Find work in Canada.

506,155 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee Assistance Program and employee discount programs
Added 23 mins ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Employee Assistance Program and employee discount programs
Added 23 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
As Operations Administrator, the successful candidate will be responsible for facilitating the overall operation of the facility’s office through daily administrative tasks. Reporting to…
Added 23 mins ago
WR
*Abraham Erb - (#4076447) - LTO - .8 FTE P/J Core French
Waterloo Region District School Board
Waterloo, ON
- Full-time
FSL PART 1 QUALIFICATION REQUIRED AS WELL AS DEMONSTRATED ABILITY TO DELIVER AND ASSESS PROGRAM CURRICULUM IN FRENCH
Added 23 mins ago
WR
After School Support - LTO - 12.5 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
…grade 6 who are registered in WRDSB’s Before and After school program to provide general student…
Added 23 mins ago
WR
LTO EA Level D - Extended Day After School - 10 hrs/wk
Waterloo Region District School Board
Kitchener, ON
- Full-time
…to programs such as the St. Louis Adult Learning certificate program. In lieu of relevant related work experience, the Board may consider significant relevant volunteer…
Added 23 mins ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Kitchener, ON
- Full-time
…grade 6 who are registered in WRDSB’s Before and After school program to provide general student…
Added 23 mins ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Montreal, QC
- Full-time
As an Order Administrator, you will be part of a dynamic team who all work together to meet their goals and objectives. Our team cares about providing the ultimate customer service…
Added 23 mins ago
TO
Data and Reporting Specialist
The Ontario SPCA and Humane Society
Whitchurch-Stouffville, ON
- $58,000 to $65,000 CAD / year
- Full-time
In this role, you will serve as the data anchor for our annual giving program, evaluating campaign performance, tracking donor lifecycle trends, extracting data for donor segments, and…
Added 38 mins ago
5
Personal Financial Administrator - FM HUB
5f8c562c-cfbb-4305-a8d0-7f42f645f6ba
AB
- Full-time
Join us at e4c as a Personal Financial Administrator. The Personal Financial Administrator provides financial literacy coaching and administers the personal finances for vulnerable adults…
Added 38 mins ago
Human Resources Administrator
Rise Air
Saskatoon, SK
Join our HR team in Saskatoon as a Human Resources Administrator and help shape the employee experience from hire to retire. Reporting to the Director, Human Resources, you will support a…
Added 1 hour ago
Security Administrator
Giesecke+Devrient
Markham, ON
The Security Administrator, while supporting the Security and Operations teams and in accordance with the standard policies and procedures of G+D Canada (the Security Management System)…
Added 1 hour ago
TT
Intermediate Civil Engineer
Torus Talent
Surrey, BC
- $80,000 to $140,000 CAD / year
- Full-time
MMCD Contract Administrator (CA) designation.
Added 1 hour ago
UO
Dental Assistant 2
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,317 to $5,772 CAD / month
- Full-time
…position will also take direction from the Clinic Operations…
Added 1 hour ago
Fire Chief
The Corporation of The City of St. Thomas
St. Thomas, ON
Added 1 hour ago
Executive Receptionist
State Window Corporation
Vaughan, ON
Assist fleet administrator with fleet-related tasks;
Added 1 hour ago
D
Dental Administrator - Montrose Dental
dentalcorp
Niagara Falls, ON · Montrose Dental
- Full-time
…more, along with access to our Employee and Family Assistance…
Added 1 hour ago
AP
Senior Systems and Network Administrator Business Technology (Vancouver, BC)
Anthem Properties
Vancouver, BC
- Full-time
We’re looking for a hands-on Systems and Network Administrator to join our Business Technology Infrastructure team as a Senior Systems and Network Administrator. You will own the health,…
Added 1 hour ago
BE
Office Administrator
BGC Engineering
Calgary, AB
- Full-time
BGC is looking for a highly motivated and organized Office Administrator to join our Calgary Team. In this office-based role, you will support day-to-day administrative operations…
Added 1 hour ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Added 1 hour ago
D
Dental Administrator - Montrose Dental
Dentalcorp
Niagara Falls, ON
- Full-time
…more, along with access to our Employee and Family Assistance…
Added 1 hour ago
NH
Estimating Administrator, Term, NuVista Homes
NuVista Homes
Calgary, AB
- Contract
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 1 hour ago
RA
Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
A journeyperson certificate, technical diploma or facilities management administrator (FMA) designation will be considered an asset
Added 2 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Added 2 hours ago
SG
Junior PM
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Coordinate the annual nomination and tracking cycle for leadership and talent programs (e.g., VP Development program).

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

Report this job