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Added 5 mins ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
As Senior Data Engineer / Data Scientist, you will design, build, and operate the group's data ecosystem: integrating data from our core business systems, developing robust pipelines,…
Added 5 mins ago
L
Senior Field Engineer (FIFO)
Lycopodium
Prince George, BC
- Temporary
Lycopodium is currently recruiting for a Senior Field Engineer (FIFO) to join our growing Canadian site projects group.
Added 5 mins ago
C
Infrastructure Engineer
CarbonForge
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Role Description The Infrastructure Engineer role at CarbonForge is a full-time, on-site position based in the Greater Montreal Metropolitan Area. In this role, the engineer will design,…
Added 5 mins ago
PX
Concrete Supervisory Engineer (P.Eng.)
Project XIII Inc
Brampton, ON
- $75,000 to $85,000 CAD / year
- Full-time
…current vacancy, and they’re hiring a Concrete Supervisory Engineer to lead their construction materials QA/QC…
Added 5 mins ago
PX
Geotechnical Engineer – Supervisory (P.Eng.)
Project XIII Inc
Brampton, ON
- $110,000 to $120,000 CAD / year
- Full-time
…current vacancy, and they’re hiring a Supervisory Geotechnical Engineer to lead their geotechnical team and help grow the…
Added 5 mins ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
We’re looking for our next Senior Software Engineer. Could It Be You?
Added 20 mins ago
SI
Intermediate Bridge Engineer
SYSTRA International Bridge Technologies
Laval, QC
- Full-time
As an Intermediate Bridge Engineer at SYSTRA IBT, you will have the chance to perform structural analysis and engineering calculations while contributing to the preparation and review of…
Added 20 mins ago
TA
Agentic AI Architect
Tiger Analytics
Canada
- Full-time
Education: Bachelor's or Master's degree in Computer Science, Data Science, or a related technical field (or equivalent practical experience)
Added 20 mins ago
S
Senior Environmental Engineer or Geoscientist
Stantec
ON · Stoney Creek, ON
- Full-time
As a Senior Environmental Engineer or Geoscientist, you will work with our Environmental Site Investigation and Remediation practice in our London, Waterloo, Markham, Mississauga, Hamilton,…
Added 20 mins ago
Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Staff Engineer plays a key role within the Infrastructure Solutions team, defining infrastructure strategies and roadmaps with a strong emphasis on network engineering initiatives. This…
Added 35 mins ago
IC
Network Security Engineer
Infotek Consulting Inc.
Toronto, ON
- $85 to $96 CAD / hour
- Contract
Relevant degree in Computer Science or a related field.
Added 35 mins ago
MC
Senior Quality Assurance Analyst
Manpower Canada
Penetanguishene, ON
- $75,000 to $85,000 CAD / year
- Full-time
University degree in Engineering, Quality, Manufacturing, or a related field.
Added 35 mins ago
T
Senior Consultant, ML/AI Engineer, Data & AI
Toast
Vancouver, BC
- $77,000 to $102,000 USD / year
- Full-time
…professionals across the country, for a Senior Consultant, ML/AI Engineer to join its Data & AI practice in Vancouver. The firm helps some of Canada’s largest organizations solve complex…
Added 35 mins ago
BE
Transformer Engineer
Beaver Electrical Machinery Ltd.
Burnaby, BC
- Full-time
High Voltage (HV) Transformer Design, Redesign & Repair Engineer (Dry-Type & Oil-Filled)
Added 35 mins ago
L
Forward Deployed Engineer
LinkedAi
Winnipeg, MB
- Full-time
Role Description The Forward Deployed Engineer is a full-time, hybrid role based in Winnipeg, MB, with flexibility for partial work from home. In this position, you will work directly with…
Added 35 mins ago
Audio Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC · Victoria, BC
As an Audio Software Engineer, you will develop and support the core technology that brings our audio experiences to life. You will collaborate closely with Audio Artists, Designers, and…
Added 35 mins ago
PC
Intermediate Geotechnical Engineer
PRI Consultants
Calgary, AB
- Full-time
Prepare reports, designs, and field review documentation for review and sealing by a senior engineer.
Added 35 mins ago
Environmental Engineer or Scientist
GHD Group Pty Ltd
Edmonton, AB
We are currently seeking an Intermediate Environmental Engineer/Scientist to join our team in our Edmonton, Calgary, or Vancouver office.
Added 35 mins ago
RM
Technical Analyst Capital Condition Assessment & Rehabilitation Wastewater
Regional Municipality of Peel
Brampton, ON
- Other
Provide field support for Project Managers, Condition Assessment as well as specialized technical review of RFP and RFT, drawing reviews for third-party designs and other miscellaneous…
Added 50 mins ago
M
Junior Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for a Junior Test Engineer to join our satellite systems team at our Montreal office.
Added 50 mins ago
M
Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for a Power Test Engineer to join our satellite systems team at our Montreal office.
Added 50 mins ago
M
Intermediate Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for a Power Test Engineer to join our satellite systems team at our Montreal office.
Added 50 mins ago
AP
Process and Continuous Improvement Engineer
Atlantic Packaging Products Ltd.
Toronto, ON
- Full-time
Bachelor’s degree in mechanical Engineer, Industrial Engineering, or a related field
Added 50 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS…
Added 50 mins ago
Senior Network Development Engineer
NetBrain
Toronto, ON
We are looking for a Senior Network Development Engineer to own the engineering behind the correctness, coverage, and reliability of these resources. This role will design and build the…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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