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Added 10 mins ago
HH
HVAC Service Technician
Hammer's Heating & Cooling
Pitt Meadows, BC
- $20 to $55 USD / hour
- Full-time
…residential and commercial HVAC company built on three core values: Communication, Professionalism, and…
Added 10 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Prince George, BC
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Prince George Construction and Forestry location.
Added 10 mins ago
Slot Technician Supervisor- Casino Brantford
Great Canadian Entertainment
Brantford, ON
…is responsible for the leadership and coordination all Slot Technician activities. The Slot Technician Supervisor ensures all slot machines and related equipment are functioning properly to…
Added 10 mins ago
Maintenance Technician
Groupe Norbec
Strathroy, ON
As a Maintenance Technician, you will be responsible for supporting the safe, reliable, and efficient operation of our production equipment and facility systems by:
Added 10 mins ago
BB
Technician I Structured Cabling
Bosch Building Technologies
Toronto, ON
- $22.55 to $28.66 CAD / hour
- Full-time
As a Technician I Structured Cabling with Bosch Building Technologies, you will be a key contributor to the installation, maintenance, and support of structured cabling systems for our…
Added 10 mins ago
A
Electronics Assembly & Test Technician
Aplin
Dartmouth, NS
- Full-time
Working under general supervision, the Towed Array Technician assembles, tests, troubleshoots, and repairs electronic, mechanical, and electromechanical assemblies and systems. The role…
Added 25 mins ago
Electrical Production Technician II [646]
D-Wave
Burnaby, BC
D-Wave is seeking an experienced Electrical Production Technician II to join our Engineering and Production team. In this role, you will assemble, test, troubleshoot, and integrate…
Added 25 mins ago
Technician - II (MN)
Sun Pharmaceutical Industries Ltd
Brampton, ON
The Technician II, maintains component and bulk product supply to packaging lines, washes and assists with filler assembly, disassemble, set-ups and changeovers. Operates filling lines and…
Added 39 mins ago
S
Electromechanical Maintenance Technician
SOLVENTUM
Morden, MB · CA, Manitoba, Morden
- Full-time
As a Maintenance Technician/Technologist, you’ll be responsible for supporting production operations, ensuring quality standards, and contributing to a safe and efficient plant environment.
Added 40 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Exceptional interpersonal and communication skills with a team focus
Added 1 hour ago
Live-In Maintenance Technician
Realstar
Kitchener, ON
We are currently seeking a Maintenance Technician to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second…
Added 1 hour ago
HL
Journeyman Industrial Mechanic (Millwright - Red Seal)
Hyflodraulic Limited
Mount Pearl, NL
- Full-time
The Ideal candidate will possess a strong work ethic, strong communication and relationship building skills, will allow you to work effectively with our internal and external customers.
Added 1 hour ago
DA
Automotive Glass Technician
Davis Auto Group
Lethbridge, AB
- Full-time
Are you an experienced Automotive Glass Technician looking for a company that values quality workmanship and invests in its people?
Added 1 hour ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Prince George, BC
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Prince George Construction and Forestry location.
Added 1 hour ago
SD
Regulated Pharmacy Technician, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Arnprior, ON
- Part-time
Accurately enter and maintain appropriate data within the applicable Pharmacy systems
Added 1 hour ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication
Added 1 hour ago
MG
Reprocessing Technician (Medical Device Reprocessing Department)
Michael Garron Hospital
Toronto, ON
- Part-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 2 hours ago
LH
2600002798 - Endo Aide
Lakeridge Health
Oshawa, ON · Greater Oshawa Metropolitan Area
- Internship
The SPD Endoscopy Technician is responsible for the reprocessing; high level disinfection and storage of all flexible endoscopes. The successful candidate will follow the recommended…
Added 2 hours ago
GardaWorld - French Technical Support - Edmonton
GardaWorld
Edmonton, AB
Troubleshoot security alarm systems, cameras, smart home devices, environmental sensors, communication modules, and mobile applications.
Added 2 hours ago
HA
QA/QC Technician- Afternoon Shift
Hunter Amenities International Ltd.
Cambridge, ON
- Full-time
Accurately record test results, calculations, observations, and inspection findings in applicable laboratory records, forms, systems, and controlled documentation.
Added 2 hours ago
MG
Reprocessing Technician (Medical Device Reprocessing Department)
Michael Garron Hospital
Toronto, ON
- Full-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 3 hours ago
IG
Datacenter Technician
Insight Global
Varennes, QC
- $26 to $29 CAD / hour
- Full-time
As an Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain…
Added 3 hours ago
HS
Quality Supervisor
HR Solutions
ON · Niagara, ON
- Full-time
 Certified Quality Engineer/Certified Quality Technician preferred, Certified Manager of
Added 3 hours ago
PH
Pharmacy Technician
Provincial Health Services Authority
Prince George, BC
- Full-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…
Added 3 hours ago
PH
Pharmacy Technician
Provincial Health Services Authority
Victoria, BC
- Part-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…

Quadbridge

Level 2 IT Support Technician

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in a technical support or MSP environment
Posting language: English
Posted: Oct 30, 2026

Original job description

Technical Customer Support Specialist – Level 2

Ce poste est également affiché en français.

