago
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Spécialiste infrastructure didacticiels & DevOp / Courseware & DevOps Specialist
Genetec
Remote, Canada
- Full-time
- Remote
We are seeking a Cloud Infrastructure & DevOps Specialist to design, automate, and support the Azure-based infrastructure behind our global training and certification platforms. This role…
Added 2 days ago
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Spécialiste infrastructure didacticiels & DevOp / Courseware & DevOps Specialist
Genetec
Montreal, QC
- Full-time
We are seeking a Cloud Infrastructure & DevOps Specialist to design, automate, and support the Azure-based infrastructure behind our global training and certification platforms. This role…
Added 2 days ago
SI
Senior Implementation Specialist
STACK IT Recruitment
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Implementation Specialist to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads…
Added 2 days ago
G
Spécialiste en tests de logiciels / Software Test Specialist
Genetec
Sherbrooke, QC
- Full-time
…permettons aux clients d'assurer une meilleure sécurité de leurs infrastructure et…
Added 2 days ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Information Technology Specialist 5
Added 2 days ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 2 days ago
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Senior IT Solutions Architect – Presales
ITI
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
If your application is selected, you will be invited to an initial virtual interview with our recruitment specialist. If this interview is successful for both of us, you will be invited to…
Added 2 days ago
Civil Specialist
Rogers Communications
Winnipeg, MB
A safety-focused professional committed to infrastructure compliance, applicable codes and standards, and Rogers’ health and safety requirements.
Added 2 days ago
Civil Specialist
Rogers Communications
Edmonton, AB · Toronto, ON
A safety-focused professional committed to infrastructure compliance, applicable codes and standards, and Rogers’ health and safety requirements.
Added 2 days ago
NB
QRM CHIEF DEVELOPER
National Bank of Canada
Toronto, ON
- Full-time
…and Capital Markets team at National Bank means acting as a specialist in supporting financial risk management applications and their underlying infrastructure. This job allows you to have…
Added 2 days ago
NB
CHIEF DEVELOPER FULLSTACK - PYTHON
National Bank of Canada
Montreal, QC
- Full-time
…Delivery – Capital Markets team at National Bank means acting as a specialist in software development and cloud solutions. This role allows you to have a direct impact on critical…
Added 2 days ago
M
Sr. Network Security Specialist
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Senior Network Security Specialist to design and advance secure, resilient, and scalable network infrastructure across enterprise, hybrid-cloud, and on-premises…
Added 3 days ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Goodwood, ON
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 3 days ago
PR
Specialist - Intermediate Server Infrastructure
Peel Regional Police
Brampton, ON
- Temporary
Are you an ambitious and highly motivated specialist with an experience in implementation and management of cloud and on - premise server infrastructure solutions? Are you looking to make…
Added 3 days ago
DC
National Support Specialist, Real Property Management Services
Defence Construction Canada
Ottawa, ON
- Full-time
Reporting to the National Director, Real Property Management Services (RPMS), the National Support Specialist, RPMS, provides integral support to developing and managing the rollout of RPMS…
Added 3 days ago
Construction Lockout/Tagout (LOTO) Specialist (Prince George)
IREN
Prince George, BC
Are you Ready to Build the Future of AI Infrastructure?
Added 3 days ago
T
Audit Manager II ( Business Intelligence Engineering)
TD
Toronto, ON
- Full-time
Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
Added 3 days ago
M
Senior Forward Deployed Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a Forward Deployed Specialist to partner directly with business and operational teams to turn complex, high-value problems into validated AI-enabled…
Added 3 days ago
T
Senior Audit Manager, (Business Intelligence & Analytics)
TD
Toronto, ON
- Full-time
Undertakes and completes a variety of complex audit initiatives requiring seasoned specialist knowledge and/or the integration of cross functional processes
Added 3 days ago
Senior Engineering Specialist
The Canada Life Assurance Company
London, ON · Toronto, ON
Provision and configure cloud infrastructure using Terraform and Infrastructure as Code practices
Added 3 days ago
CO
Job ID #32314: Supervisor, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
Reviews infrastructure availability, performance, capacity, recovery and service-demand measures. Validates specialist-prepared reports and provides concise dashboards, presentations and…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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