Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
TDS - 2027 Analyst Program
TD
Toronto, ON
Full-time
Works independently as the senior analyst / subject matter expert and may coach and educate others
Added 10 mins ago
Workforce Planner (6 months)
Legal Aid Ontario
Toronto, ON
Contract
…Centre through forecasting, workforce planning, scheduling, reporting and workforce management technology. Act as the organization's subject matter expert for Workforce Engagement, ensuring…
Added 10 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
The Senior Finance Operations Analyst (Collections & Cash Management) will report directly to Assistant Controller II, North American Financial Operation in the U.S., and have a dotted…
Added 26 mins ago
Manager, Capital Planning
Circle K
Laval, QC
Full-time
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…
Added 26 mins ago
VP, Counterparty Credit Risk / XVA Quant
BMO
Toronto, ON · FCP
Full-time
The position is responsible for the entire spectrum of quantitative, analytical, and development activities for counterparty credit risk trading in Global Markets. The mandate is to provide…
Added 26 mins ago
Accounting Analyst, CPA Trainee (New or Recent Graduate Opportunity )
BMO
Toronto, ON · FCP
Full-time
Conducts audit engagements to critically assess management and internal control processes, approving the nature, extent and timing of the audit, its execution and the formulation of…
Added 26 mins ago
Principal Engineer
Appnovation Technologies
Toronto, ON
This is a senior technical leadership role with no direct reports. You will set a single, clear technical direction across multiple platform teams, making sure their architectures, data…
Added 39 mins ago
Manager Portfolio Governance & Analytics
City of Toronto
Toronto, ON
Full-time
Advises senior executives, Division Heads, the Chief Technology Officer (CTO), and senior management on project issues, decision points, and emerging concerns.
Added 39 mins ago
Senior Digital Strategist | Stratège numérique principal(e)
Data Sciences
Montreal, QC
Full-time
As a senior member of the team, you'll lead integrated digital strategies that grow audiences, mobilize supporters, drive donations and deliver measurable results for a diverse mix of…
Added 41 mins ago
Manager, FP&A - Wireless Business
Bell
Toronto, ON
As a FP&A Manager within Bell Business Markets (BBM), you will play a key role in supporting the financial performance of a portfolio of products and services through leadership in…
Added 56 mins ago
Marketing Manager, Monthly Giving
University Health Network
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Senior Marketing Director, Community Giving, the Marketing Manager, Monthly Giving plays an important role in advancing our mission by growing and strengthening our Monthly…
Added 56 mins ago
Manager, SEO
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
We are looking for an SEO Manager to lead all search engine optimization strategy and execution across our GARAGE and DYNAMITE brands - including our transition into Generative and Answer…
Added 1 hour ago
Sustainability Reporting Specialist
University of Victoria
Victoria, BC
Full-time
Reporting to the Senior Manager, Climate and Sustainability, the Sustainability Reporting Specialist leads and provides mentorship for institutional greenhouse gas (GHG) accounting and…
Added 1 hour ago
Senior Business Specialist IT
Niagara Region
Thorold, ON
$105,330 to $123,910 CAD / year
Contract
Provide reporting to the Manager IT Project Delivery & Business Analysis, the Senior Business Specialist, Information Technology is responsible for finding efficiencies and improvements in…
Added 1 hour ago
Senior Manager, Revenue Operations
Texada Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
We're hiring a Senior Manager, Revenue Operations to lead & own the systems, process, and reporting infrastructure that runs Texada's sales & customer success organizations. This isn't a…
Added 1 hour ago
Manager - Customer Analytics
Enercare
Markham, ON
…requirements to assembling key information to applying statistical and analytic techniques to interpreting findings to preparing and presenting findings. They will work closely with…
Added 1 hour ago
Audit Manager I, Global Finance (1166)
TD
Toronto, ON
Full-time
May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level
Added 1 hour ago
Data Architect
TD
Toronto, ON
Full-time
…products, real-time pipelines, AI-ready foundations, regulatory reporting, and the APIs that make all of it consumable by the rest of the…
Added 1 hour ago
Asset Management Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$20 to $32 CAD / hour
Contract
Onsite Flexibility: Hybrid - In-office on Tuesdays and every 2nd Friday of the month (approximately 5 days/month); first week will be in-person for training purposes
Added 1 hour ago
Senior Financial Analyst, Fund Expenses and Reporting Team
Manulife
Montreal, QC
Full-time
We are seeking a Senior Financial Analyst to assist in the fund expenses and reporting practices of the Global Fund Services team within Global Wealth & Asset Management (GWAM). Reporting…
Added 2 hours ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and…
Added 2 hours ago
Associate, Global Credit Systems Solutions - Global Corporate Banking
RBC
Toronto, ON
Full-time
3+ years of relevant experience as a Business Analyst, Business Systems Analyst, Product Owner, or Product Manager with demonstrated ability to distill complex application logic for…
Added 2 hours ago
Senior Pricing Analyst
EStaffSearch
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Our client is searching for a Senior Pricing Analyst to join their team. The Senior Pricing Analyst provides analytical and pricing support to lawyers, Business Development, Finance and…
Added 3 hours ago
Program Coordinator-Office & Admin Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
The purpose of this position is to support the administration and operation of the Minnesota Prescription Monitoring Program (MN PMP) and the Opiate Product Registration Fee Program…
Added 3 hours ago
Finance Manager, Supply Chain Planning
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
We are looking for a Finance Manager, Supply Chain Planning to join our Finance team. Reporting to the Director of Supply Chain Finance, this role is responsible for leading the Planning…