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Key Responsibilities

This role reports to the Team Lead- Managed Services.

Client-Facing Support

· Work across multiple client environments with varying configurations and policies

· Act as a Level 2 escalation resource for infrastructure, networking, and security-related incidents

· Own tickets end-to-end, including investigation, resolution, documentation, and customer communication

· Deliver a high-quality client experience by translating complex technical issues into clear, understandable updates

· Ensure SLAs are met through proactive troubleshooting, prioritization, and escalation when required

Networking & Security Infrastructure

· Troubleshoot and support network infrastructure, including:

o LAN/WAN environments

o Wi-Fi access points and controllers

o VPN connectivity (site-to-site and client VPN)

· Support and administer firewalls and security appliances (policy changes, NAT, VPNs, firmware updates, basic threat investigation)

· Assist with implementation and support of endpoint and identity security controls, including MFA and conditional access

· Identify security risks or misconfigurations and recommend remediation following best practices

Systems, Virtualization & Cloud

· Support on-premise and virtualized infrastructure, including:

o Server and Storage environments

o Virtualization platforms

o Backup solutions (e.g. Veeam)

· Assist with deployment, maintenance, and troubleshooting of:

o Physical servers, storage, and network hardware

o Virtual machines and supporting services

· Support cloud and hybrid environments, including:

o Microsoft 365 administration (users, groups, licensing, security settings)

o Azure or cloud-hosted workloads (identity integration, networking, access issues)

Tools, Process and Continuous Improvement

· Use standard MSP tools including ticketing systems, RMM platforms, monitoring, backup, and security tools

· Accurately log time, work performed, and configuration changes

· Contribute to internal documentation, runbooks, and knowledge base articles

· Identify opportunities for automation, standardization, and improved security posture

· Stay current with evolving networking, infrastructure, and security technologies

· Participate in onboarding/offboarding processes for client users

Operations & Team Collaboration

· Participate in a rotating after-hours and weekend on-call schedule

· Collaborate closely with Level 1 technicians, senior engineers, and project teams

· Provide guidance and mentoring to junior team members on infrastructure and security issues

· Adhere to IT service management and security best practices

Qualifications:

3+ years of experience in a technical support or MSP environment
· Strong hands-on experience with:
- Networking fundamentals (LAN/WAN, Wi-Fi, VPN)
- Firewalls and network security concepts
- Windows Server and Active Directory
- Microsoft 365 administration
- Storage, Backup and Virtualization platforms
· Experience supporting hybrid environments (on-prem + cloud)
· Proven ability to troubleshoot complex infrastructure and security-related issues
· Strong written and verbal communication skills
· Ability to manage multiple priorities and work independently
Strong written and verbal communication skills in both English and French

Nice-to-have:

Experience with Azure networking, identity, or security services
Exposure to endpoint protection, email security, or SIEM tools
ITIL training or practical service management experience
Scripting or automation experience (PowerShell, etc.

Education & Certifications

Diploma or degree in Information Technology, Computer Science, or related field
Industry certifications (Microsoft, networking, security, virtualization)

Why Quadbridge:

• Invest in Your Future – Benefit from our RRSP program to help you plan ahead
• Grow With Us – Take advantage of ongoing professional training and development opportunities.
• Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
• Top-Tier Equipment – We provide everything you need to do your best work.
• A Vibrant Workplace – Join us for monthly social and team building events.
• Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$70,000 to $80,000 per year, plus annual bonus

Application deadline: Applications reviewed on a rolling basis

This posting is for an existing vacancy

Apply About employer

More about this job

Responsibilities

The technician will act as a Level 2 escalation resource for infrastructure, networking, and security incidents while owning tickets from investigation to resolution. They will also collaborate with team members to support hybrid environments, maintain documentation, and provide mentorship to junior staff.

Requirements

Candidates must have at least 3 years of experience in a technical support or MSP environment with strong hands-on skills in networking, Windows Server, and cloud administration. Proficiency in both English and French is required, along with a relevant diploma or degree in Information Technology.

Skills

Network infrastructure
Firewall administration
Windows Server
Active Directory
Microsoft 365 administration
Virtualization
Backup solutions
Troubleshooting
Technical support
Security controls
VPN
MFA
Azure
Communication skills
ITIL
PowerShell

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Monthly social and team building events
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT Support
MSP
Networking
LAN/WAN
Wi-Fi
VPN
Firewalls
NAT
MFA
Windows Server
Active Directory
Microsoft 365
Azure
Veeam
Virtualization
RMM
Ticketing systems
ITIL
PowerShell
Infrastructure
Security
Hybrid environment
Cloud computing
Endpoint security
Identity management
Backup
Storage
Technical support
SLA
Documentation

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