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Added 10 mins ago
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Project Field Coordinator, Mine
Nutrien
Vanscoy, SK
- Full-time
Reporting to the Mine Maintenance Engineering & Capital Projects Senior Supervisor, the Project Field Coordinator is responsible for the coordination and safe execution of field…
Added 10 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 11 mins ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
…Scarborough Subway Extension will bring the TTC’s Line 2 subway service nearly eight kilometers farther into Scarborough. It will extend from Kennedy Station to Sheppard Avenue and McCowan…
Added 11 mins ago
MT
SoC Design Engineer
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
- Full-time
Join the Design Engineering team as Principal Engineer-Design supporting semiconductor architecture, RTL and circuit design, integration, verification, performance, power, area,…
Added 26 mins ago
TT
Project Engineer (Laval)
trane technologies
Laval, QC · Longueuil, QC
- Full-time
Trane in Laval is hiring for a Controls Project Engineer to join our team. In this role, you will be responsible for hardware and software design activities for building automation systems.…
Added 26 mins ago
D
Automation Engineer
Danaher
Burnaby, BC
- Full-time
The Automation Engineer is responsible for responsible for commissioning complex machines through the full production cycle including upgrades and servicing.
Added 40 mins ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
…products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and…
Added 40 mins ago
Software Engineer
Questrade Financial Group
Calgary, AB
We’re looking for our next Software Engineer. Could It Be You?
Added 1 hour ago
DC
Coordinator, Construction Services (Electrical)
Defence Construction Canada
Happy Valley-Goose Bay, NL
- Full-time
Are you an electrical engineer? Join our team in Goose Bay and contribute to the delivery of essential infrastructure projects!
Added 1 hour ago
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Automation Engineer
Cytiva
Burnaby, BC
- Full-time
The Automation Engineer is responsible for responsible for commissioning complex machines through the full production cycle including upgrades and servicing.
Added 1 hour ago
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Reclamation Manager - Central Canada
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
Act as Responsible Tailings Facility Engineer/Person (RTFE / RTFP);
Added 2 hours ago
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Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
The Field Service Engineer 1 provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.
Added 2 hours ago
KS
Engineering Manager - Industrial Automation & Power Systems
Kinetic Search Group
Vancouver, BC · Greater Vancouver Metropolitan Area
- $170,000 to $190,000 CAD / year
- Full-time
Collaborate with project management, manufacturing, procurement, field service, and commercial teams to ensure successful project delivery.
Added 2 hours ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
Trane in Laval is hiring for a Controls Project Engineer to join our team. In this role, you will be responsible for hardware and software design activities for building automation systems.…
Added 2 hours ago
BG
Engineering Team Lead - Tillage
Brandt Group of Companies
Zehner
- Full-time
…Collaboration with customer support to provide technical assistance for field issues is essential, as is working with business development leads to identify areas for improvement in cost,…
Added 2 hours ago
Senior Maintenance & Reliability Engineer
Steel Reef Infrastructure Corporation
Calgary, AB
Steel Reef is seeking a Senior Maintenance & Reliability Engineer for its Calgary office. This role supports the safe, reliable, and cost-effective operation of Steel Reef's equipment, with…
Added 3 hours ago
GC
Reclamation Manager
Glencore Canada
Toronto, ON
- $139,000 to $187,000 CAD / year
- Full-time
Act as Responsible Tailings Facility Engineer/Person (RTFE / RTFP);
Added 4 hours ago
O|
Aircraft Maintenance Engineer
ONresources | RichessesON
Sault Ste. Marie, ON
- $57.77 to $61.9 CAD / hour
- Full-time
The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.
Added 4 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 4 hours ago
M
Senior Full Stack Developer (Java/React)
Miratech
Toronto, ON
- Full-time
This role suits a strong hands-on engineer who is equally comfortable on the front end and the back end, and who can take part in solution design as well as delivery. You will translate…
Added 4 hours ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
As Senior Data Engineer / Data Scientist, you will design, build, and operate the group's data ecosystem: integrating data from our core business systems, developing robust pipelines,…
Added 4 hours ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
The Senior Software Engineer leads the technical design and delivery of complex, high-performance features across Questrade's products, spanning front-end applications (React Native,…
Added 5 hours ago
BE
Transformer Engineer
Beaver Electrical Machinery Ltd.
Burnaby, BC
- Full-time
Draft detailed, actionable Repair, Rewind, and Modification Scopes of Work (SOW) to instruct workshop craftspeople and field service teams.
Added 5 hours ago
Environmental Engineer or Scientist
GHD Group Pty Ltd
Edmonton, AB
We are currently seeking an Intermediate Environmental Engineer/Scientist to join our team in our Edmonton, Calgary, or Vancouver office.
Added 5 hours ago
RM
Technical Analyst Capital Condition Assessment & Rehabilitation Wastewater
Regional Municipality of Peel
Brampton, ON
- Other
Who we are: Peel is known as a leading water and wastewater service provider. We deliver exceptional service to our customers by ensuring the community is provided with a safe and…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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