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Added 58 mins ago
Director, Anti-Fraud, North America
John Hancock
Toronto, ON
Full-time
Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support…
Added 1 hour ago
Joe Fresh/GM Department Manager
Jobbe
Saint John, NB
Full-time
Oversee the day-to-day operations of a specific department within a store
Added 1 hour ago
Center of Store Department Manager
Jobbe
NB · New Brunswick, Canada
Full-time
Oversee the day-to-day operations of a specific department within a store
Added 1 hour ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
The Segment Specialist, Commercial Mid-Market is responsible for working closely with the Director, Underwriting Operations, Commercial Mid-Market to drive Wawanesa’s strategy, performance,…
Added 2 hours ago
Director, Anti-Fraud, North America
Manulife
Toronto, ON · Waterloo, ON
Full-time
Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support…
Added 2 hours ago
Sales Representative
ATCO Structures
AB · Edmonton, AB
Full-time
At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our…
Added 2 hours ago
Project Administrator
McElhanney
Vancouver, BC
Full-time
…and scheduling, setup and invoicing of projects, and general support to the division’s project…
Added 3 hours ago
Director, Merchandising
sephora.com
Toronto, ON
Full-time
Identify and evaluate new brands, products, and business opportunities that support Sephora Canada's growth objectives.
Added 3 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada
AB · Edmonton, AB
$40,000 to $60,000 CAD / year
Other
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 4 hours ago
Client Service Representative - Stettler
ATB
Stettler, AB
Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 4 hours ago
Outside Sales Representative
TPD® Workforce Solutions
Vancouver, BC
Full-time
Our client, an established and growing building-supply company, is seeking an Outside Sales Representative to develop new business and strengthen customer relationships throughout…
Added 4 hours ago
General Laborer
Sandvik
North Bay, ON
Full-time
Currently, we have an opening for a General Labourer. In this role, you will support daily production operations, assist with material handling, prepare products for processing, and help…
Added 4 hours ago
310T Licensed Diesel Mechanic
Ryder Supply Chain Solutions
Burlington, ON
Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 4 hours ago
Diesel Truck Technician Trainee
Ryder Supply Chain Solutions
Mississauga, ON
Full-time
…goal is to acclimate the Technician Trainee to Ryder's current business model, culture, and practices which could potentially lead to a future Technician I or Technician II position. The…
Added 5 hours ago
Product Support Representative - Parts
Inland Truck & Equipment
Estevan, SK
Full-time
The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and…
Added 5 hours ago
Business Development Center Administration - Crosstown Chrysler
AutoCanada Inc.
Edmonton, AB
$40,000 to $60,000 CAD / year
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 5 hours ago
Sr Cust Service Rep/Station
FedEx Canada
Calgary, AB
Full-time
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the…
Added 6 hours ago
Bilingual Manager, Translation Services
Government of Manitoba
Winnipeg, MB
Full-time
…financial and human resources required for the highly specialized operations of Translation Services, a central unit mandated to provide translation, interpretation and terminology…
Added 6 hours ago
Executive Director
Nelson Soccer Association
Nelson, BC
Full-time
Support Board operations, including meeting agendas and documentation, board orientation, training, and succession planning.
Added 6 hours ago
Accounts Receivable Clerk
Provincial Health Services Authority
Sechelt, BC
Full-time
Added 6 hours ago
Pharmacy Assistant, BCCDC Pharmacy - BC Centre for Disease Control
Provincial Health Services Authority
Vancouver, BC
Full-time
Perform administrative support duties such as, completing forms, compiling information and statistics, word processing, internet searches, electronic mail and sorting and distributing mail.
Added 6 hours ago
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
Full-time
…worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is…
Added 6 hours ago
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
Full-time
…worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is…
Added 6 hours ago
Terminal Manager
BC Ferries
West Vancouver, BC
Other
…interactions, while providing coaching, mentoring, and motivation in support of individual performance…
Added 6 hours ago
Sales Representative
ATCO Group
Edmonton, AB
Full-time
At ATCO, we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our…

Quadient

Sales Development (SDR) Manager

Markham, ON, Canada

Pay: $90,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

At Quadient, our SDR team starts the conversations that become our biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their next career step by the end of the week.

You'll lead SDRs generating qualified pipeline for our software solutions, across upper mid-market businesses, through inbound, outbound and account-based programs.

Location: Canada - Markham. Hybrid 2 days per week in the office
Travel: Up to 25%, based on business and event needs

What You'll Do

Build great sellers. You'll lead and develop a team of SDRs covering multiple product lines. Expect plenty of one-to-ones, call reviews, deal coaching and pipeline reviews, each with clear follow-through. You'll use call quality, activity and conversion data to spot exactly where someone is stuck, then coach the skill that moves the number. You'll address issues early, and you'll build development plans that turn high-potential SDRs into tomorrow's account executives.

