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Added 25 mins ago
FF
Policy Analyst / Analyste des politiques
Farmers for Climate Solutions - Fermiers pour la transition climatique
Canada
- Full-time
FCS is seeking a Policy Analyst to help conduct policy research and analysis on climate and agriculture; to support the development of policy tools for advocacy (ex: reports, documents,…
Added 25 mins ago
B
Team Lead S&OP, Seasonal Products
BRP
Sherbrooke, QC
- Temporary
We are looking for a Team Lead, S&OP (Sales and Operations Planning) who will report to the S&OP Manager, and who will be tasked with orchestrating global demand, manufacturing capacity,…
Added 42 mins ago
M
Lead Business Analyst, Securities Trading, VP
MUFG
Toronto, ON
- Full-time
We are seeking an experienced Lead Business Analyst to report to the Director of Solution Architecture and work as a close delivery partner in transforming securities trading technology and…
Added 43 mins ago
M
Manager, Client Relations and Support
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Partner with Distribution, Operations, and Product teams to support business development, client retention, and market source engagement initiatives.
Added 56 mins ago
RD
Data Creation Analyst
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting directly to the Operations Manager, the Data Creation Analyst will be responsible for generating proprietary data by retrospectively analyzing video footage of sporting events…
Added 57 mins ago
CA
Sales Systems Analyst
Cooke Aquaculture Inc.
Blacks Harbour, NB
- Full-time
The Sales Systems Analyst is responsible for supporting and enhancing the technology, systems, and processes used by the Sales Operations and Commercial teams. This role works closely with…
Added 1 hour ago
Financial Analyst, Financial Reporting (18 Month Contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…team! We currently have a contract opportunity for a Financial Analyst, Financial Reporting to join our Finance team based out of our offices in Mississauga,…
Added 1 hour ago
2I
Senior Payroll Systems Analyst
2iSolutions Inc.
Oshawa, ON
- $70 to $80 CAD / hour
- Contract
Our client in Oshawa is looking for a Senior Payroll Systems and Process Analyst. The position is a 1 year contract role that requires on-site work in Oshawa.
Added 1 hour ago
HG
Data Loss Prevention Security Analyst
Humankind Global Recruitment
Halifax, NS
- Full-time
…IT solutions is looking for a Data Loss Prevention Security Analyst to join their growing…
Added 2 hours ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and…
Added 2 hours ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Job Experience: 3-6+ years experience in business systems, incentive compensation, Finance ops, or adjacent SaaS operations, with a track record of taking work from requirements to a live…
Added 3 hours ago
G
REQ26-161- Financial Analyst
Glencore
Quebec, QC
- Full-time
Joining Mine Raglan as a Senior Financial Analyst means becoming part of a workplace that values people as much as performance. Our corporate culture emphasizes a healthy work-life balance,…
Added 3 hours ago
W
Intermediate Analyst
WestJet
Calgary, AB
- Full-time
The Intermediate Analyst, ServiceNow Platform Administration is responsible for the day-to-day administration, health, stability and reliability of WestJet’s ServiceNow platform.
Added 3 hours ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
…Workplace-managed applications while making a meaningful impact on business…
Added 3 hours ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
…Workplace-managed applications while making a meaningful impact on business…
Added 3 hours ago
AC
Project Analyst, Cultivation
Aurora Cannabis Inc.
Markham, ON
- $60,000 to $70,000 CAD / year
- Internship
Experience in a Project Analyst, Data Analyst, Business Analyst, Operations Analyst, or similar role.
Added 3 hours ago
Policy and Governance Analyst
EY
Toronto, ON
Assist in creation of a roadmap, governance, operations, and continuous improvement of DSO global tools supporting data retention, classification, minimization, archiving, disposition, and…
Added 5 hours ago
EI
Analyst, Operations (Commercial Insurance)
Economical Insurance
Toronto, ON
- Full-time
Added 7 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 7 hours ago
J
Salesforce Health Cloud Business Systems Analyst (BSA)
Jobgether
Canada
- Contract
The ideal candidate is an experienced Salesforce Business Systems Analyst or Functional Consultant with hands-on Health Cloud expertise, a strong understanding of US healthcare operations,…
Added 8 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
…across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable…
Added 8 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Toronto, ON
- Full-time
…across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable…
Added 8 hours ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
…across all contact channels. You will work closely with Product, Operations, Analytics, Operations Efficiency, WFM, DevOps and engineering teams to deliver reliable data pipelines, scalable…
Added 9 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 9 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to improve efficiency across the customer lifecycle. They act as a bridge between departments to ensure seamless renewals, churn management, and data integrity within Salesforce and other platforms.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong technical proficiency in Salesforce and experience with customer success platforms are required.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Business process mapping
Excel
Revenue operations
SaaS operations
Change management

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Customer Success
Revenue Operations
Process Engineering
Data Integrity
SLA
Churn Management
Renewals
Workflow Automation
Gainsight
ChurnZero
Totango
BI Tools
Excel
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
KPIs
Governance
System Administration
Digital Transformation
Automation
Operational Efficiency

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