Find work in Canada.

332,715 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 19 mins ago
Project Manager - Candidate Pool
CIMA+
Calgary, AB
$110,480 to $151,910 CAD / year
Full-time
We are seeking a dynamic Project Manager with experience in utility projects to join our Vancouver team. In this role you will drive success in complex, high-risk projects, collaborating…
Added 19 mins ago
Senior Project Manager
Iconic Power Systems Inc.
Calgary, AB
Full-time
The Senior Project Manager is responsible for the safe, successful, and on-time delivery of construction projects. This role oversees multiple projects simultaneously and is accountable for…
Added 19 mins ago
Project Manager, Transportation
Chandos Construction
Calgary, AB
Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 19 mins ago
Project Manager, Transportation
Chandos Construction
Calgary, AB
Full-time
Chandos is seeking a Project Manager to lead the successful delivery of complex transportation infrastructure projects throughout Western Canada.
Added 19 mins ago
Senior Manager, Research Programs
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
…framework, implementation model, resource requirements and delivery approach for assigned initiatives. The Senior Manager leads cross-functional teams throughout the full project lifecycle,…
Added 19 mins ago
Director, Performance
Omnicom Media
Toronto, ON
Full-time
Accountable for the achievement of goals and KPI’s for a portfolio of clients to ensure on-time and complete delivery of campaigns.
Added 19 mins ago
Manager, Member Enquiries
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$86,000 to $131,000 CAD / year
Full-time
Reporting directly to the Director, Member Services, the Manager/Team Lead position is responsible for managing a team that delivers service to HOOPP members primarily via incoming calls…
Added 19 mins ago
Project Manager - Infrastructure (Concrete Scope)
Graham
Calgary, AB
Full-time
Graham is actively recruiting for a Project Manager supporting the Infrastructure Division. Reporting to the Senior Project Manager, the Project Manager is responsible for providing overall…
Added 19 mins ago
Member Engagement and Projects, Alberta Bureau for International Education
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Identify risks and implement mitigation strategies to support successful project and program delivery.
Added 19 mins ago
Water/Wastewater Conveyance Engineer (Design Lead)
Jacobs
Kitchener, ON
$115,000 to $155,000 USD / year
Full-time
…members of our team, you’ll work closely with business group project delivery leadership or other senior project manager/operations leaders who provide oversight and…
Added 19 mins ago
Associate Director, Search
OMD
Toronto, ON
Full-time
…(KPI’s) for a portfolio of clients to ensure on-time and complete delivery of…
Added 19 mins ago
Water/Wastewater Conveyance Engineer (Design Lead)
Jacobs
London, ON
$115,000 to $155,000 USD / year
Full-time
…members of our team, you’ll work closely with business group project delivery leadership or other senior project manager/operations leaders who provide oversight and…
Added 19 mins ago
Water/Wastewater Conveyance Engineer (Design Lead)
Jacobs
Toronto, ON
$115,000 to $155,000 USD / year
Full-time
…members of our team, you’ll work closely with business group project delivery leadership or other senior project manager/operations leaders who provide oversight and…
Added 19 mins ago
Project Director
EBC Inc.
Mississauga, ON
Full-time
Under the supervision of the Vice President of the Civil Operations, the Project Director is fully responsible for all the proposals he will be involved with, with or without the assistance…
Added 19 mins ago
Intermediate Architectural Designer or Technologist
Kasian Architecture Interior Design and Planning
Toronto, ON
Full-time
…complex projects while working closely with Senior Designers, Project Managers, and multidisciplinary teams to bring design concepts through technical development and delivery. Depending on…
Added 19 mins ago
SAP Project Manager – S/4HANA Migration
Infosys
Quebec, QC
Infosys is looking for an experienced SAP Project Manager to lead and manage end‑to‑end SAP IT projects. The ideal candidate will have strong experience across SAP modules and exceptional…
Added 34 mins ago
Senior Technical Manager, Geotechnical Engineering
WSP in Canada
Victoria, BC
Full-time
Share technical expertise across geographic boundaries to elevate innovation and project delivery.
Added 34 mins ago
Senior Delivery Manager
Scotiabank
Toronto, ON
As a Senior Delivery Manager (Execution Lead), you will be accountable for the end-to-end delivery of one or more teams within a large-scale Agile program, acting as a Scrum Master and…
Added 34 mins ago
Software QA Engineer
Infoblox
Burnaby, BC
…Universal Asset Insights team in Burnaby, BC, reporting to the Manager of Engineering. In this role, you will work on Infoblox Universal Asset Insights, which automates the discovery and…
Added 48 mins ago
Software Developer – CRM
Joblinxsapp
Toronto, ON
Full-time
Ministry: Ministry of Public and Business Service Delivery and Procurement
Added 48 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 48 mins ago
QE Program Manager
Apptoza Inc.
Toronto, ON
Contract
We are seeking an experienced QE Program Manager to lead and manage quality engineering and testing activities across multiple projects within the banking and financial services domain. The…
Added 48 mins ago
Business Operation Manager
BC Hydro
Burnaby, BC
Full-time
The Business Operations Manager is responsible for leading administrative and workplace services for Capital Construction. The role is accountable for developing service delivery models,…
Added 49 mins ago
Manager - Leadership, Learning & Culture
Keyera
Calgary, AB
Full-time
The Manager – Leadership, Learning & Culture is responsible for advancing organizational culture, leadership capability and employee development through the design and delivery of…
Added 1 hour ago
Nonprofit Capacity Building Coordinator
City of Leduc
Prince George, BC · Civic Centre
Full-time
Monitor and assess community issues, needs and opportunities to inform planning, service delivery and community investment decisions.

