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Added 6 mins ago
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Director of Accounting
BlueCat
Canada
- Full-time
…securely, and reliably - the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven…
Added 20 mins ago
RT
Sr. Business Analyst
Russell Tobin
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Experience leading business analysis for large, complex digital or I&IT initiatives.
Added 35 mins ago
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Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Tangerine
Toronto, ON
- Contract
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and…
Added 36 mins ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
Help shape how technology powers a growing, employee-owned organization. As our Director of Information Technology, you’ll report to the Chief Operating Officer and work alongside senior…
Added 36 mins ago
TC
Director of Information Technology, Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
Help shape how technology powers a growing, employee-owned organization. As our Director of Information Technology, you’ll report to the Chief Operating Officer and work alongside senior…
Added 52 mins ago
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Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Sr. Program Manager, Talent Development
Added 1 hour ago
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Professor of cybersecurity
École de technologie supérieure
Montreal, QC
- Full-time
A work environment conducive to the development of your career in research and teaching;
Added 1 hour ago
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Director of Product & Strategy, CXM Flex
Quadient
Toronto, ON
- $221,600 to $332,400 CAD / year
- Full-time
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in…
Added 1 hour ago
CL
Organizational Design Consultant
Community Living BC
Vancouver, BC
- Full-time
Research emerging organizational design practices, including the implications of technology, automation, and evolving workforce needs.
Added 1 hour ago
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Conseiller(ère) aux ventes et relations clients – Solutions de paie
CGI
Montreal, QC
- Full-time
Comfortable using technology, software applications, and digital tools.
Added 1 hour ago
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Building Automation Technician
I8IS - Infiniti Software Solutions
Quebec, QC
- Full-time
If you are motivated by a team-oriented work environment that challenges your skills, encourages career development, promotes diversity, rewards innovation, and offers a competitive salary…
Added 1 hour ago
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Senior Manager, Marketing, Canada & LATAM
Magnite
Toronto, ON
- Full-time
…independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and…
Added 1 hour ago
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BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking…
Added 1 hour ago
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Senior CyberArk Security Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Engineer, configure and troubleshoot CyberArk Digital Vault, PVWA, CPM, PSM, Credential Provider and CCP components.
Added 1 hour ago
TH
Retirement Consultant
TELUS Health
Vancouver, BC
- $70,000 to $100,000 CAD / year
- Full-time
Having career opportunities for professional development
Added 1 hour ago
HC
Program Director
Havas CX Canada
Toronto, ON
- Full-time
The Program Director will be responsible for delivering accurate financial management of the accounts/brands to which he/she is assigned and for delivering improved account margins. In…
Added 1 hour ago
CE
Configuration Management Specialist
Capgemini Engineering
Montreal, QC
- Full-time
…potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all…
Added 1 hour ago
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Mechanical Engineer
BPA
Vancouver, BC
- Full-time
A structured training and professional development program supported by UniversiT, our internal entity dedicated to the technical and personal growth of every employee.
Added 1 hour ago
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Intermediate Designer
Team Power Solutions
SK · Saskatchewan, Canada
- Full-time
…purpose. We invest in our people by providing professional development, technical and leadership training, mentorship, career advancement opportunities, cross-functional learning…
Added 1 hour ago
IS
Information Management Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
By joining our team of more than 2,400 shipbuilders, you can enjoy a dynamic and exciting career with a company dedicated to your success, development, and safety.
Added 1 hour ago
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Senior DevOps / DevSecOps Engineer
Capco
Toronto, ON
- Full-time
Working alongside engineering, development, and security teams, you will help shape modern DevSecOps practices, solve complex technical challenges, and contribute to high-impact technology…
Added 1 hour ago
O
Staff FullStack Engineer, Secures AI
Okta
Toronto, ON
- $160,000 to $220,000 CAD / year
- Full-time
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Added 1 hour ago
TC
Director of Information Technology
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
Help shape how technology powers a growing, employee-owned organization. As our Director of Information Technology, you’ll report to the Chief Operating Officer and work alongside senior…
Added 1 hour ago
O
Staff FullStack Engineer, Secures AI
Okta
Waterloo, ON
- $160,000 to $220,000 CAD / year
- Full-time
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Added 1 hour ago
O
Staff FullStack Engineer, Secures AI
Okta
Kitchener, ON
- $160,000 to $220,000 CAD / year
- Full-time
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Quadient

Director of Product & Strategy, CXM Flex

Toronto, ON, Canada

$221,600 to $332,400 CAD / year · Full-time

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Job details

Pay: $221,600 to $332,400 CAD / year
Job type: Full-time
Apply by: Apr 27, 2027
Experience: 12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
Posting language: English
Posted: Oct 29, 2026

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient Digital powers mission‑critical customer communications for some of the world’s largest enterprises. Our Inspire suite of products helps organizations design, orchestrate, and deliver personalized, compliant communications across digital and physical channels. Trusted by global banks, insurers, healthcare providers, and public institutions, Quadient enables companies to transform complex regulatory communications into meaningful customer experiences. Our on‑premise Inspire deployment (CXM Flex) continues to serve a strategic base of enterprise customers with demanding security, sovereignty, and operational requirements.

Job Description

The Director of Product & Strategy, CXM Flex will own the strategy, roadmap, and product outcomes for Quadient’s on‑premise, self‑hosted, and managed service Inspire portfolio (CXM Flex). Reporting to the SVP of Product, this leader is accountable for sustaining and modernizing a strategically important install base of enterprise customers - banks, insurers, healthcare providers, and public sector institutions - with demanding security, sovereignty, and operational requirements.

