Find work in Canada.

454,411 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
MS
Workforce Management Analyst
Metergy Solutions
Toronto, ON
- $75,000 to $90,000 CAD / year
- Full-time
The Workforce Management Analyst is responsible for the end-to-end Workforce Management function supporting Metergy's service operations across Canada and the U.S. This is a highly hands-on…
Added just now
A
Supply Chain Analyst I
Actalent
North Vancouver, BC
- $30 to $37 CAD / hour
- Contract
Job Title: Supply Chain Analyst IJob Description
Added 31 mins ago
TH
Sr. Analyst, Digital Planning, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
…relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International…
Added 46 mins ago
AC
Business Analyst, Retail Systems
Alimentation Couche-Tard
Laval, QC
- Full-time
Added 47 mins ago
Senior Financial Analyst, CACF FP&A
Amazon
Toronto, ON · Vancouver, BC
Amazon seeks a Senior Financial Analyst to join the Financial Planning and Analysis (FP&A) team to drive business planning and reporting for the Canadian Fulfillment network. The successful…
Added 1 hour ago
OH
Analyst, Application Support
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
Added 1 hour ago
AC
Analyste Fonctionnel SAP | SAP Functional Analyst
Aston Carter
Montreal, QC
- $50 to $70 CAD / hour
- Contract
Added 1 hour ago
H
Analyste Fonctionnel Workday
Highspring
Montreal, QC
- Contract
We are looking for a Senior Workday Functional Analyst to support the evolution, integration, and continuous improvement of a large-scale HR technology ecosystem.
Added 2 hours ago
B
Applications Support Analyst
BMO
Toronto, ON
- Full-time
This role is part Production Support. The Application Support Analyst is responsible for ensuring the stability, availability, and operational effectiveness of the Finance platform. The…
Added 2 hours ago
U
Finance Bilingual (French) Hiring Event
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
…(French) players to join our winning team. Score big with great benefits, development opportunities and stability you can count…
Added 2 hours ago
CN
Systems Analyst
Canadian Natural
Calgary, AB
- Full-time
…development and sustainment? Canadian Natural is seeking a Systems Analyst to support our oil sands business unit. Working with the Upgrading and Utilities Information Systems team, you…
Added 2 hours ago
V
Associate Investment Analyst
Vancity
Vancouver, BC
- Full-time
…of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply…
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…market retirement savings plan and market competitive group…
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Title: CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Title: CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Added 3 hours ago
CC
Analyste financier.ère sénior.e
Cellcom Communications - Cellcom.ca
Montreal, QC
- Full-time
We are currently looking for a Senior Financial Analyst who is ready to excel in a culture focused on performance, collaboration, and workplace enjoyment.
Added 3 hours ago
FG
Junior Business Analyst
FDM Group
Halifax, NS
- Full-time
…you operating as a Change Manager, Project Manager, Business Analyst, Product Owner, Scrum Master and more, with access to continuous upskilling and career development…
Added 3 hours ago
TL
People and Culture Analyst
The Linchpin Co.
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
The People and Culture Analyst turns people data into insight. This role sits at the intersection of HR, numbers and technology: building dashboards, keeping our HR systems accurate, and…
Added 3 hours ago
Clinical Systems Analyst
AbCellera
Montreal, QC
We are looking for a motivated Clinical Systems Analyst to join our Business Operations team. You’ll provide hands-on support for our clinical trial system implementations and sustainment.…
Added 3 hours ago
T
Manager Internal Sales - TD Asset Management
TD
Toronto, ON
- Full-time
…Certified Financial Planner (CFP) designation, Chartered Financial Analyst…
Added 3 hours ago
T
Credit Analyst II - TDAF
TD
Montreal, QC
- Full-time
The Credit Analyst provides dedicated credit management support to a Relationship Manager. The Credit Analyst reports to a Senior Manager in the TDAF Credit Management group.…
Added 3 hours ago
Project Coordinator
AESO
Calgary, AB · KPMG Tower
Back up to the Connection Process Analyst in facilitating SASR entry, review and acceptance process and coordinating internal stakeholders in response to customer inquiries.
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Moncton, NB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Mississauga, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 hours ago
C
Senior Business Systems Analyst
Co-operators
Guelph, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to improve efficiency across the customer lifecycle. They act as a bridge between departments to ensure seamless renewals, churn management, and data integrity within Salesforce and other platforms.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong technical proficiency in Salesforce and experience with customer success platforms are required.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Business process mapping
Excel
Revenue operations
SaaS operations
Change management

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Customer Success
Revenue Operations
Process Engineering
Data Integrity
SLA
Churn Management
Renewals
Workflow Automation
Gainsight
ChurnZero
Totango
BI Tools
Excel
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
KPIs
Governance
System Administration
Digital Transformation
Automation
Operational Efficiency

Report this job