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Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
CC
Technical Support Analyst
Colas Canada Inc.
St. Albert, AB
- Full-time
Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through…
Added 7 hours ago
Q
Director of Product & Strategy, CXM Flex
Quadient
Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 7 hours ago
V
Analyst II, IT
Vale
Canada
- Full-time
We are currently seeking an Analyst II, IT Business Applications, Canada and International to join our Information Technology team in Sudbury, Ontario.
Added 7 hours ago
UT
Senior Business Analyst # 26-27442
US Tech Solutions
St. John's, NL · Greater St. John's Metropolitan Area
- $70 to $80 USD / hour
- Contract
We are seeking an experienced Senior Business Analyst to support an enterprise application modernization project focused on improving business processes, system functionality, and digital…
Added 7 hours ago
CC
Information Technology Project Manager
Canada Cartage
Mississauga, ON
- Full-time
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 7 hours ago
Y
Business Analyst with banking experience
Yochana
Toronto, ON
- Full-time
We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar…
Added 7 hours ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
· Lead architecture reviews across cloud, applications, infrastructure, and third-party solutions.
Added 7 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc.
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 8 hours ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 9 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 10 hours ago
A
RAMS Analyst
AtkinsRéalis
Calgary, AB
- Full-time
Reporting to the Systems Assurance Lead, the RAMS Engineer be responsible for performing tasks related to the implementation of Safety & System Assurance program on large-scale projects in…
Added 12 hours ago
Lead Business Analyst - Direct Venture
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Lloydminster, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Thunder Bay, ON · Toronto, ON · Montreal, QC · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Lead Business Analyst leads business analysis for the Direct Venture’s largest, most complex and cross-functional change initiatives. The role frames business problems and options,…
Added 13 hours ago
D
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 13 hours ago
WMS Software Developer [OPERATIONS TECHNOLOGY]
HelloFresh
Toronto, ON
1–3 years of software development, systems support, or technical analyst experience, ideally in supply chain, logistics, or manufacturing, preferably WMS
Added 13 hours ago
Intermediate Data Analyst - Value Partners Investments- 12 Month Term
The Canada Life Assurance Company
Winnipeg, MB
Canada Life is seeking an Intermediate Data Analyst to join the Value Partners team. In this role, you will transform data into actionable insights that support business decision-making and…
Added 14 hours ago
TG
Analyst, Market Insights Intern
TMX Group
Toronto, ON
- $25 to $29 CAD / hour
- Full-time
The Analyst, Market Insights Intern will be part data-scientist and part developer, with a keen curiosity about business. In this role, the Analyst will work at the intersection of business…
Added 14 hours ago
C
Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 16 hours ago
Service Analyst
Government of Alberta
AB
The Service Analyst is responsible for multiple product project supports that enable integrated product development in line with overarching GoA frameworks and facilitate product…
Added 17 hours ago
Warehouse Manager, Fleet and Facilities
Enercare
AB
Lead daily warehouse operations, including receiving, put-away, inventory storage, replenishment, transfers, and shipping.
Added 17 hours ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that…
Added 18 hours ago
WU
Senior Systems Analyst (PeopleSoft HCM)
Western University
London, ON
- Full-time
The Senior Systems Analyst (PeopleSoft HCM) is a senior, hands-on systems leadership role responsible for defining, overseeing, and advancing the enterprise applications that support Human…
Added 19 hours ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…knowledge, and systems requirements. The Senior Business Process Analyst will also assist with the development of business analytics capabilities within the Corporate Security…
Added 1 day ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
We are looking for a Data Analyst specializing in Identity & Access Management (IAM) to transform identity, access governance and authentication data into meaningful insights and actionable…

Quadient

Director of Product & Strategy, CXM Flex

Toronto, ON, Canada

$221,600 to $332,400 CAD / year · Full-time

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Job details

Pay: $221,600 to $332,400 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
Posting language: English
Posted: Oct 29, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on‑premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements.

Job Description

The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on‑premise, self‑hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers - banks, insurers, healthcare providers, and public sector institutions - with demanding security, sovereignty, and operational requirements.

This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI‑enabled capabilities for customers who run Inspire in their own data centers.

Strategic Responsibilities

Define and communicate the long‑term product vision for Quadient’s on‑premise and customer‑hosted Inspire portfolio.
Own a clear multi‑year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well‑defined migration paths to CXM SaaS (Evolve).
Translate enterprise customer requirements - security, data sovereignty, regulatory residency, air‑gapped environments, FIPS/FedRAMP‑adjacent expectations - into differentiated product capabilities.
Define the position and roadmap for AI‑enabled capabilities in on‑premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
Monitor competitive dynamics in the CCM/CXM on‑premise market and position Quadient for sustained leadership.
Represent Quadient’s on‑premise CXM strategy externally with strategic customers, partners, and industry analysts.
Lead M&A evaluations related to CXM
Own product P&L, with accountability for the financial outcomes of the portfolio.

Product & Platform Leadership

Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
Partner with the CXM On‑Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long‑running production versions.
Drive platform modernization initiatives - containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns - that work in both on‑premise and hybrid topologies.
Define and operationalize the migration narrative and tooling that helps on‑premise customers progress to CXM SaaS at their own pace.
Establish strong product management practices around backward compatibility, deprecation policy, and long‑term support commitments.
Integrate insights from Customer Success, Professional Services, and Support into product prioritization.

Business & Market Impact

Protect and grow on‑premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high‑confidence renewal motions.
Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on‑premise or hybrid deployment option.
Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty‑sensitive segments.

Qualifications

12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated‑communications domains.
Proven experience managing the product lifecycle of a mature on‑premise or self‑hosted enterprise platform, including versioning, deprecation, and long‑term support.
Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on‑prem, private cloud, hybrid), and security/compliance requirements.
Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
Exceptional executive communication and stakeholder leadership skills.
Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

Success in the Role

Success in this role will be measured by the health of the on‑premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI‑enabled capabilities, the volume and quality of CXM Flex → CXM SaaS migrations, and the development of a strong, focused Product Management team.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Own the strategy, roadmap, product outcomes, and financial performance of Quadient’s on-premise and customer-hosted Inspire portfolio, while leading the product team and partnering with R&D and customer-facing groups. Protect and grow the enterprise install base while modernizing the platform, enabling compliant AI and hybrid capabilities, and supporting customer migration to CXM SaaS.

Requirements

Requires 12–15+ years of enterprise software or SaaS product management experience, including at least seven years leading product managers, with deep expertise in CCM, CXM, or a related regulated-communications domain. Candidates should have experience managing mature on-premise platforms and cloud migrations, strong technical fluency in enterprise architecture and security, and excellent executive communication and stakeholder leadership skills.

Skills

Product Strategy
Product Management
Team Leadership
Enterprise Software
Cloud Migration
Platform Modernization
Product Roadmapping
Product Lifecycle Management
Enterprise Architecture
Security And Compliance
Regulatory Communications
Financial Management
Executive Communication

Benefits

Flexible Work
Learning And Development Opportunities
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Scheme

Visa sponsorship

Not detected in the job text

Keywords

Inspire
CXM Flex
CXM SaaS
Evolve
On-Premise Deployment
Self-Hosted Platforms
Managed Services
Product Strategy
Product Roadmap
Product P&L
Cloud Migration
Hybrid Deployment
Artificial Intelligence
Data Sovereignty
Regulatory Compliance
Air-Gapped Environments
FIPS
FedRAMP
Containerization
APIs
Identity And Single Sign-On
Observability
Backward Compatibility
Long-Term Support
Annual Recurring Revenue
Net Revenue Retention
Renewals
Mergers And Acquisitions

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