This is a high‑impact role at the intersection of mature platform stewardship and modernization. This leader will lead a small, focused Product Management team, partner closely with R&D, Customer Success, Professional Services, and Sales, and play a central role in shaping cloud migration paths, hybrid deployment models, and AI‑enabled capabilities for customers who run Inspire in their own data centers.

Strategic Responsibilities

Define and communicate the long‑term product vision for Quadient’s on‑premise and customer‑hosted Inspire portfolio.
Own a clear multi‑year strategy that balances investment between sustaining the current install base, modernizing the platform, and enabling well‑defined migration paths to CXM SaaS (Evolve).
Translate enterprise customer requirements - security, data sovereignty, regulatory residency, air‑gapped environments, FIPS/FedRAMP‑adjacent expectations - into differentiated product capabilities.
Define the position and roadmap for AI‑enabled capabilities in on‑premise and hybrid deployments, including how customers can adopt AI without compromising data residency or compliance.
Monitor competitive dynamics in the CCM/CXM on‑premise market and position Quadient for sustained leadership.
Represent Quadient’s on‑premise CXM strategy externally with strategic customers, partners, and industry analysts.
Lead M&A evaluations related to CXM
Own product P&L, with accountability for the financial outcomes of the portfolio.

Product & Platform Leadership

Lead and develop the on‑premise CXM Product Management team, setting clear ownership across compliance, design, composition, delivery, and administration capabilities.
Partner with the CXM On‑Prem R&D Lead to deliver a predictable release cadence, high product quality, and a healthy upgrade story for customers on long‑running production versions.
Drive platform modernization initiatives - containerization, modern APIs, identity and SSO modernization, observability, and AI integration patterns - that work in both on‑premise and hybrid topologies.
Define and operationalize the migration narrative and tooling that helps on‑premise customers progress to CXM SaaS at their own pace.
Establish strong product management practices around backward compatibility, deprecation policy, and long‑term support commitments.
Integrate insights from Customer Success, Professional Services, and Support into product prioritization.

Business & Market Impact

Protect and grow on‑premise ARR, NRR, and renewal rates while contributing to overall Quadient cloud transition goals.
Partner with Sales, PMM, and Customer Success to deliver clear positioning, competitive enablement, and high‑confidence renewal motions.
Support enterprise sales engagements, strategic account expansions, and major RFP processes that require an on‑premise or hybrid deployment option.
Strengthen Quadient’s standing in analyst evaluations across the CCM and CXM categories, particularly for regulated and sovereignty‑sensitive segments.

Qualifications

12-15+ years of product management experience in enterprise software or SaaS, with at least 7 years leading product managers.
Deep expertise in Customer Communications Management (CCM), Customer Experience Management (CXM), enterprise content, document composition, or adjacent regulated‑communications domains.
Proven experience managing the product lifecycle of a mature on‑premise or self‑hosted enterprise platform, including versioning, deprecation, and long‑term support.
Strong technical fluency with enterprise architecture, APIs, identity, deployment topologies (on‑prem, private cloud, hybrid), and security/compliance requirements.
Track record of successfully guiding customers and product lines through cloud migration without disrupting strategic accounts.
Exceptional executive communication and stakeholder leadership skills.
Experience in regulated industries such as financial services, insurance, healthcare, or government is strongly preferred.

Success in the Role

Success in this role will be measured by the health of the on‑premise CXM install base (renewals, NRR, customer satisfaction), predictable roadmap execution, measurable progress in modernizing the platform and enabling AI‑enabled capabilities, the volume and quality of CXM Flex → CXM SaaS migrations, and the development of a strong, focused Product Management team.

Additional Information

This posting is for an existing vacancy. We use AI‑enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

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More about this job

Responsibilities

Own the strategy, roadmap, product outcomes, and financial performance of Quadient’s on-premise and customer-hosted Inspire portfolio, while leading the product team and partnering with R&D and customer-facing groups. Protect and grow the enterprise install base while modernizing the platform, enabling compliant AI and hybrid capabilities, and supporting customer migration to CXM SaaS.

Requirements

Requires 12–15+ years of enterprise software or SaaS product management experience, including at least seven years leading product managers, with deep expertise in CCM, CXM, or a related regulated-communications domain. Candidates should have experience managing mature on-premise platforms and cloud migrations, strong technical fluency in enterprise architecture and security, and excellent executive communication and stakeholder leadership skills.

Skills

Product Strategy
Product Management
Team Leadership
Enterprise Software
Cloud Migration
Platform Modernization
Product Roadmapping
Product Lifecycle Management
Enterprise Architecture
Security And Compliance
Regulatory Communications
Financial Management
Executive Communication

Benefits

Flexible Work
Learning And Development Opportunities
Employee Assistance Program
Wellness Support
Work-Life Balance
Referral Scheme

Visa sponsorship

Not detected in the job text

Keywords

Inspire
CXM Flex
CXM SaaS
Evolve
On-Premise Deployment
Self-Hosted Platforms
Managed Services
Product Strategy
Product Roadmap
Product P&L
Cloud Migration
Hybrid Deployment
Artificial Intelligence
Data Sovereignty
Regulatory Compliance
Air-Gapped Environments
FIPS
FedRAMP
Containerization
APIs
Identity And Single Sign-On
Observability
Backward Compatibility
Long-Term Support
Annual Recurring Revenue
Net Revenue Retention
Renewals
Mergers And Acquisitions

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