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Added 8 mins ago
Junior Civil Technologist
CBCL Limited
St. John's, NL
Diploma in Civil Engineering Technology, Civil Engineering Technician, Geomatics or a related program. Students completing their final academic term may also be considered.
Added 21 mins ago
Event Audio Visual Technician- Part Time- Kelowna, BC
Encore Canada
Kelowna, BC
Part-time
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position…
Added 21 mins ago
Service Technician
BSH Home Appliances Corporation - North America
Toronto, ON
Full-time
Added 21 mins ago
Administrative technician
ROBIC
Montreal, QC
Full-time
ROBIC is seeking an Administrative Technician to join our dynamic Patent Department team. Reporting to the Formalities and Documentation Supervisor, the successful candidate will work…
Added 21 mins ago
Building Products Testing Technician
QAI Laboratories
Vaughan, ON
$50,000 to $60,000 CAD / year
Full-time
…inspection, and certification organization serving the building, technology, and construction industries, among others. We provide cost-effective solutions through our in-house capabilities…
Added 21 mins ago
Event Audio Visual Technicians- Part time, Full-Time Edmonton Alberta
Encore Canada
AB · Edmonton, AB
Full-time · Part-time
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position…
Added 22 mins ago
Supervisor, Animal Care & Well-Being
City of Mississauga
Mississauga, ON
Veterinary Technician Certification required; OAVT membership must be in good standing
Added 37 mins ago
Apprentice Technician
Toromont Cat
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Full-time
…trusted Technicians gradually progressing to achieve a Licensed Technician…
Added 37 mins ago
Field Service Technician - Rotational 14/14
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Added 37 mins ago
Supervisor, Tooling
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From Tool Hub leadership and asset management to technology implementation and process optimization, you'll play a critical role in improving productivity, supporting operational…
Added 37 mins ago
Senior Forensic Technician
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Burlington, ON
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The Senior Forensic Technician is responsible for leading the technical design, drafting, and quality assurance processes for residential, commercial, industrial, and institutional building…
Added 52 mins ago
Automotive Service Technician - Aviva AutoCare Centre
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Work in a brand-new facility equipped with state-of-the-art tools and technology
Added 52 mins ago
Lab Demonstrator - Pharmacy Technician
Vancouver Community College (VCC)
Vancouver, BC
$35.63 to $41.74 CAD / hour
Contract
Completion of an accredited Pharmacy Technician Program and over 4 years related experience or an equivalent combination of training and/or experience may be substituted for the required…
Added 53 mins ago
Apprentice Service Technician - Russell
Pattison Agriculture Limited
Russell, MB
…AND EVOLVE with us! We are looking for an Apprentice Service Technician to join our fast-paced, energetic dealership in Russell,…
Added 53 mins ago
Apprentice Service Technician - Kyle
Pattison Agriculture Limited
Kyle, SK
…AND EVOLVE with us! We are looking for an Apprentice Service Technician to join our fast-paced, energetic dealership in Kyle,…
Added 53 mins ago
Apprentice Service Technician - Kelvington
Pattison Agriculture Limited
Kelvington, SK
…AND EVOLVE with us! We are looking for an Apprentice Service Technician to join our fast-paced, energetic dealership in Kelvington,…
Added 53 mins ago
Apprentice Service Technician (Shift) - Swift Current
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Added 53 mins ago
Apprentice Tech - Truck
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The Apprentice Truck & Transport Technician will be responsible for repairing and maintaining diesel engine industrial trucks according to dealership and factory specifications under the…
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Product Support Representative - Parts
INLAND KENWORTH US INC
Winnipeg, MB
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This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson.
Added 53 mins ago
Production Technician
Vylor
Diamond City, AB
Full-time
We have an exciting opportunity for a Production Technician to join our company and support our Lethbridge, Alberta location.
Added 1 hour ago
Senior Forensic Technician
J.S. Held LLC
Burlington, ON
Full-time
The Senior Forensic Technician is responsible for leading the technical design, drafting, and quality assurance processes for residential, commercial, industrial, and institutional building…
Added 1 hour ago
Senior Security Systems Technician
CamNet Solutions Inc.
Windsor, ON
Full-time
We are currently looking for a Senior Security Technician skilled in commercial systems. We require a self-starter with strong communication skills and have a great work ethic to join our…
Added 1 hour ago
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions Canada
Concord, ON
Full-time
 Ensure that all Customers receive a visit by a technician at least twice per year
Added 1 hour ago
(sr) Branch Service Manager (Maritimes)
Konica Minolta Business Solutions Canada
Dartmouth, NS
Full-time
 Ensure that all Customers receive a visit by a technician at least twice per year
Added 1 hour ago
Assembly Technician - ATP Wellhead
Stream-Flo Industries
AB · Edmonton, AB
Full-time
Reporting to the Assembly, Test and Paint (ATP) Supervisor, the Assembly Technician will be responsible for providing quality workmanship on the assembly testing and painting of Company…

