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Added 13 mins ago
Field Application Engineer - Emulation
Siemens
Ottawa, ON
…solutions, providing services for the world's largest electronics and semiconductor companies. Continue to learn and support state of the art Siemens EDA emulation tools. This position will…
Added 13 mins ago
C
Senior Customer Engineer, Digital Native - Vancouver BC
Cloudflare
BC · British Columbia, Canada
- Full-time
The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap…
Added 1 hour ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
As Senior Data Engineer / Data Scientist, you will design, build, and operate the group's data ecosystem: integrating data from our core business systems, developing robust pipelines,…
Added 2 hours ago
K
Process Engineer
Kaycan
Acton, ON
- Full-time
Serve as a technical resource for the Customer Service and Sales teams by providing support for new orders, product configurations, and engineering change requests; visit customers as…
Added 2 hours ago
B
Director, Quantitative Developer (C#)
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
Added 2 hours ago
Bloomberg On-Site Support Specialist
Bloomberg
Toronto, ON
…provide high-touch technology support for Bloomberg colleagues and business groups based at our 161 Bay Street office, while also supporting Bloomberg clients throughout Toronto and the…
Added 4 hours ago
SJ
Field Service Engineer
Scot JCB Ltd
ON · Essex, ON
- Full-time
Scot JCB are looking for a skilled plant engineer to join our growing team of field engineers based in or around the Waltham Abbey area.
Added 4 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team plays an important role at Husky to make our products a success! Resolving service issues reduces warranty costs, enables sales, and further improves Husky’s reputation in…
Added 4 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The Service team plays an important role at Husky to make our products a success! Resolving service issues reduces warranty spend, enables sales, and further improves Husky’s reputation in…
Added 9 hours ago
A
Ingénieur Mécanique
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
Support customers and after-sales service teams with technical issues.
Added 10 hours ago
SE
Applications Engineering Specialist
Siemens EDA (Siemens Digital Industries Software)
Saskatoon, SK
- Full-time
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 10 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The Service team plays an important role at Husky to make our products a success! Resolving service issues reduces warranty spend, enables sales, and further improves Husky’s reputation in…
Added 18 hours ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
The Field Service Engineer 1 provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.
Added 18 hours ago
TI
Project Engineer (Laval)
Trane Italia
Laval, QC · Longueuil, QC
- Full-time
Trane in Laval is hiring for a Controls Project Engineer to join our team. In this role, you will be responsible for hardware and software design activities for building automation systems.…
Added 20 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 21 hours ago
JT
Senior Data Engineer
Javelin Technologies
Canada
- Full-time
As Senior Data Engineer / Data Scientist, you will design, build, and operate the group's data ecosystem: integrating data from our core business systems, developing robust pipelines,…
Added 21 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 22 hours ago
MT
Inside Sales Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $70,000 to $75,000 CAD / year
- Full-time
Modern Technical Staffing is recruiting for an Inside Sales Engineer on behalf of a well-established industrial solutions organization in Concord. This is an inside technical sales and…
Added 22 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team plays an important role at Husky to make our products a success! Resolving service issues reduces warranty costs, enables sales, and further improves Husky’s reputation in…
Added 22 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The Service team plays an important role at Husky to make our products a success! Resolving service issues reduces warranty spend, enables sales, and further improves Husky’s reputation in…
Added 23 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 23 hours ago
Applications Engineering Specialist
Siemens
Saskatoon, SK
The Applications Engineering Specialist works directly with Siemens EDA’s customers to help grow the adoption and use of Siemens’s Solido software in their circuit design and verification…
Added 1 day ago
S
Associate Applications Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
Collaborate with FAEs and sales teams on pre-sales technical requests, including performance characterizations, demonstrations, and feasibility assessments.
Added 1 day ago
Application Specialist - Power & Drives
Spartan Controls Ltd.
Calgary, AB
Our Power and Drives team delivers practical electrification solutions for industrial customers and is expanding its product offering and technical capabilities. We are looking for an…
Added 1 day ago
CI
Emission Security Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Experience working in laboratory, field testing, engineering, or technical service environments

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Apr 25, 2027
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Design and improve scalable Customer Success processes across handoffs, onboarding, renewals, churn, and case management, while owning Salesforce and customer success platform workflows. Maintain accurate reporting and process controls, coordinate with Sales, Finance, Billing, and Collections, and use operational metrics to drive continuous improvement.

Requirements

Requires a bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent experience, and 3–5 years in Customer Success Operations, Sales Operations, Revenue Operations, or a similar SaaS role. Candidates should have hands-on Salesforce experience, familiarity with customer success platforms, strong process and analytical skills, advanced Excel ability, and effective communication and organizational skills.

Skills

Salesforce
Customer Success Operations
Process Engineering
Workflow Optimization
Case Management
Renewal Operations
Data Integrity
Reporting And Dashboards
Advanced Excel
Customer Success Platforms
Cross-Functional Coordination
SLA Management
Revenue Operations
Deal-To-Cash Processes
Billing And Collections
Process Documentation

Benefits

Flexible Work
Online Learning Platform
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Program

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
SaaS
Case Management
Service-Level Agreements
Renewal Management
Churn Management
Workflow Automation
Process Engineering
Data Integrity
Dashboards
Reporting
Advanced Excel
Business Intelligence
Deal Desk
CPQ
Deal-To-Cash
Order-To-Cash
Billing
Collections
Subscription Models
Usage-Based Models
Co-Terming
Uplifts

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