Quadbridge

Technical Customer Support Specialist – Level 3

Vancouver, BC, Canada

Pay: $75,000 to $85,000
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Customer Support Specialist - Level 3

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Role Overview

The Technical Customer Support Specialist - Level 3, Modern Work, Data & AI is a senior escalation resource within Managed Services. The role owns complex incidents and service requests, leads technical problem solving across Microsoft cloud and hybrid environments, and provides advanced guidance to Level 1 and Level 2 technicians.

This position is primarily focused on Modern Work technologies, including Microsoft 365, Microsoft Entra ID, Intune, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Defender, and Microsoft Purview. The successful candidate will also bring at least one year of practical experience in data and AI management or AI agent creation, helping clients adopt automation and AI responsibly, securely, and effectively.

This position reports to the Manager, Managed Services.

Key Responsibilities:

Senior Escalation and Client-Facing Support

Act as the Level 3 escalation point for complex Modern Work, identity, security, cloud, endpoint, collaboration, data, and AI-related incidents. Own complex tickets end to end, including investigation, root cause analysis, remediation, validation, documentation, and customer communication.
Lead major or high-impact technical investigations, coordinate internal and vendor resources, and provide clear executive-ready updates when required. Translate complex technical findings into practical recommendations for both technical and non-technical stakeholders.
Support SLA commitments through sound prioritization, proactive communication, and timely escalation while identifying recurring issues and contributing to problem management, permanent corrective actions, and service improvement plans.

Modern Work and Microsoft Cloud

Administer, troubleshoot, optimize, and secure Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access, enterprise applications, and identity lifecycle controls.
Lead endpoint management and security activities using Microsoft Intune, Windows Autopilot, compliance policies, configuration profiles, application deployment, device lifecycle management, and Microsoft Defender capabilities across identities, endpoints, email, applications, and cloud services.
Apply Microsoft Purview controls, assess Microsoft 365 tenant health, configuration, licensing alignment, and security posture, and recommend practical improvements based on client needs.
Plan and execute complex tenant changes, migrations, integrations, and remediation activities with appropriate testing, change control, rollback planning, and documentation. Provide advanced support for hybrid identity, Windows Server, Active Directory, DNS, networking, virtualization, backup, and Azure services when required to resolve Modern Work issues.

Data, AI Management and AI Agent Creation

Create, configure, test, deploy, monitor, and improve AI agents or copilots using approved enterprise platforms such as Microsoft Copilot Studio, Azure AI services, Power Platform, or equivalent technologies. Connect AI solutions to approved organizational data sources while applying access controls, data classification, privacy, security, and governance requirements.
Support data preparation, knowledge-source management, prompt and instruction design, grounding, workflow automation, testing, quality validation, monitoring, permissions review, adoption tracking, and continuous improvement for AI solutions.
Help establish repeatable standards for AI agent lifecycle management, including intake, design, testing, release, monitoring, change control, documentation, retirement, support procedures, escalation paths, and known limitations.
Partner with clients and internal teams to identify responsible automation and AI opportunities that improve service delivery, knowledge access, customer experience, and operational efficiency.