Quadbridge

Technical Customer Support Specialist – Level 3

Vancouver, BC, Canada

Pay: $75,000 to $85,000
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Technical Customer Support Specialist - Level 3

Who We Are:

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and close collaboration with our team and customers. With locations in Kitchener, Montreal and Vancouver, we strive to create an energetic, fun workplace where ambitious, like-minded teammates collaborate, innovate, and thrive as we continue to grow our national footprint.

We are Quadbridge. See how we’re building tomorrow’s solutions, together.

Role Overview

The Technical Customer Support Specialist - Level 3, Modern Work, Data & AI is a senior escalation resource within Managed Services. The role owns complex incidents and service requests, leads technical problem solving across Microsoft cloud and hybrid environments, and provides advanced guidance to Level 1 and Level 2 technicians.

This position is primarily focused on Modern Work technologies, including Microsoft 365, Microsoft Entra ID, Intune, Teams, SharePoint, OneDrive, Exchange Online, Microsoft Defender, and Microsoft Purview. The successful candidate will also bring at least one year of practical experience in data and AI management or AI agent creation, helping clients adopt automation and AI responsibly, securely, and effectively.

This position reports to the Manager, Managed Services.

Key Responsibilities:

Senior Escalation and Client-Facing Support

Act as the Level 3 escalation point for complex Modern Work, identity, security, cloud, endpoint, collaboration, data, and AI-related incidents. Own complex tickets end to end, including investigation, root cause analysis, remediation, validation, documentation, and customer communication.
Lead major or high-impact technical investigations, coordinate internal and vendor resources, and provide clear executive-ready updates when required. Translate complex technical findings into practical recommendations for both technical and non-technical stakeholders.
Support SLA commitments through sound prioritization, proactive communication, and timely escalation while identifying recurring issues and contributing to problem management, permanent corrective actions, and service improvement plans.

Modern Work and Microsoft Cloud

Administer, troubleshoot, optimize, and secure Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Microsoft 365 Apps, Microsoft Entra ID, Conditional Access, multifactor authentication, role-based access, enterprise applications, and identity lifecycle controls.
Lead endpoint management and security activities using Microsoft Intune, Windows Autopilot, compliance policies, configuration profiles, application deployment, device lifecycle management, and Microsoft Defender capabilities across identities, endpoints, email, applications, and cloud services.
Apply Microsoft Purview controls, assess Microsoft 365 tenant health, configuration, licensing alignment, and security posture, and recommend practical improvements based on client needs.
Plan and execute complex tenant changes, migrations, integrations, and remediation activities with appropriate testing, change control, rollback planning, and documentation. Provide advanced support for hybrid identity, Windows Server, Active Directory, DNS, networking, virtualization, backup, and Azure services when required to resolve Modern Work issues.

Data, AI Management and AI Agent Creation

Create, configure, test, deploy, monitor, and improve AI agents or copilots using approved enterprise platforms such as Microsoft Copilot Studio, Azure AI services, Power Platform, or equivalent technologies. Connect AI solutions to approved organizational data sources while applying access controls, data classification, privacy, security, and governance requirements.
Support data preparation, knowledge-source management, prompt and instruction design, grounding, workflow automation, testing, quality validation, monitoring, permissions review, adoption tracking, and continuous improvement for AI solutions.
Help establish repeatable standards for AI agent lifecycle management, including intake, design, testing, release, monitoring, change control, documentation, retirement, support procedures, escalation paths, and known limitations.
Partner with clients and internal teams to identify responsible automation and AI opportunities that improve service delivery, knowledge access, customer experience, and operational efficiency.

Technical Leadership, Process and Continuous Improvement

Mentor Level 1 and Level 2 technicians through case reviews, technical coaching, knowledge transfer, troubleshooting guidance, reusable documentation, runbooks, standard operating procedures, and knowledge base articles.
Lead or support technical reviews, root cause analysis, change planning, and post-incident improvement activities while identifying opportunities for automation, standardization, self-service, and improved security posture.
Use standard MSP platforms for ticketing, remote monitoring and management, documentation, monitoring, backup, security, reporting, time entry, configuration changes, risk tracking, decision records, and client communications.
Participate in client onboarding, offboarding, technical discovery, and transition activities while staying current with Microsoft Modern Work, data, AI, security, and cloud technologies and sharing relevant knowledge with the team.

