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Added 8 mins ago
AP
Senior Systems and Network Administrator Business Technology (Vancouver, BC)
Anthem Properties
Vancouver, BC
- Full-time
We’re looking for a hands-on Systems and Network Administrator to join our Business Technology Infrastructure team as a Senior Systems and Network Administrator. You will own the health,…
Added 8 mins ago
BE
Office Administrator
BGC Engineering
Calgary, AB
- Full-time
BGC is looking for a highly motivated and organized Office Administrator to join our Calgary Team. In this office-based role, you will support day-to-day administrative operations…
Added 23 mins ago
GT
MS SQL Database Administrator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $75 CAD / hour
- Contract
This MS SQL Database Administrator role supports a large financial institution's database operations across Capital Markets, PBBT, and Retail Banking lines of business. The team consists of…
Added 23 mins ago
CR
Property Administrator Contract
CT REIT
Toronto, ON
- Full-time
The Property Administrator is a key member of the Property Management Team and provides day-to
Added 23 mins ago
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Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
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- $50 to $60 CAD / hour
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Added 23 mins ago
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Dental Administrator - Montrose Dental
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- Full-time
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Added 23 mins ago
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Estimating Administrator, Term, NuVista Homes
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Calgary, AB
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Added 23 mins ago
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Facilities Coordinator
Rise Air
Saskatoon, SK
- Full-time
Join Saskatchewan's largest full-service airline operations, proudly 100% Indigenous owned.
Added 23 mins ago
OP
Property Administrator
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Toronto, ON
- Full-time
We are looking for a Property Administrator, Revenue Control (RC) to join our Finance team. This is an excellent opportunity for an individual looking to build experience in billing,…
Added 23 mins ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
AB · Edmonton, AB
- Full-time
…on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of…
Added 38 mins ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Added 52 mins ago
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Mississauga, ON
- Full-time
Manage quarterly and monthly milestone celebrations, including employee service anniversaries and team achievements.
Added 52 mins ago
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Power Engineer - 5th Class
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Responds to routine service requests and performs preventative and corrective maintenance.
Added 52 mins ago
DM
Executive Assistant - Finance & Business Operations
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Toronto, ON · Scarborough, ON
- $37,000 to $40,000 CAD / year
- Full-time
Obtain quotations, compare service providers and coordinate negotiations.
Added 52 mins ago
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Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
Provide support of internal projects for SIG office location through coordination with Operations, Service, Procurement and Finance departments.
Added 52 mins ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
Provide support of internal projects for SIG office location through coordination with Operations, Service, Procurement and Finance departments.
Added 52 mins ago
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Client Service Administrator - Victoria Langford BC
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Victoria, BC
- Part-time
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 52 mins ago
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Fund Accounting Manager (Credit Funds)
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Halifax, NS
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Added 52 mins ago
Temporary Service Administrator
Source Atlantic Ltd.
Saint John, NB
We are currently seeking an organized and detail-oriented individual to join us for the position of Temporary Service Administrator based out of our Saint John, NB location.
Added 52 mins ago
Reception Assistant
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for…
Added 1 hour ago
S
Office Receptionist
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Toronto, ON
- $20 CAD / hour
- Full-time
Experience & Education: Proven experience as a Receptionist, Front Desk Representative, Office Administrator, or in a similar role. High school diploma required; a degree, diploma, or…
Added 1 hour ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
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Montreal, QC
- Full-time
Certifications Salesforce telles que Salesforce Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant ou Salesforce…
Added 1 hour ago
YU
Systems Administrator
Yorkville University
Toronto, ON
- Full-time
Reporting to the Director IT Security and Infrastructure we are hiring a Systems Administrator to join our IT team at Yorkville University. As our new Systems Administrator, you will be…
Added 1 hour ago
Operations Administrator - (TBS) Contract
Brewers Retail Inc
London, ON · Stoney Creek, Onta
…brings passion, expertise, and a commitment to exceptional service every…
Added 1 hour ago
M
Sales Administrator
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Ottawa, ON · Kanata, ON
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…professionals and physicians through our dedicated telemedicine service, and parental…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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