Find work in Canada.

506,155 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Human Resources Administrator
Rise Air
Saskatoon, SK
Join our HR team in Saskatoon as a Human Resources Administrator and help shape the employee experience from hire to retire. Reporting to the Director, Human Resources, you will support a…
Added 12 mins ago
TC
Enterprise Software Administrator, PFT
The Corporation of UCLG
Brockville, ON
- Full-time
Reporting directly to the Network Services Supervisor the Enterprise Software Administrator (ESA) provides a planned, consistent and collaborative approach to enable enterprise applications…
Added 27 mins ago
TC
Project/Operations Administrator
TSR Consulting
Mississauga, ON
- Full-time
TSR Consulting is currently seeking a highly motivated Project/Operations Administrator for an opportunity in Mississauga, ON
Added 27 mins ago
AC
Secondary Campus Principal
Abbotsford Christian School
Abbotsford, BC
- Full-time
…SECONDARY CAMPUS PRINCIPAL. The campus principal is the chief administrator of the campus who, in close cooperation and consultation with the Executive Director and staff, is responsible…
Added 27 mins ago
CB
CloudOps Administrator (Canada) - N.A. Service Delivery Group
Canadian Bank Note Company, Limited
Ottawa, ON
- $75,000 to $93,000 CAD / year
- Full-time
As a Cloud Operations Administrator in our North American service delivery group,you will be responsible for configuring, monitoring, and managing the cloud instances of CBN solutions for…
Added 28 mins ago
HD
Director of Recruiting
Hadley Designs
Remote, Canada
- Full-time
- Remote
…pipeline to the right people joining our team. A recruiting administrator handles the busy work, so your time goes to meeting candidates, sourcing them, and finding new ways to reach great…
Added 43 mins ago
Security Administrator
Giesecke+Devrient
Markham, ON
The Security Administrator, while supporting the Security and Operations teams and in accordance with the standard policies and procedures of G+D Canada (the Security Management System)…
Added 43 mins ago
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
…integrated technology, specialized expertise, and scalable…
Added 43 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
Edmonton, AB
- Full-time
…capacity. This role partners closely with the Supervisor, Branch Operations and Branch Administrator to ensure warehouse execution supports customer commitments while retaining clear…
Added 58 mins ago
SE
Senior Finance & Accounting Administrator
Strong Enterprises
Belleville, ON
- Full-time
Job Title: Senior Finance & Accounting Administrator
Added 58 mins ago
A
Administrator - Manufacturing Plant
AltaSteel
AB · Edmonton, AB
- Full-time
Are you a highly organized and detail-oriented professional with a passion for supporting dynamic industrial operations? AltaSteel is seeking an Administrator to join our team and play a…
Added 58 mins ago
UO
Dental Assistant 2
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,317 to $5,772 CAD / month
- Full-time
…IV, that reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This position will also take direction from the Clinic Operations…
Added 58 mins ago
M
Marketing Cloud Specialist
Medcan
Toronto, ON
- $85,122 to $117,042.75 CAD / year
- Full-time
· Strong knowledge of audience segmentation, data extensions, subscriber management, and campaign operations.
Added 58 mins ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
Provides strategic leadership and oversight of Fire Department operations, service planning, community risk assessment, and emergency management.
Added 1 hour ago
BE
Office Administrator
BGC Engineering
Calgary, AB
- Full-time
BGC is looking for a highly motivated and organized Office Administrator to join our Calgary Team. In this office-based role, you will support day-to-day administrative operations…
Added 1 hour ago
GT
MS SQL Database Administrator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $75 CAD / hour
- Contract
This MS SQL Database Administrator role supports a large financial institution's database operations across Capital Markets, PBBT, and Retail Banking lines of business. The team consists of…
Added 1 hour ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Partner with suppliers, Procurement Operations, and Technology teams to facilitate successful onboarding and integration activities.
Added 1 hour ago
NH
Estimating Administrator, Term, NuVista Homes
NuVista Homes
Calgary, AB
- Contract
Reporting to the Operations Manager, as the Estimating Administrator you will provide administrative support to the Estimating team. You also analyze costs and prepare estimates to…
Added 1 hour ago
CN
Dry Order Picking Team Member
Caldic North America
Mississauga, ON
- Full-time
…Shipping Administration; Receiver is required to notify Shipping Administrator of any incomplete incoming orders…
Added 1 hour ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
Join Saskatchewan's largest full-service airline operations, proudly 100% Indigenous owned.
Added 1 hour ago
OP
Property Administrator
Oxford Properties Group
Toronto, ON
- Full-time
We are looking for a Property Administrator, Revenue Control (RC) to join our Finance team. This is an excellent opportunity for an individual looking to build experience in billing,…
Added 1 hour ago
PC
Pricing & Contract Operations Administrator
Pharmaceutical Company
Laval, QC
- $24 to $33 CAD / hour
- Contract
We are seeking a detail-oriented Pricing & Contract Operations Administrator to support pricing administration, contract management, master data maintenance, and commercial reporting. This…
Added 1 hour ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
AB · Edmonton, AB
- Full-time
…capacity. This role partners closely with the Supervisor, Branch Operations and Branch Administrator to ensure warehouse execution supports customer commitments while retaining clear…
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 1 hour ago
AI
Senior Managed File Transfer Engineer (Messageway, Seeburger, SFTP, FTPS, Automation, Linux/Windows)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Managed File Transfer (MFT) Administrator | MessageWay | Seeburger | SFTP | FTPS | File Transfer Automation

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

Report this job