Operations and Team Collaboration

Collaborate with service desk teams, senior engineers, project teams, account stakeholders, vendors, and client contacts. Participate in a rotating after-hours and weekend on-call schedule and follow IT service management, change management, documentation, security, and quality standards.
Support a culture of ownership, respectful collaboration, continuous learning, and excellent customer service.

Qualifications:

5+ years of progressive experience in technical support, systems administration, cloud operations, or an MSP environment, with demonstrated responsibility beyond a Level 2 role and advanced hands-on experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Apps.
Strong experience with Microsoft Intune, endpoint management, Windows Autopilot, device compliance, application deployment, endpoint security, Microsoft Defender, Conditional Access, multifactor authentication, identity security, and security incident investigation.
At least 1 year of hands-on experience in data and AI management or AI agent creation, deployment, integration, governance, monitoring, or support, including practical experience with an enterprise AI or automation platform such as Microsoft Copilot Studio, Azure AI services, Power Platform, or an equivalent platform.
Solid understanding of data access, permissions, privacy, security, governance, responsible AI principles, Windows Server, Active Directory, DNS, networking, PowerShell, and hybrid cloud environments.
Proven ability to lead complex troubleshooting, perform root cause analysis, make sound technical decisions, work independently, produce clear technical documentation, deliver client-facing updates, and manage competing priorities in a fast-paced, multi-client environment.

Nice-to-have:

Experience with Microsoft Purview, data loss prevention, retention, eDiscovery, information protection, compliance controls, Azure administration, Azure networking, Azure Monitor, Log Analytics, automation, or cloud security services.
Experience designing Power Automate workflows, integrations, APIs, connectors, scripted automation, Microsoft 365 tenant migrations, identity transformations, endpoint modernization, or security improvement projects.
Familiarity with retrieval-augmented generation, knowledge grounding, prompt engineering, AI testing, evaluation, agent lifecycle management, ITIL, incident management, problem management, change management, or knowledge management.

Education & Certifications:

Diploma or degree in Information Technology, Computer Science, Data Science, Artificial Intelligence, or a related field, or equivalent practical experience. Relevant Microsoft certifications are preferred, particularly in Microsoft 365, Endpoint Administration, Identity and Access, Security, Power Platform, Azure, Data, or AI.
Additional industry certifications in networking, security, virtualization, or IT service management are considered an asset.

Why Quadbridge:

Invest in Your Future – Benefit from our RRSP program to help you plan ahead
Grow With Us – Take advantage of ongoing professional training and development opportunities.
Comprehensive Coverage – A complete health, dental, life, STD and LTD insurance plan
Top-Tier Equipment – We provide everything you need to do your best work.
A Vibrant Workplace – Join us for monthly social and team building events.
Perks You’ll Love – In our Montreal office, enjoy catered breakfast and lunch and a gym.
Stay Connected – Eligible positions receive a phone allowance to keep you plugged in.
Bring Your Best Friend – Our offices are pet-friendly!

Quadbridge is an equal opportunity employer, committed to diversity and inclusion in compliance with the Canadian Human Rights Act and Employment Equity Act. If you require accommodations under the applicable Canadian laws during the interview process, please inform us, and we will ensure your needs are met

Work Schedule:

Monday to Friday, 8:30 a.m. to 5 p.m. Full-time, permanent, Hybrid

Salary Range:

$75,000 to $85,000

Application Deadline: Applications reviewed on a rolling basis.

This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

The role serves as a senior escalation point for complex technical incidents across Microsoft cloud and hybrid environments. It involves leading technical problem solving, mentoring junior technicians, and managing the lifecycle of AI agents and automation solutions.

Requirements

Candidates must have at least 5 years of progressive experience in technical support or systems administration with advanced knowledge of Microsoft 365. Additionally, at least 1 year of hands-on experience in data and AI management or AI agent creation is required.

Skills

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Technical support
Root cause analysis
AI agent creation
Microsoft Defender
SharePoint
Exchange Online
Cloud operations
Identity management
Endpoint management
Automation
Power Platform
Azure AI services
Microsoft Purview

Benefits

RRSP program
Professional training and development
Health insurance
Dental insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Top-tier equipment
Social and team building events
Catered breakfast and lunch
Gym access
Phone allowance
Pet-friendly office

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Entra ID
Microsoft Intune
Windows Autopilot
Microsoft Defender
Microsoft Purview
Microsoft Copilot Studio
Azure AI services
Power Platform
Exchange Online
SharePoint Online
OneDrive
Conditional Access
Identity lifecycle
Endpoint management
Root cause analysis
AI agent creation
Automation
Hybrid cloud
Active Directory
DNS
Networking
PowerShell
ITIL
Incident management
Problem management
Change management
Managed Services
Technical support
Cloud operations

Report this job