Quadbridge

Technical Customer Support Specialist – Level 1

Vancouver, BC, Canada

Posting language: English
Posted: Sep 23, 2026

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Original job description

Technical Customer Support Specialist - Level 1

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Role Overview

As a Level 1 Support Technician, you will be the first point of contact for technical issues reported by our clients. You will provide remote support across a wide range of technologies and environments, ensuring timely resolution of issues in accordance with defined Service Level Agreements (SLAs). This role requires strong communication skills, technical aptitude, and the ability to manage multiple priorities in a structured and professional manner.

This position reports to the Manager, Managed Services.

Key Responsibilities:

Client-Facing Support

Respond to incoming support requests via phone, email, and ticketing system.

Provide courteous, professional, and efficient technical support to external and internal clients.

Communicate clearly and effectively with non-technical users.

Technical Troubleshooting

Diagnose and resolve Level 1 issues related to desktops, laptops, printers, mobile devices, and basic networking.

Support Microsoft 365, Windows OS, and common business applications.

Perform basic user administration tasks (e.g., password resets, account unlocks, mailbox setup).

MSP-Specific Operations

Work across multiple client environments with varying configurations and policies.

Adhere to SLA timeframes and escalate tickets appropriately based on severity and impact.

Document all work performed in PSA tools for billing, compliance, and audit purposes.

Use RMM tools to monitor systems, deploy scripts, and perform remote troubleshooting.

Process & Documentation

Maintain detailed and accurate ticket notes and client documentation.

Follow established escalation procedures and contribute to knowledge base articles.

Participate in onboarding/offboarding processes for client users.

Qualifications:

Technical Skills

Basic understanding of networking concepts (IP, DNS, DHCP, VPN).

Familiarity with Microsoft 365 administration and troubleshooting.

Experience with Windows 10/11 and common desktop applications.

Exposure to RMM and PSA platforms (e.g., ConnectWise, NinjaOne).

Knowledge of endpoint security tools and backup solutions.

Soft Skills

Excellent verbal and written communication skills.

Strong customer service orientation and problem-solving mindset.

Ability to manage multiple tickets and priorities simultaneously.

High attention to detail and commitment to documentation.

Experience

1+ years of IT support experience (MSP experience preferred but not required).

Experience supporting users in a remote or helpdesk environment.
- Exposure to ticketing systems and SLA-driven workflows.

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, or related field.
Industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are an asset.

Why Quadbridge:

Invest in Your Future – Benefit from our RRSP program to help you plan ahead
Grow With Us – Take advantage of ongoing professional training and development opportunities.
Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
Top-Tier Equipment – We provide everything you need to do your best work.
A Vibrant Workplace – Join us for monthly social and team building events.
Perks You’ll Love – In our Montreal office, enjoy catered breakfast and lunch and a gym.
Stay Connected – Eligible positions receive a phone allowance to keep you plugged in.
Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$60,000 annually, plus bonus

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The Level 1 Support Technician serves as the primary point of contact for technical issues, providing remote support for desktops, laptops, and business applications. Responsibilities include diagnosing technical problems, managing tickets within SLA timeframes, and maintaining accurate documentation in PSA tools.

Requirements

Candidates must have at least 1 year of IT support experience and a solid understanding of networking concepts and Microsoft 365 administration. A diploma or degree in Information Technology or a related field is required, along with strong communication and problem-solving skills.

Skills

Technical support
Troubleshooting
Microsoft 365
Windows OS
Networking
IP
DNS
DHCP
VPN
ConnectWise
NinjaOne
Endpoint security
Backup solutions
Customer service
Communication
Documentation

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Phone allowance
Catered breakfast and lunch
Gym access
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

IT solutions
Managed services
SLA
Ticketing system
PSA
RMM
Windows 10
Windows 11
CompTIA A+
Network+
Microsoft Fundamentals
Desktop support
User administration
Password resets
Account unlocks
Mailbox setup
Remote troubleshooting
Helpdesk
IT support
Technical aptitude

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