Find work in Canada.

504,070 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
AI
Senior Managed File Transfer Engineer (Messageway, Seeburger, SFTP, FTPS, Automation, Linux/Windows)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Added 7 mins ago
KG
Bilingual IVR Automation Test Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Role : Bilingual IVR Automation Test Engineer – Cyara Velocity / Genesys Cloud CX
Added 7 mins ago
AI
Flight Ops Quality Assurance Specialist
Air Inuit
Montreal, QC
- Internship
Experience as a Pilot, Aircraft Maintenance Engineer, Mechanical Engineer or Flight Attendant is considered an asset.
Added 7 mins ago
AI
Engineer – Senior Base – No fixed Base (#1027)
Air Inuit
Quebec, QC
- Internship
Hold a valid M1 & M2 Aircraft Maintenance Engineer license, with a minimum 5 years experience. Preference will be given to candidates holding the following endorsements:…
Added 7 mins ago
B
Power Engineer - 5th Class
BGIS
High Level, AB
- Full-time
The Power Engineer – 5 th Class is a mid entry level position, responsible for assisting other technicians, performing maintenance and repair, routine services on non-technical facility…
Added 7 mins ago
JA
Aircraft Maintenance Engineer
JMC Aviation
Kelowna, BC
- Contract
Added 7 mins ago
MT
Inside Sales Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $70,000 to $75,000 CAD / year
- Full-time
Modern Technical Staffing is recruiting for an Inside Sales Engineer on behalf of a well-established industrial solutions organization in Concord. This is an inside technical sales and…
Added 7 mins ago
IO
Senior Instrumentation & Controls Engineer
Imperial Oil
Edmonton, AB
- Full-time
We are seeking an experienced Senior Instrumentation & Controls (I&C) Engineer to join our Engineering team. The successful candidate will bring extensive experience in process control…
Added 7 mins ago
IO
Industrial Control Systems Engineer - Advanced
Imperial Oil
Nanticoke, ON
- Full-time
Imperial is looking for an experienced Systems Engineer to join our team in Nanticoke. Responsible for implementing and maintaining the hardware and software platform for both basic and…
Added 7 mins ago
CC
Chair, Engineering & Technology
Conestoga College
Kitchener, ON
- Full-time
Must be a licensed Professional Engineer (P.Eng.) within Canada
Added 7 mins ago
IO
Inspection Specialist
Imperial Oil
Nanticoke, ON
- Full-time
Imperial is looking for an experienced Systems Engineer to join our team in Nanticoke. Responsible for implementing and maintaining the hardware and software platform for both basic and…
Added 7 mins ago
A
Ingénieur de plateforme Databricks / Databricks platform engineer (Montréal)
Avanquest
Montreal, QC
- Full-time
Added 7 mins ago
I
DevOps Engineer
INVOKE
Montreal, QC
- Full-time
We're looking for a DevOps engineer to help run and improve our setup on AWS. You'll work side by side with our developers to get code out smoothly, keep things running, and jump in when…
Added 7 mins ago
SE
Magnet Engineer
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Stellarex Energy is seeking an experienced, highly technical Magnet Engineer to drive the design, fabrication, testing, and integration of high-field superconducting magnetic coil systems…
Added 7 mins ago
AW
Civil Engineer
Agilus Work Solutions
Mississauga, ON
- Full-time
Agilus by Synergie is recruiting for a Civil Engineer in the Engineering consulting industry in Mississauga, Ontario.
Added 7 mins ago
PE
Intermediate Geotechnical Engineer
PRI Engineering
Calgary, AB
- Full-time
PRI is looking for an Intermediate Geotechnical Engineer to join our growing Calgary, AB. This is a hands-on role for someone building toward full project ownership: you will take on your…
Added 7 mins ago
P
Intermediate Geotechnical Engineer
Proven
Calgary, AB
- Full-time
PRI is looking for an Intermediate Geotechnical Engineer to join our growing Calgary, AB. This is a hands-on role for someone building toward full project ownership: you will take on your…
Added 7 mins ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
Industry-recognized certifications in cloud analytics or applied analytics are an asset (e.g., Databricks Data Engineer, Microsoft Azure Data Engineer, Certified Analytics Professional)
Added 7 mins ago
C
Project Manager (Design & Construction)
Corix
Vancouver, BC
- Other
Registered as a Professional Engineer (P.Eng.) or eligible to join a professional organization (e.g., EGBC).
Added 7 mins ago
DC
Automation Engineer
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
The Automation Engineer is responsible for responsible for commissioning complex machines through the full production cycle including upgrades and servicing.
Added 7 mins ago
QP
Building Operator, Level 2
QuadReal Property Group
Calgary, AB
- Full-time
Valid 4th Class Power Engineer Certificate / Building Operator Certificate in good standing with ABSA
Added 7 mins ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
A Clear Communicator: You can explain a billing trade-off to an executive, a support agent and an engineer, and each of them gets it.
Added 7 mins ago
Senior Software Engineer, Frontend
OpenTable
Toronto, ON
This Senior Software Engineer will join the Premium Marketing Frontend team at OpenTable and be responsible for sound technical execution through hands-on development, automated testing,…
Added 7 mins ago
A
Senior Bridges Engineer
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Bridges and Structures Team Lead, the Senior Engineer will be responsible for carrying out engineering activities related to road and railway bridges and structures,…
Added 7 mins ago
A
Senior Project Manager (Environment)
AtkinsRéalis
Toronto, ON
- Full-time
…committed to leading our clients across our various end markets to engineer a better future for our planet and its…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

Report this job