Own the pipeline. You're accountable for qualified pipeline, conversion and productivity targets, without ever trading quality for volume. That means sharp inbound follow-up, targeted outbound and well-run account-based plays. Your SDRs will research accounts, personalize outreach and connect Quadient's value to what each buyer actually cares about. When response or conversion dips, you'll be the first to change the cadence, the message or the call approach. And every opportunity you hand to Sales will arrive with clear pain, relevance and next steps.

Be a true partner. You'll work with Sales leaders and account executives on territories, account priorities and lead handoff. You'll team up with Field Marketing to activate campaigns and feed back what buyers and competitors are saying, and with SDR and marketing operations on reporting, capacity planning and data quality.

Make the machine better. You'll build repeatable processes for outreach, qualification, handoff and re-engaging stalled leads, and make sure playbooks, talk tracks and tools are actually used. Working with our AI Technical Program Managers, you'll bring in automation and AI that make research, personalization and coaching faster and smarter.

Shape the team. You'll help plan headcount, interview and hire with a strong eye for potential. You'll design onboarding and ramp plans that get new SDRs productive quickly, and build an engaged, accountable culture across office, hybrid and remote teammates.

What Success Looks Like

In this role, you'll know you're winning when:

Your team consistently hits qualified pipeline goals across Quadient solutions
Conversion improves through the funnel, with stronger qualification and more opportunities accepted by Sales
Inbound leads get fast, reliable follow-up
Outbound engagement and opportunity creation grow in priority accounts
New hires ramp faster, and every SDR can see their own progress
Processes, playbooks and tools are genuinely adopted, backed by trusted relationships across teams

Ready to lead?

If this sounds like your next move, we'd love to hear from you. Apply today!

Qualifications

What you'll bring

You love coaching, and you can tell someone exactly what to keep doing, stop doing or try differently. You're happy rolling up your sleeves with the team while keeping a manager's view of priorities. You bring structure without the busywork, and you use data to ask better questions, not to replace good judgment. Above all, you lead with empathy, energy and high expectations.

What We're Looking For

4+ years in B2B sales development, including real outbound prospecting
2+ years managing SDRs or as a formal team lead, owning coaching and performance
A track record of leading a team to qualified pipeline and conversion goals
Confidence coaching calls, written outreach, discovery, qualification and objection handling
Experience building or improving inbound, outbound and account-based SDR processes
Strong analytical judgment: you turn performance data into specific coaching and execution changes
Experience hiring, onboarding and developing SDR talent
Clear, collaborative communication across Sales, Marketing and Operations
Working knowledge of Salesforce, Salesloft (or similar), LinkedIn Sales Navigator and Gong (or similar), plus real curiosity about practical AI for SDR teams
Ability to travel within North America when needed

Bonus Points If You Have

Experience in SaaS or B2B software
Led SDRs selling to the C-suite or senior business leaders
Managed a hybrid or geographically distributed team
Used Orum or another parallel dialer, or AI-supported sales workflows

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

This posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Additional Information

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Apply About employer

More about this job

Responsibilities

Lead, coach, and develop SDRs responsible for qualified pipeline across inbound, outbound, and account-based programs, while managing performance, conversion, and productivity goals. Partner with Sales, Marketing, and Operations to improve processes, tools, hiring, onboarding, and the use of automation and AI.

Requirements

Requires at least four years of B2B sales development experience, including outbound prospecting, and at least two years managing SDRs or serving as a formal team lead. Candidates should have a record of achieving pipeline and conversion goals, coaching sales skills, improving SDR processes, developing talent, using sales tools and analytics, and collaborating across teams.

Skills

Sales Development
Team Leadership
Coaching
B2B Sales
Outbound Prospecting
Pipeline Generation
Lead Qualification
Inbound Lead Management
Account-Based Selling
Performance Analytics
Hiring and Onboarding
Salesforce
Salesloft
LinkedIn Sales Navigator
Gong
AI-Supported Sales Workflows

Benefits

Flexible Work
Online Learning Platform
Employee Communities
Philanthropy Program
Competitive Total Rewards
Wellness Support
Work-Life Balance
Employee Referral Program
Employee Assistance Program
Mental Health Support

Visa sponsorship

Not detected in the job text

Keywords

SDR Management
B2B Sales
SaaS
B2B Software
Outbound Prospecting
Inbound Lead Follow-Up
Account-Based Programs
Qualified Pipeline
Conversion Rates
Sales Coaching
Call Reviews
Discovery
Lead Qualification
Objection Handling
Sales Cadences
Account Research
Personalized Outreach
Territory Planning
Lead Handoff
Field Marketing
Sales Operations
Marketing Operations
Salesforce
Salesloft
LinkedIn Sales Navigator
Gong
Artificial Intelligence
Automation
Parallel Dialer

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