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Added 8 mins ago
GT
Senior Business Analyst – Personal Banking / Regulatory
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $80 CAD / hour
- Contract
Our client is seeking an experienced Senior Business Analyst to support a regulatory and technology transformation initiative within Personal Banking. The successful candidate will combine…
Added 8 mins ago
B
Senior Financial Analyst (FA III)
BGIS
Markham, ON
- Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 8 mins ago
BC
Sr. Asset Management Cost Analyst
British Columbia Rapid Transit Company
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
The Senior Asset Management Cost Analyst supports the Asset Management Office and office of VP Maintenance and Engineering at BCRTC in optimizing the asset lifecycle costs by translating…
Added 8 mins ago
P
Fraud Prevention Analyst
Punt
Vancouver, BC
- Full-time
Punt is entering an exciting new phase of growth, with new products and verticals launching alongside our existing business. With that growth comes new revenue streams, new fund flows, new…
Added 8 mins ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
Agilus by Synergie is recruiting for a Data Analyst III in the Oil and Gas Sector in Calgary, Alberta.
Added 8 mins ago
Finance and Budget Analyst B054-26
Legal Aid BC
Vancouver, BC
…objectives. This position utilizes modern financial and analytics systems to generate accurate, timely reports, perform complex account reconciliations, and identify financial trends and…
Added 8 mins ago
UO
Programmer Analyst I
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
The Programmer Analyst I supports the Learning Technology Hub with the design, development, and support of learning technology solutions for campus-wide teaching & learning activities. The…
Added 24 mins ago
C
Analyst, Trade Control
CIBC
Toronto, ON
- Full-time
As an Analyst, Trade Control, you'll play a key role in supporting global trading activities within Capital Markets. You'll ensure that all transactions initiated by the Front Office are…
Added 24 mins ago
C
Sr. AML Analyst, Sanctions - 6 Month Contract
CIBC
Toronto, ON
- Full-time
…compliance with applicable regulatory requirements. As the Sr. Analyst, AML you’ll be responsible for liaising with businesses across the enterprise and accessing various internal systems,…
Added 24 mins ago
Senior Financial Systems Analyst, Governance
Trans Mountain
Calgary, AB
Trans Mountain is seeking Senior Financial Systems Analyst to join our team. As the Senior Financial Systems Analyst, Governance you will lead master data, vendor maintenance, and financial…
Added 38 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 38 mins ago
AS
IT Procurement Project Manager
Alquemy Search & Consulting
Calgary, AB
- Contract
IT Procurement Project Manager/Business Analyst
Added 39 mins ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for analyzing, designing, developing and managing all aspects of development and programming to…
Added 39 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…creating and updating master data records in the appropriate systems in compliance with business policies, documented procedures and data quality…
Added 39 mins ago
HB
Senior Risk Analyst
Hana Bank Canada
Toronto, ON · North York, ON
- Full-time
We are currently searching for the Senior Risk Analyst to join our Risk Management Department. The Senior Risk Analyst primarily supports the Operational Risk Management and Resilience…
Added 39 mins ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
…modern engineering practices can improve developer productivity, analyst experience, decision support, and operational excellence. This is a critical leadership role for an organization…
Added 39 mins ago
KS
Business Systems Analyst
Kumaran Systems
Toronto, ON
- Full-time
8+ years of experience as a Business/System Analyst
Added 39 mins ago
KS
BSA
Kumaran Systems
Toronto, ON
- Full-time
BA will be working alongside a couple of Business analysts in order to deliver
Added 39 mins ago
Cost Recovery Analyst
Government of Alberta
AB
Reporting to the Forestry Business Support Manager, the Cost Recovery Analyst provides specialized financial and cost recovery expertise for wildfire-related expenditures. You will…
Added 39 mins ago
FB
Business Analyst
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
Join Fairstone as a Business Analyst and be part of our talented and growing team!
Added 53 mins ago
SH
Technical Support Coordinator – 2-Month Fixed-Term (Markham, On-Site)
Sentrex Health Solutions
Markham, ON
- Full-time
Work Hours: Monday to Friday - standard business hours
Added 53 mins ago
HH
Business Systems Analyst
Halton Healthcare
Oakville, ON
- Full-time
The Business Systems Analyst will work closely with the Human Resources. Central Staffing, and Payroll teams at Halton Healthcare to support their operations and provide day-to-day support…
Added 1 hour ago
P&
Analyste en opérabilité / Operability Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
…next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and…
Added 1 hour ago
Pricing Analyst (Procurement & Supply Chain)
Source Atlantic Ltd.
Rocky View No 44, AB · Saint John, NB · Dartmouth, NS · Rocky View County, AB
Reporting to the Director, Product & Margin, the Pricing Analyst is responsible for providing the analysis, modelling and insights that support pricing and margin decisions across the…
Added 1 hour ago
A
Consultant(e) en intégration (Bilingue) - Integration Consultant (Bilingual)
ADP
Toronto, ON · Montreal, QC · Etobicoke, Ontario
- Full-time

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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