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Added 10 mins ago
CH
Maintenance Technician - The Queen's Cue & Boars Head Pub
Crescent Hotels & Resorts
Stratford, ON
- Full-time
You are comfortable using hand and power tools and have experience with routine repairs, painting, minor plumbing, basic carpentry and general troubleshooting. You understand when a repair…
Added 10 mins ago
B
Director, Intraday Liquidity Risk Oversight
BMO
Toronto, ON
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 10 mins ago
Senior Electrical Engineering Specialist
Trudell Medical Group
London, ON
The Senior Electrical Engineering Specialist is responsible for leading the electrical development activities for advanced medical device products while providing technical leadership of…
Added 10 mins ago
IM
Shop Operations Manager
Impossible Metals
Collingwood, ON
- Full-time
Experience working safely with tools, machinery, lifting equipment, and overhead cranes, with sound judgment about inspection, maintenance, training, and when work should be escalated to a…
Added 10 mins ago
R
Client Advisor
RBC
Melfort, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 10 mins ago
T
Occupational Health & Safety Specialist
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
Demonstrated experience conducting workplace inspections, hazard identification, and corrective action tracking.
Added 25 mins ago
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Digital Product Owner
BMO
Toronto, ON · BMOPLACE
- Full-time
Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers.
Added 39 mins ago
HV
Vocational Rehabilitation Specialist
HM Vocational Consulting
ON · Ontario, Canada
- Contract
Vocational Rehabilitation Specialist – Call for Interest
Added 39 mins ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
Possède plus de 35 ans d'expérience dans la fourniture de systèmes de formation au contrôle du trafic aérien (ATC) et de solutions de gestion du trafic aérien (ATM) à la fine pointe de la…
Added 39 mins ago
BT
Audit and Assurance Manager
Baker Tilly Canada
Cobourg, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 39 mins ago
A
Order Management and Quotation Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
In this role, you will have the opportunity to gain vocational experience through a temporary work placement. Each day, you will acquire knowledge by performing tasks as directed. You will…
Added 39 mins ago
BT
Accounting Technician
Baker Tilly Canada
Emerald Park, SK
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 39 mins ago
TM
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
SENIOR PRODUCT DEVELOPMENT ENGINEERING SPECIALIST – DESIGN SUPPORT & SUSTAINING
Added 39 mins ago
BT
Senior Accountant, Publicly Traded Companies
Baker Tilly Canada
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 39 mins ago
FC
Junior Building Design Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Accredited four (4) year degree or global equivalent in applicable field of study and one (1) year of work-related experience or a combination of education and directly related experience…
Added 39 mins ago
FC
Intermediate Building Design Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Accredited four (4) year degree or global equivalent in applicable field of study and four (4) years of work-related experience or a combination of education and directly related experience…
Added 39 mins ago
BT
Senior Accountant - Cross Border Tax
Baker Tilly Canada
Toronto, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 39 mins ago
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Team Leader
Co-op
Nipawin, SK
- Full-time
Provide and exceptional customer experience at all touch points through various communication channels.
Added 39 mins ago
IF
Communications Specialist (Writer, Executive Communications)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
…support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 39 mins ago
Disability Medical Coordinator
The Canada Life Assurance Company
Toronto, ON
…diagnostic testing (as needed), researching and arranging external specialist consultations, researching and securing external treatment providers, all aimed at functional improvement with…
Added 54 mins ago
TM
Senior Mechanical Product Design Engineering Specialist
Trudell Medical International
London, ON
- Full-time
Comply with relevant health and safety legislation, including the Workplace Safety and Insurance Act, the Occupational Health and Safety Act, etc.
Added 54 mins ago
Specialist, Digital Account Manager
Bell
Montreal, QC
4 years + experience in Digital Ad Trafficking, Digital Account Management, Digital Ad Operations preferably with a Publisher.
Added 54 mins ago
AS
Talent Acquisition Specialist
AgileGrid Solutions
Canada
- Full-time
Position: Talent Acquisition Specialist – High-Volume Recruitment
Added 54 mins ago
RC
Workplace Experience Support Specialist Senior
RSM Canada
Toronto, ON
- Full-time
The workplace experience support specialist senior delivers the office location workplace experience for colleagues. This position is responsible for supporting daily office operations such…
Added 54 mins ago
S
Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
As our Talent Acquisition Senior Specialist, you will play a critical role in attracting, engaging, and hiring top talent across North America. This is a hands-on recruitment role focused…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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