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Added 10 mins ago
P&
Business Analyst
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
We are seeking a Business Analyst to join our corporate team. This role is responsible for working with subject matter experts to illicit and document requirements aimed at improving…
Added 10 mins ago
AB
Merchandising Manager
Alberta Boot Company Outfitters
Canada
- Full-time
…and serving customers nationally. As we grow our ecommerce business, strengthen our retail presence, and expand into new markets, we're building the team that will support the next stage of…
Added 10 mins ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Develop financial models to support annual budget process, periodic forecasting process and strategic business decisions by senior management, and use analytics to identify trends and…
Added 10 mins ago
AS
System Analyst
Alliance Search Partners
Toronto, ON
- Full-time
BUSINESS SYSTEMS ANALYST - DATA MODERNIZATION
Added 10 mins ago
BO
Analyst, Loans Modelling & Administration
Building Ontario Fund
Toronto, ON
- Full-time
Building Ontario Fund (BOF) is seeking an indefinite full-time Analyst, Loans Modelling & Administration. (This job posting represents an existing vacancy.)
Added 10 mins ago
A
EPMO Coordinator
Akkodis
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Contract
This opportunity is ideal for a Project Control Officer (PCO), PMO Coordinator, PMO Analyst, Portfolio Coordinator, or Senior Project Coordinator who enjoys working in a structured project…
Added 10 mins ago
S&
Financial Analyst
Stevenson & White
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
We are recruiting a bilingual, analytical, system-savvy Financial Analyst to join our client on a full-time, permanent basis. This organization is a well-funded Non-profit and they have…
Added 10 mins ago
C
Intermediate Business Analyst
COFOMO
Quebec, QC
- Full-time
Analyze the business context and evaluate the impacts, risks and benefits of projects on the organization's processes.
Added 10 mins ago
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Data Steward (BAC42D7)
Referment
Montreal, QC
- Full-time
This could suit a data steward, data governance analyst, business analyst or data-quality specialist from a bank, asset manager or market-data provider who wants to work closer to AI-driven…
Added 10 mins ago
A
Senior Business Analyst (2)
Aplin
AB · Edmonton, AB
- Contract
Our Client is seeking a Senior Business Analyst to support a major Enterprise Resource Planning (ERP) / Enterprise Asset Management (EAM) replacement program. This is a contract role based…
Added 10 mins ago
Senior Business Analyst
Mariner
Halifax, NS
We are seeking an experienced Senior Business Analyst to support enterprise technology and business transformation initiatives for a client in Halifax, NS.
Added 10 mins ago
C
Application Development Lead, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 10 mins ago
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Applications Development Tech Lead Analyst - VP
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 10 mins ago
C
Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
As a Senior Financial Analyst on Corporate FP&A, you will own key parts of Clio’s company-wide planning and reporting cycle, from the annual budget and monthly reforecast, to Board and…
Added 25 mins ago
NV
Intermediate Business Analyst (ID#5591)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking an Intermediate Business Analyst to support business management, governance, process improvement, reporting, analytics, and…
Added 25 mins ago
T
Data Analyst - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $8,236 to $9,896 CAD / month
- Temporary
Performs data analysis of Enterprise data and provides expertise and advice to business and BTS stakeholders on the application of Data Management practices and principles. Supports the…
Added 25 mins ago
EB
Senior Financial Analyst, Financial Data & Systems
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 25 mins ago
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Financial Analyst
Fittes
Toronto, ON
- Full-time
Have 3+ years as a Financial Analyst or in a similar role (Finance Associate, Trade Analyst), with a bachelor’s degree in Accounting, Finance or Business / Commerce
Added 39 mins ago
GT
Senior Business Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $72 CAD / hour
- Contract
You'll be joining the Global Derivatives Technology (Capital Markets Technology) team. As a Business Systems Analyst, you'll play a pivotal role in designing and delivering technology…
Added 39 mins ago
EB
Senior Financial Analyst, Financial Data & Systems
EQ Bank
Toronto, ON
- Full-time
…growing financial institutions in Canada. The Senior Financial Analyst will use his or her data analytics skill to maintain key financial databases and models to develop scheduled and ad…
Added 40 mins ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Onsite Flexibility: Hybrid - 2–3 days per week; in-office Wednesdays, Thursdays, and the 4th Friday of every month (subject to change according to business needs)
Added 40 mins ago
IG
Data Analyst
Insight Global
Vancouver, BC
- $38 to $42 CAD / hour
- Contract
· 2+ years of experience as a Data Analyst, Digital Analyst, or similar analytics-focused role.
Added 40 mins ago
W
Programmer Analyst II
Workiy
NB · Fredericton North, New Brunswick
- Contract
We are seeking an experienced Programmer Analyst II to support a technical team responsible for maintaining, enhancing, and developing healthcare applications. The role involves a…
Added 55 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
Added 1 hour ago
GT
Senior Business Analyst – Personal Banking / Regulatory
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $80 CAD / hour
- Contract
Our client is seeking an experienced Senior Business Analyst to support a regulatory and technology transformation initiative within Personal Banking. The successful candidate will combine…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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