Find work in Canada.

505,188 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 16 mins ago
Unified Customer Experience - Consultant - Senior Full Stack Engineer
Questrade Financial Group
Calgary, AB
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign…
Added 31 mins ago
Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 46 mins ago
KS
Java - Lead Developer
Kumaran Systems
Toronto, ON
- Full-time
…automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but…
Added 46 mins ago
Development Manager
DSV
Milton, ON
…use their engineering, communication and analytical skills to lead the development of innovative, effective and compelling supply chain solutions that differentiate DSV’s supply chain…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 1 hour ago
CC
Chair, Engineering & Technology
Conestoga College
Kitchener, ON
- Full-time
Lead financial planning for grant-funded initiatives involving programs in the portfolio
Added 1 hour ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
Lead advanced analytical problem-solving, using Python, SQL, and Databricks to transform operational, financial, and market data into decision-ready insights. Design and interpret complex…
Added 1 hour ago
Principal Product Manager - Billing & Platform
Constant Contact
ON
Lead the Move to Stripe: Own our migration from an in-house billing system to Stripe Billing, including phasing, success metrics, testing, cutover and sign-off. Deliver a seamless…
Added 1 hour ago
A
Senior Bridges Engineer
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Reporting to the Bridges and Structures Team Lead, the Senior Engineer will be responsible for carrying out engineering activities related to road and railway bridges and structures,…
Added 1 hour ago
A
Senior Project Manager (Environment)
AtkinsRéalis
Toronto, ON
- Full-time
We are seeking an experienced Senior Project Manager (Environment) who can lead complex infrastructure projects from a project management and environmental perspective. In addition to…
Added 1 hour ago
A
Senior Bridges Engineer (Roads& Rails)
AtkinsRéalis
Montreal, QC
- Full-time
…engineering projects in the road and railway sectors. As a Senior Engineer, you will play a key role in the planning, design, inspection, assessment, and management of bridge and structural…
Added 1 hour ago
A
Product Designer
Achievers
Toronto, ON
- Full-time
Work in a true product triad with a Product Manager and a Lead Engineer, sharing direction and delivery rather than handing off specs.
Added 1 hour ago
BC
Lead Electrical Engineer
Bantrel Co.
AB · Edmonton, AB
- Full-time
We are currently seeking a qualified Lead Electrical Engineer to join our Energy team, based out of Edmonton, AB.
Added 1 hour ago
MM
Senior Software Development Engineer
Mitchell Martin Inc.
Mississauga, ON
- $68 to $78 CAD / hour
- Other
Senior Software Development Engineer - Hybrid - Contract -$68.00-$78.00 Per Hr
Added 1 hour ago
FR
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Ratings
Toronto, ON
- $180,000 to $220,000 CAD / year
- Full-time
Lead Software Engineer, Full-Stack Applications – AI Fluent
Added 2 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 2 hours ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
Lead hands-on testing activities, including test creation and process support, to deliver high-quality solutions through automation and enhancement of testing frameworks.
Added 3 hours ago
P&C Engineer
Hubbell Incorporated
Edmonton, AB
Defined Contribution Pension Plan to help you build financial security for the future.
Added 3 hours ago
S
Sales Engineer - Toronto (Canada)
SPHERE
Toronto, ON
- Full-time
We are expanding our Sales Engineering teams to accelerate growth within our global financial services, healthcare, and enterprise customer base.
Added 3 hours ago
C
Lead Middleware Platform Engineer (contract)
Capgemini
Montreal, QC
- Contract
We are looking for a Lead Middleware Platform Engineer to lead the design, implementation, automation, and operationalization of a next-generation data and RDF platform for a global…
Added 3 hours ago
M
Senior Advisor Analytics
Manpower
Calgary, AB
- Contract
Lead advanced analytical problem-solving, using Python, SQL, and Databricks to transform operational, financial, and market data into decision-ready insights.
Added 3 hours ago
B
Lead Cloud Software Developer - (AWS / AI / Real Time Payment Systems)
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking an experienced Lead Cloud Software Developer to design, build, and support secure, scalable, highly available, and resilient real-time payment systems. The ideal candidate…
Added 4 hours ago
Nuclear Quality Assurance Engineer
Celeros Flow Technology
QC · Burlington, QC
The Nuclear Quality Assurance Engineer for ASME /NQA-1/N285/ N299 /ISO Quality Programs reports to the site Quality Assurance Manager. This candidate will be a technical expert within the…
Added 4 hours ago
A
Project Lead - DNNP
AtkinsRéalis
Oshawa, ON
- Full-time
…the end of this decade. We are looking for a talented Project Lead with extensive new build and project management experience to join our growing team and to be part of this exciting…
Added 4 hours ago
B
Sr. Angular Front End Engineer - Azure DevOps/Banking
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Sr. Angular Front End Engineer- Azure DevOps/Banking to lead DevOps engineering across Azure DevOps and GitHub…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

Report this job