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Added 16 mins ago
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Business Technology Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 16 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Analyzes data and information to provide program insights and recommendations.
Added 16 mins ago
A
Category Analyst - CPG Grocery
Acosta
Mississauga, ON
- Full-time
This role transforms category, shopper, retailer, and market data into clear insights and actionable recommendations that drive business decisions.
Added 31 mins ago
BG
Financial Analyst
Brandt Group of Companies
Calgary, AB
- Full-time
The Financial Analyst is responsible for supporting business decision-making through financial planning, analysis, and reporting. This role prepares forecasts, analyzes variances, develops…
Added 31 mins ago
FH
Controller/Business Analyst
Fuze HR Solutions
Montreal, QC
- Full-time
…providing the executive leadership team with timely financial insights to support decision-making. This role has been created to increase efficiency and support growth initiatives. This…
Added 31 mins ago
SL
Student, Quality Engineering Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…AI agents analyze quality data, assist with defect and risk insights, or help automate multi-step Quality Engineering…
Added 31 mins ago
US Corporates - Credit Analyst, Director, Utilities - Toronto
Fitch Group
Toronto, ON
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly…
Added 31 mins ago
Sr. Analyst, Canada Commercial
Suntory Global Spirits
ON · Toronton, ON
Strong analytical and problem-solving skills, with the ability to identify trends, gaps and opportunities and translate data into concise business insights.
Added 31 mins ago
GIS Analyst
Urban Systems
Kamloops, BC
Our GIS team is looking to add a capable, hardworking GIS Analyst to our Kamloops office. Are you keen to benefit from the support of industry professionals while working on exciting and…
Added 46 mins ago
KB
Maintenance Data Anaylst
Kenn Borek Air
Calgary, AB
- Full-time
Reporting to the Director of Maintenance, the Maintenance Data Analyst will provide organizational support for both the KBA maintenance group and the KBA finance group primarily through an…
Added 1 hour ago
AB
Merchandising Manager
Alberta Boot Company Outfitters
Canada
- Full-time
Open-to-buy and business insights. Own and report weekly OTB, flag over- and under-bought positions, and recommend buying adjustments. Deliver weekly and monthly sales, margin,…
Added 1 hour ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Build financial models and dashboards, in partnership with IT Business Analyst, to provide timely and accurate data that drives business decision making.
Added 1 hour ago
BO
Analyst, Loans Modelling & Administration
Building Ontario Fund
Toronto, ON
- Full-time
Building Ontario Fund (BOF) is seeking an indefinite full-time Analyst, Loans Modelling & Administration. (This job posting represents an existing vacancy.)
Added 1 hour ago
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Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
We are looking for an experienced and results-driven Senior Financial Analyst who takes numbers seriously, thrives in a rapid-growth, high-velocity environment, and lives and breathes our…
Added 1 hour ago
T
Data Analyst - FTT
TransLink
Vancouver, BC · Greater Vancouver, BC
- $8,236 to $9,896 CAD / month
- Temporary
Our team is growing, and we are looking for a curious, analytical Data Analyst to help us better understand and improve the performance of our Real-Time Transit Information System (RTIS).…
Added 1 hour ago
IG
Data Analyst
Insight Global
Vancouver, BC
- $38 to $42 CAD / hour
- Contract
· 2+ years of experience as a Data Analyst, Digital Analyst, or similar analytics-focused role.
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 2 hours ago
SJ
Senior Analyst, Supply and Demand Planning
SC Johnson
Brantford, ON
- Full-time
As the Senior Analyst, Supply and Demand Planning, your primary responsibility is to own the relationship and input from sales. In this role you will ensure a forecast for a subset of the…
Added 2 hours ago
BC
Sr. Asset Management Cost Analyst
British Columbia Rapid Transit Company
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
The Senior Asset Management Cost Analyst supports the Asset Management Office and office of VP Maintenance and Engineering at BCRTC in optimizing the asset lifecycle costs by translating…
Added 2 hours ago
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Fraud Prevention Analyst
Punt
Vancouver, BC
- Full-time
We are seeking a detail-oriented Fraud Prevention Analyst to join our Risk team, based on-site at our Vancouver head office. This role is critical to protecting our online platform from…
Added 2 hours ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
Agilus by Synergie is recruiting for a Data Analyst III in the Oil and Gas Sector in Calgary, Alberta.
Added 2 hours ago
Finance and Budget Analyst B054-26
Legal Aid BC
Vancouver, BC
…identify financial trends and risks. Provide clear, actionable insights and guidance to managers on financial matters, while ensuring compliance with accounting standards, policies, and…
Added 2 hours ago
Senior Financial Systems Analyst, Governance
Trans Mountain
Calgary, AB
Trans Mountain is seeking Senior Financial Systems Analyst to join our team. As the Senior Financial Systems Analyst, Governance you will lead master data, vendor maintenance, and financial…
Added 2 hours ago
II
Market Research Analyst, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
…organizations solve complex business challenges through data-driven insights and evidence-based decision-making. We're proud to have been named one of Forbes' America's Best Employers for…
Added 2 hours ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
…that powers how a world-leading credit ratings agency delivers insights. In this highly visible role, you will combine hands-on engineering leadership with a passion for innovation,…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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