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Added 1 month ago
PR
PROJECT COORDINATOR
PNR RailWorks
AB · Edmonton, AB
- Full-time
Reporting to the Track Manager or designate, the Project Coordinator provides support and assistance to ensure the smooth execution of the assigned projects. Responsibilities are varied but…
Added 1 month ago
OL
Concierge - Part Time
Optima Living
Kamloops, BC
- Part-time
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 1 month ago
PH
Manager, Transformation, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Change & Transformation, BC Health Workday, the Manager of Transformation is accountable for leading and facilitating a transformation strategy to support…
Added 1 month ago
WH
Senior Sales Manager
Westmont Hospitality Group
Edmonton, AB
- Full-time
We are looking for a Senior Sales Manager who can drive revenue, build strong relationships in the market, and establish the hotel's presence in the greater Ottawa area. This role calls for…
Added 1 month ago
Assistant Property Manager (Part - Time)
Colliers International
Halifax, NS
This position is for a part-time Assistant Property Manager in Halifax, Nova Scotia.*****
Added 1 month ago
R
Sr. Product Manager
Rivian
Vancouver, BC
- Full-time
Rivian is looking for a Senior or Staff Product Manager to lead the evolution of our web experiences across the upper funnel - from discovery and consideration through configuration, lead…
Added 1 month ago
EI
Senior Project Manager - Western Canada
EBC Inc.
BC · British Columbia, Canada
- Full-time
We are looking to add a Senior Project Manager to our Western Canada Team.
Added 1 month ago
T
Senior Tax Advisor
TransAlta
Calgary, AB
- Full-time
As a Senior Tax Advisor, you’ll be involved in all aspects of Canadian Corporate Tax for a multi-national business, making this a role where your expertise truly matters.
Added 1 month ago
KA
Intermediate Architectural Designer or Technologist
Kasian Architecture Interior Design and Planning
Toronto, ON
- Full-time
…range of sectors, including commercial, workplace, healthcare, senior living, industrial, transportation, post-secondary, and public…
Added 1 month ago
AI
Talent Acquisition Specialist
American Iron & Metal (AIM)
Laval, QC
- Full-time
Reporting to the Senior Manager, Talent Acquisition, the Talent Acquisition Specialist will work closely with hiring managers to understand their staffing needs and will play a key role in…
Added 1 month ago
J
Manager, Expansion
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 month ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
Aligned with Fraser Health’s vision of Better health, best in health care, the Portfolio Manager provides senior-level leadership across IT Service Management practices, with a focus on…
Added 1 month ago
J
Manager, Expansion
Jobber
Kitchener, ON
- Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 month ago
J
Manager, Expansion
Jobber
Toronto, ON
- Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 month ago
J
Manager, Expansion
Jobber
AB · Edmonton, AB
- Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 month ago
J
Manager, Expansion
Jobber
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and…
Added 1 month ago
Recreation Manager
Optima Living
Kelowna, BC
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 1 month ago
Technical Customer Support Specialist – Level 3
Quadbridge
Vancouver, BC
The Technical Customer Support Specialist - Level 3, Modern Work, Data & AI is a senior escalation resource within Managed Services. The role owns complex incidents and service requests,…
Added 1 month ago
PD
C201 - Program Navigator (Casual)
Phoenix Drug & Alcohol Recovery and Education Society
Surrey, BC
- Full-time
Reports to: Peer Coordinator & Senior Manager MHSU
Added 1 month ago
Senior Manager - Trade Marketing
Reckitt
Mississauga, ON
…Categories. It is also a proven discipline and has developed senior leaders across the…
Added 1 month ago
M
Senior Specialist, Product Management – Attributes & Insights
Mastercard
Toronto, ON · Vancouver, BC
- Full-time
The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating…
Added 1 month ago
G
Senior Event Operations Manager
Geotab
Oakville, ON
- Full-time
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Event Operations Manager who will serve as the strategic bridge…
Added 1 month ago
A
Senior Financial Planning Analyst
Altis
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Reporting to the Manager of Financial Planning and Analysis, you’ll work closely with finance leaders, program managers, directors, and senior executives. You’ll help stakeholders…
Added 1 month ago
A
Senior Environmental Scientist
AECOM
Calgary, AB
- $175,000 to $230,000 CAD / year
- Full-time
Senior Environmental Scientist/Project Manager - Mine Remediation, Western Canada
Added 1 month ago
M
Senior Civil Engineer, Community and Resort Development
McElhanney
Canmore, AB
- Full-time
McElhanney has an exciting opportunity for Senior Civil Engineer, Community and Resort Development to join our growing team. In this role, you will lead multi-disciplinary Community and…