Technical Leadership, Process and Continuous Improvement

Mentor Level 1 and Level 2 technicians through case reviews, technical coaching, knowledge transfer, troubleshooting guidance, reusable documentation, runbooks, standard operating procedures, and knowledge base articles.
Lead or support technical reviews, root cause analysis, change planning, and post-incident improvement activities while identifying opportunities for automation, standardization, self-service, and improved security posture.
Use standard MSP platforms for ticketing, remote monitoring and management, documentation, monitoring, backup, security, reporting, time entry, configuration changes, risk tracking, decision records, and client communications.
Participate in client onboarding, offboarding, technical discovery, and transition activities while staying current with Microsoft Modern Work, data, AI, security, and cloud technologies and sharing relevant knowledge with the team.

Operations and Team Collaboration

Collaborate with service desk teams, senior engineers, project teams, account stakeholders, vendors, and client contacts. Participate in a rotating after-hours and weekend on-call schedule and follow IT service management, change management, documentation, security, and quality standards.
Support a culture of ownership, respectful collaboration, continuous learning, and excellent customer service.

Qualifications:

5+ years of progressive experience in technical support, systems administration, cloud operations, or an MSP environment, with demonstrated responsibility beyond a Level 2 role and advanced hands-on experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Apps.
Strong experience with Microsoft Intune, endpoint management, Windows Autopilot, device compliance, application deployment, endpoint security, Microsoft Defender, Conditional Access, multifactor authentication, identity security, and security incident investigation.
At least 1 year of hands-on experience in data and AI management or AI agent creation, deployment, integration, governance, monitoring, or support, including practical experience with an enterprise AI or automation platform such as Microsoft Copilot Studio, Azure AI services, Power Platform, or an equivalent platform.
Solid understanding of data access, permissions, privacy, security, governance, responsible AI principles, Windows Server, Active Directory, DNS, networking, PowerShell, and hybrid cloud environments.
Proven ability to lead complex troubleshooting, perform root cause analysis, make sound technical decisions, work independently, produce clear technical documentation, deliver client-facing updates, and manage competing priorities in a fast-paced, multi-client environment.

Nice-to-have:

Experience with Microsoft Purview, data loss prevention, retention, eDiscovery, information protection, compliance controls, Azure administration, Azure networking, Azure Monitor, Log Analytics, automation, or cloud security services.
Experience designing Power Automate workflows, integrations, APIs, connectors, scripted automation, Microsoft 365 tenant migrations, identity transformations, endpoint modernization, or security improvement projects.
Familiarity with retrieval-augmented generation, knowledge grounding, prompt engineering, AI testing, evaluation, agent lifecycle management, ITIL, incident management, problem management, change management, or knowledge management.

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience. Relevant Microsoft certifications are preferred, particularly in Microsoft 365, Endpoint Administration, Identity and Access, Security, Power Platform, Azure, Data, or AI.
Additional industry certifications in networking, security, virtualization, or IT service management are considered an asset.

Why Quadbridge:

Invest in Your Future – Benefit from our RRSP program to help you plan ahead
Grow With Us – Take advantage of ongoing professional training and development opportunities.
Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
Top-Tier Equipment – We provide everything you need to do your best work.
A Vibrant Workplace – Join us for monthly social and team building events.
Perks You’ll Love – In our Montreal office, enjoy catered breakfast and lunch and a gym.
Stay Connected – Eligible positions receive a phone allowance to keep you plugged in.
Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$75,000 to $85,000

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The role serves as a senior escalation point for complex technical incidents across Microsoft cloud and hybrid environments. It involves leading technical problem solving, mentoring junior technicians, and managing the lifecycle of AI agents and automation solutions.

Requirements

Candidates must have at least 5 years of progressive experience in technical support or systems administration with advanced knowledge of Microsoft 365. Additionally, at least 1 year of hands-on experience in data and AI management or AI agent creation is required.

Skills

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Technical support
Root cause analysis
AI agent creation
Microsoft Defender
SharePoint
Exchange Online
Cloud operations
Identity management
Endpoint management
Automation
Power Platform
Azure AI services
Microsoft Purview

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Social and team building events
Catered breakfast and lunch
Gym access
Phone allowance
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Windows Autopilot
Microsoft Defender
Microsoft Purview
Microsoft Copilot Studio
Azure AI services
Power Platform
Exchange Online
SharePoint Online
OneDrive
Conditional Access
Identity lifecycle
Endpoint management
Root cause analysis
AI agent creation
Automation
Hybrid cloud
Active Directory
DNS
Networking
PowerShell
ITIL
Incident management
Problem management
Change management
Managed Services
Technical support
Cloud operations

Report this job