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Jobs in Canada

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Added 9 mins ago
BG
Receptionist
Brandt Group of Companies
AB · Edmonton, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Office Administrator for our Edmonton Construction and Forestry location.
Added 9 mins ago
OS
Project Administrative Assistant
Open Systems Technologies
Mississauga, ON
- Contract
Coordinate and assemble presentation decks for Department Town Halls and site-wide forums.
Added 39 mins ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Remote, Canada
- Full-time
- Remote
…pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux…
Added 39 mins ago
P&
Operations Administrator
Parrish & Heimbecker, Limited
Vanscoy, SK
- Full-time
We are seeking an Operations Administrator to join our P&H Milling team. This role is responsible for delivering comprehensive administrative support to the Mill leadership team and staff…
Added 39 mins ago
RR
New Home Sales Administrator | Preconstruction – Mississauga, ON
RARE Real Estate Inc
Mississauga, ON
- Full-time
RARE Real Estate is seeking a highly organized, detail-oriented, and personable New Home Sales Administrator to join our team for an exciting new preconstruction community coming to…
Added 53 mins ago
BR
Property Administrator
BGO Real Estate
Edmonton, AB
- Full-time
The Property Administrator is responsible for managing accounts payable and receivable, processing invoices and rental payments, maintaining accurate tenant records, and reviewing lease…
Added 1 hour ago
FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
Added 1 hour ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Added 1 hour ago
BG
Office Administrator_CA
Brandt Group of Companies
Stettler, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Office Administrator for our Stettler Agriculture location.
Added 1 hour ago
WR
After School Support - LTO - 12.5 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
Added 1 hour ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Kitchener, ON
- Full-time
Added 1 hour ago
G
Administrateur(trice) des bons d'achats / Order Administrator
Genetec
Montreal, QC
- Full-time
…pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux…
Added 1 hour ago
RI
Senior Cloud Engineer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
Microsoft Azure Administrator or Azure Solutions Architect Certification.
Added 1 hour ago
TC
Project/Operations Administrator
TSR Consulting
Mississauga, ON
- Full-time
TSR Consulting is currently seeking a highly motivated Project/Operations Administrator for an opportunity in Mississauga, ON
Added 2 hours ago
AP
Senior Systems and Network Administrator Business Technology (Vancouver, BC)
Anthem Properties
Vancouver, BC
- Full-time
We’re looking for a hands-on Systems and Network Administrator to join our Business Technology Infrastructure team as a Senior Systems and Network Administrator. You will own the health,…
Added 2 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Added 3 hours ago
SG
Junior PM
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Coordinate and assemble presentation decks for Department Town Halls and site-wide forums.
Added 3 hours ago
A
DevOps Consultant
Altis
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Location: Toronto, ON, Hybrid (3 days per week on-site)
Added 3 hours ago
DM
Executive Assistant - Finance & Business Operations
Danton Medical Clinic
Toronto, ON · Scarborough, ON
- $37,000 to $40,000 CAD / year
- Full-time
Previous experience as an Executive Assistant, Personal Assistant or Office Administrator.
Added 3 hours ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
Added 3 hours ago
AC
Operations Coordinator
AVI-SPL Canada
Montreal, QC
- Full-time
Added 3 hours ago
Reception Assistant
Covenant Care + Covenant Living
Calgary, AB
Reporting to the Site Administrator, the Reception Assistant provides reception, administrative, and clerical support to the site. The incumbent serves as the first point of contact for…
Added 3 hours ago
M
Responsable des solutions Salesforce/Salesforce Solution Lead
McKesson
Montreal, QC
- Full-time
Certifications Salesforce telles que Salesforce Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant ou Salesforce…
Added 3 hours ago
YU
Systems Administrator
Yorkville University
Toronto, ON
- Full-time
Reporting to the Director IT Security and Infrastructure we are hiring a Systems Administrator to join our IT team at Yorkville University. As our new Systems Administrator, you will be…
Added 3 hours ago
M
Sales Administrator
Minto
Ottawa, ON · Kanata, ON
- Full-time
The Sales Administrator is responsible for all administrative duties to support the Sales Representative and to provide an Ultimate Customer Experience for all Minto customers.

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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