Quadbridge

Technical Customer Support Specialist – Level 3

Vancouver, BC, Canada

$75,000 to $85,000

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Job details

Pay: $75,000 to $85,000
Posting language: English
Posted: Sep 22, 2026

Original job description

Technical Customer Support Specialist - Level 3

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Role Overview

The Technical Customer Support Specialist - Level 3, Modern Work, Data & AI is a senior escalation resource within Managed Services. The role owns complex incidents and service requests, leads technical problem solving across Microsoft cloud and hybrid environments, and provides advanced guidance to Level 1 and Level 2 technicians.

This position is primarily focused on Modern Work technologies, including Microsoft 365, Microsoft Entra ID, Intune, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Defender, and Microsoft Purview. The successful candidate will also bring at least one year of practical experience in data and AI management or AI agent creation, helping clients adopt automation and AI responsibly, securely, and effectively.

This position reports to the Manager, Managed Services.

Key Responsibilities:

Senior Escalation and Client-Facing Support

Act as the Level 3 escalation point for complex Modern Work, identity, security, cloud, endpoint, collaboration, data, and AI-related incidents. Own complex tickets end to end, including investigation, root cause analysis, remediation, validation, documentation, and customer communication.
Lead major or high-impact technical investigations, coordinate internal and vendor resources, and provide clear executive-ready updates when required. Translate complex technical findings into practical recommendations for both technical and non-technical stakeholders.
Support SLA commitments through sound prioritization, proactive communication, and timely escalation while identifying recurring issues and contributing to problem management, permanent corrective actions, and service improvement plans.

Modern Work and Microsoft Cloud

Administer, troubleshoot, optimize, and secure Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access, enterprise applications, and identity lifecycle controls.
Lead endpoint management and security activities using Microsoft Intune, Windows Autopilot, compliance policies, configuration profiles, application deployment, device lifecycle management, and Microsoft Defender capabilities across identities, endpoints, email, applications, and cloud services.
Apply Microsoft Purview controls, assess Microsoft 365 tenant health, configuration, licensing alignment, and security posture, and recommend practical improvements based on client needs.
Plan and execute complex tenant changes, migrations, integrations, and remediation activities with appropriate testing, change control, rollback planning, and documentation. Provide advanced support for hybrid identity, Windows Server, Active Directory, DNS, networking, virtualization, backup, and Azure services when required to resolve Modern Work issues.

Data, AI Management and AI Agent Creation

Create, configure, test, deploy, monitor, and improve AI agents or copilots using approved enterprise platforms such as Microsoft Copilot Studio, Azure AI services, Power Platform, or equivalent technologies. Connect AI solutions to approved organizational data sources while applying access controls, data classification, privacy, security, and governance requirements.
Support data preparation, knowledge-source management, prompt and instruction design, grounding, workflow automation, testing, quality validation, monitoring, permissions review, adoption tracking, and continuous improvement for AI solutions.
Help establish repeatable standards for AI agent lifecycle management, including intake, design, testing, release, monitoring, change control, documentation, retirement, support procedures, escalation paths, and known limitations.
Partner with clients and internal teams to identify responsible automation and AI opportunities that improve service delivery, knowledge access, customer experience, and operational efficiency.

Technical Leadership, Process and Continuous Improvement

Mentor Level 1 and Level 2 technicians through case reviews, technical coaching, knowledge transfer, troubleshooting guidance, reusable documentation, runbooks, standard operating procedures, and knowledge base articles.
Lead or support technical reviews, root cause analysis, change planning, and post-incident improvement activities while identifying opportunities for automation, standardization, self-service, and improved security posture.
Use standard MSP platforms for ticketing, remote monitoring and management, documentation, monitoring, backup, security, reporting, time entry, configuration changes, risk tracking, decision records, and client communications.
Participate in client onboarding, offboarding, technical discovery, and transition activities while staying current with Microsoft Modern Work, data, AI, security, and cloud technologies and sharing relevant knowledge with the team.

