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Added 8 mins ago
T
Workplace Technology - Technical Architect
TransLink
Vancouver, BC · Greater Vancouver, BC
- $109,920 to $164,880 CAD / year
- Full-time
…Privileged Access Workstation(PAW) standards, patch compliance reporting, automation and self-service enablement, and the platforms used to manage and deploy corporate and personally owned…
Added 9 mins ago
RL
Staff Accountant
Rider Levett Bucknall RLB
Oakville, ON
- Full-time
…processes. This position works collaboratively with the Office Administrator based in Canada to support daily accounting operations and ensure accurate and timely financial transactions.…
Added 9 mins ago
EG
Blue Box Operations Manager
Emterra Group
Oakville, ON
- Full-time
Reporting to the Vice President, the Blue Box Operations Manager is responsible for overseeing and continuously improving the operational performance of Ryse’s Blue Box value chain, from…
Added 41 mins ago
AR
Compliance Officer
Alberta Recycling Management Authority (ARMA)
AB · Edmonton, AB
- Full-time
…the review of an organization’s records and their submitted reporting. This position is responsible for verifying that registered organizations are meeting their reporting and payment…
Added 41 mins ago
TB
Operations Administrator - (TBS) Contract
The Beer Store
Bolton, ON
- Contract
We are currently searching for an Operations Administrator reporting to the Assistant Manager, Operations. This vacancy is a full-time, 12 month contract opportunity. The anticipated…
Added 45 mins ago
Purchasing/AP Administrator
Greenfield Global Inc.
Tiverton, ON
Greenfield is looking for a Purchasing/AP Administrator to join our growing team.
Added 45 mins ago
BF
Operations Administrator
Borealis Fuels & Logistics
Williams Lake, BC
- Full-time
Added 1 hour ago
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Analyst, Walmart Services: WMC Systems Administrator
Walmart
Mississauga, ON
- Full-time
Reporting to the Senior Manager, Operations, this role will serve as the primary point of contact for Salesforce and other internal business platforms. The System Administrator will manage…
Added 1 hour ago
MI
Finance Administrator
Maxan Interior Systems
Mississauga, ON
- Full-time
Maxan Interior Systems is looking for a highly organized, detail-oriented, and dependable Finance Administrator to join our team!
Added 2 hours ago
IS
Analyst, Client Experience - Calgary, Alberta
IX Solutions Ltd.
Remote, Canada
- $50,000 to $80,000 CAD / year
- Full-time
- Remote
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Added 2 hours ago
Operations Administrator - (TBS) Contract
Brewers Retail Inc
Bolton, ON
We are currently searching for an Operations Administrator reporting to the Assistant Manager, Operations. This vacancy is a full-time, 12 month contract opportunity. The anticipated…
Added 2 hours ago
Procurement Specialist
Aecon
Hamilton, ON
Reporting to the Senior Procurement Manager, the Procurement Specialist will support the full subcontract procurement lifecycle, from planning and RFQs through evaluation, award, SAP setup,…
Added 2 hours ago
S
Service Administrator
SCIEX
Vaughan, ON
- $50,000 to $61,000 CAD / year
- Full-time
The Service Administrator is highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required…
Added 2 hours ago
MI
Finance Administrator
Maxan Interior Systems
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
Maxan Interior Systems is looking for a highly organized, detail-oriented, and dependable Finance Administrator to join our team!
Added 2 hours ago
L
Senior Site Contracts Administrator
Lycopodium
Mississauga, ON
- Contract
Lycopodium is currently recruiting for a Senior Site Contracts Administrator to join our growing Canadian site projects team.
Added 2 hours ago
B
Account Administrator
BrokerLink
Aurora, ON · Barrie, ON · Guelph, ON · Ottawa, ON · Sudbury, ON · Woodbridge, ON
- Full-time
We’re looking for an Account Administrator to join our growing team!
Added 2 hours ago
TS
Office Administrator
The Salvation Army Canada and Bermuda Territory
Listowel, ON
- Full-time
The Office Administrator provides secretarial and administrative support to The Salvation Army Listowel Citadel and Community Services and assists individuals and families who are seeking…
Added 2 hours ago
IC
Licensing Support Coordinator
Insurance Council of BC
Vancouver, BC
- Full-time
In collaboration with the Data Quality Administrator, support data quality and records management activities by identifying, investigating, validating, and, where appropriate, resolving…
Added 2 hours ago
IT Administrator, FST
Domtar Products
Dolbeau-Mistassini, QC
The location in Dolbeau-Mistassini, Quebec, Canada, is seeking talent to fill the position of IT Administrator, FST. This job is full-time permanent.
Added 2 hours ago
B
PURCH - Procurement Administrator, Parts & Materials
Boardwalk
Calgary, AB
- Full-time
The Procurement Administrator, Parts & Materials plays a key role in ensuring our communities are well-maintained by sourcing quality materials, building strong supplier partnerships, and…
Added 2 hours ago
DC
Application Developer
Dasro Consulting Inc.
Calgary, AB
- Contract
The Power Platform Administrator & Governance Lead is responsible for the administration, security, operational management, and governance of Microsoft Power Platform (including Power Apps,…
Added 3 hours ago
Administrator, Proposals
Backwoods Energy Services
Edmonton, AB
In a highly deadline-driven environment, the Administrator provides critical administrative and coordination support for proposals, Company operations, projects, and related business…
Added 3 hours ago
B&
Job Clock & Timesheet Administrator (Nuclear)
Black & McDonald Limited
Pickering, ON
- Full-time
The Job Clock and Timesheet Administrator is located in Pickering, with presence at both office and site. The Job Clock and Timesheet Administrator supports our Darlington site operations;…
Added 3 hours ago
B&
Fleet Administrator - Co op -Winter 2027
Black & McDonald Limited
Markham, ON
- Contract
The Fleet Intern role is based in Markham/Thornhill, ON, reporting directly to the Director of Fleet.
Added 3 hours ago
PG
Benefits Analyst
Penmore Group of Companies
Vaughan, ON
- Full-time
The Implementation Specialist, TPA Services is a hybrid role that combines third-party administrator (TPA) implementation management with ongoing group benefits client service and Benefits…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 19, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and expansion, while owning case management and Salesforce/customer success platform workflows. Maintain accurate reporting and governance, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, plus 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce and customer success platform experience, strong process and analytical skills, advanced Excel ability, and effective cross-functional communication; Salesforce Administrator certification is a plus.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation And Training

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Scheme

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Process Engineering
Workflow Automation
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Co-Terming
Uplifts
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Financial Automation
Accounts Receivable
Accounts Payable
Advanced Excel
Business Intelligence

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