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Added 3 mins ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
Promote RBCCM as the lead FX provider/Centre of Excellence
Added 3 mins ago
FH
Radiation Safety Officer
Fraser Health
Surrey, BC
- Full-time
…MI operations directors, managers, the NM RRSC, NM Practice Lead (RPL), NM supervisors, site-specific Radiation Safety Officers, the NM Radiation Safety Committee and other users of…
Added 34 mins ago
BG
Construction Project Manager
Brandt Group of Companies
Zehner
- Full-time
…managing project scope, schedule, budget, quality, safety, and performance in accordance with approved plans, specifications, contractual requirements, and company…
Added 34 mins ago
SP
Senior Sales Director - Aerospace and Defence
Solace Power
Mount Pearl, NL
- Full-time
The Senior Sales Director – Aerospace & Defence will lead Solace Power’s sales and business development activities across the aerospace and defence market. This role is responsible for…
Added 34 mins ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 49 mins ago
NM
Supervisor Engineer, Mine Design & Planning, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- $105,800 to $176,400 CAD / year
- Full-time
Demonstrated ability to lead and mentor technical teams, foster a collaborative work environment, and build effective relationships across mine engineering and operational disciplines.
Added 49 mins ago
NM
Business Assistant (10-Month Contract)
Newmont Mining Corporation
Vancouver, BC
- $72,700 to $90,900 CAD / year
- Full-time
…future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 1 hour ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
Join our Mission to Lead the Future of Snacking. Make It With Pride.
Added 1 hour ago
I
Project Engineer
ISL
Victoria, BC
- Full-time
…are looking for an Intermediate to Senior Civil Engineer to lead the design and delivery of municipal infrastructure and urban transportation projects from our Victoria office. You will…
Added 1 hour ago
PC
Data & AI Transformation Director
PwC Canada
Toronto, ON
- Full-time
…and optimise technology infrastructure for enhanced business performance. Those in integration architecture at PwC will focus on designing and implementing seamless integration solutions to…
Added 1 hour ago
O
Manager, Software Development
OpenText
Waterloo, ON
- Full-time
…passionate about product development (C#, C++ and Angular JS), track performance and show continuous improvement. You will provide mentoring and coaching for the team to develop an…
Added 1 hour ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…Operational Excellence and Governance organization, the Vendor Lead, Enterprise IT VMO supports managed services and strategic technology supplier contract ecosystem. This role executes and…
Added 1 hour ago
LI
Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
…The successful candidate will work cross-functionally with engineering, design, and stakeholder teams to deliver user-centric products that align with government strategic…
Added 1 hour ago
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RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Experience with Siebel modules such as Public Sector CRM, Contracts, Lead Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public…
Added 1 hour ago
SM
RQ11599 – Technology Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Windows Server environments. The successful candidate will lead infrastructure planning, database migrations and upgrades, middleware development and operations support, performance tuning,…
Added 1 hour ago
IC
Senior Compiler Engineer - Triton and DSLs
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
Join our compiler team and lead the design, development, and optimization of AI compiler technologies for Triton, Domain Specific Languages (DSLs), and emerging AI programming models. Our…
Added 1 hour ago
C
Principal Engineer - Android
COSMO
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
…technical direction for our Android platform and raise the engineering bar across the organization. As the most senior individual contributor on the team, you will own the hardest…
Added 2 hours ago
A
Principal Solution Architect - Product (Fraud / Cybersecurity Focus)
ATB
Calgary, AB · Edmonton, AB
- Full-time
…one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team…
Added 2 hours ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 2 hours ago
A
Full Stack Software Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 2 hours ago
M
Metro Estimating Lead
Microsoft
Goodwood, ON · Toronto, ON
- Full-time
The Metro Estimating Lead is responsible for developing, maintaining, advising and reporting construction cost estimates for datacenter projects across the Americas region. Estimates will…
Added 2 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
…and control solutions. As a technical contributor and project lead, you will provide engineering expertise for power management systems, industrial control systems, power monitoring…
Added 2 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
…into reliable, digitally enabled solutions that improve plant performance, stability, and…
Added 2 hours ago
PG
Production Supervisor
Pangeo Group
Vaughan, ON
- $70,000 to $90,000 CAD / year
- Full-time
Work with Tooling and Engineering to improve die performance, casting consistency and dimensional accuracy.
Added 2 hours ago
WI
HSE Site Representative
WSP in Canada
MB · Manitoba, Canada
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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