Operations and Team Collaboration

Collaborate with service desk teams, senior engineers, project teams, account stakeholders, vendors, and client contacts. Participate in a rotating after-hours and weekend on-call schedule and follow IT service management, change management, documentation, security, and quality standards.
Support a culture of ownership, respectful collaboration, continuous learning, and excellent customer service.

Qualifications:

5+ years of progressive experience in technical support, systems administration, cloud operations, or an MSP environment, with demonstrated responsibility beyond a Level 2 role and advanced hands-on experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Apps.
Strong experience with Microsoft Intune, endpoint management, Windows Autopilot, device compliance, application deployment, endpoint security, Microsoft Defender, Conditional Access, multifactor authentication, identity security, and security incident investigation.
At least 1 year of hands-on experience in data and AI management or AI agent creation, deployment, integration, governance, monitoring, or support, including practical experience with an enterprise AI or automation platform such as Microsoft Copilot Studio, Azure AI services, Power Platform, or an equivalent platform.
Solid understanding of data access, permissions, privacy, security, governance, responsible AI principles, Windows Server, Active Directory, DNS, networking, PowerShell, and hybrid cloud environments.
Proven ability to lead complex troubleshooting, perform root cause analysis, make sound technical decisions, work independently, produce clear technical documentation, deliver client-facing updates, and manage competing priorities in a fast-paced, multi-client environment.

Nice-to-have:

Experience with Microsoft Purview, data loss prevention, retention, eDiscovery, information protection, compliance controls, Azure administration, Azure networking, Azure Monitor, Log Analytics, automation, or cloud security services.
Experience designing Power Automate workflows, integrations, APIs, connectors, scripted automation, Microsoft 365 tenant migrations, identity transformations, endpoint modernization, or security improvement projects.
Familiarity with retrieval-augmented generation, knowledge grounding, prompt engineering, AI testing, evaluation, agent lifecycle management, ITIL, incident management, problem management, change management, or knowledge management.

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience. Relevant Microsoft certifications are preferred, particularly in Microsoft 365, Endpoint Administration, Identity and Access, Security, Power Platform, Azure, Data, or AI.
Additional industry certifications in networking, security, virtualization, or IT service management are considered an asset.

Why Quadbridge:

Invest in Your Future – Benefit from our RRSP program to help you plan ahead
Grow With Us – Take advantage of ongoing professional training and development opportunities.
Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
Top-Tier Equipment – We provide everything you need to do your best work.
A Vibrant Workplace – Join us for monthly social and team building events.
Perks You’ll Love – In our Montreal office, enjoy catered breakfast and lunch and a gym.
Stay Connected – Eligible positions receive a phone allowance to keep you plugged in.
Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$75,000 to $85,000

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

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More about this job

Responsibilities

The role serves as a senior escalation point for complex technical incidents across Microsoft cloud and hybrid environments. It involves leading technical problem solving, mentoring junior technicians, and managing the lifecycle of AI agents and automation solutions.

Requirements

Candidates must have at least 5 years of progressive experience in technical support or systems administration with advanced knowledge of Microsoft 365. Additionally, at least 1 year of hands-on experience in data and AI management or AI agent creation is required.

Skills

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Technical support
Root cause analysis
AI agent creation
Microsoft Defender
SharePoint
Exchange Online
Cloud operations
Identity management
Endpoint management
Automation
Power Platform
Azure AI services
Microsoft Purview

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Social and team building events
Catered breakfast and lunch
Gym access
Phone allowance
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Windows Autopilot
Microsoft Defender
Microsoft Purview
Microsoft Copilot Studio
Azure AI services
Power Platform
Exchange Online
SharePoint Online
OneDrive
Conditional Access
Identity lifecycle
Endpoint management
Root cause analysis
AI agent creation
Automation
Hybrid cloud
Active Directory
DNS
Networking
PowerShell
ITIL
Incident management
Problem management
Change management
Managed Services
Technical support
Cloud operations

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