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Added 2 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Contract
Compensation Type Fee-for-Service Estimated Remuneration $350,000+ Billing Split fixed
Added 16 mins ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full-Time
Taproot Community Support Services
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- Full-time
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Added 16 mins ago
G
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Quebec, QC
- Full-time
Hold a bachelor's degree in business administration combined with an experience in a large company or accounting firm.
Added 16 mins ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full Time
Taproot Community Support Services
Bonnyville, AB
- Full-time
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HM
Vascular Surgery
Health Match BC
Kamloops, BC
- Part-time
…people, and is located in the Thompson Cariboo Shuswap Health Service Area. As one of two Interior Health tertiary referral hospitals, RIH is a no refusal centre with an Emergency…
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Kamloops, BC
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Added 31 mins ago
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- Full-time
…cultures and continuously aim for the highest standards of service and…
Added 31 mins ago
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Equipment Finance Tax Specialist
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Farmington, BC
- $71,100 to $145,900 USD / year
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Added 31 mins ago
BL
Manager - Dark Horse
Big League Food Company
Toronto, ON
- $22 to $23 CAD / hour
- Full-time
Personally deliver outstanding customer service and ensure that all staff members understand the importance of customer service
Added 31 mins ago
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Alberta Health Services
Red Deer, AB
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…Interventional is responsible for providing the highest quality service to the patients of the RDRHC Diagnostic Imaging and ensuring that this is completed in an effective, efficient, and…
Added 31 mins ago
HM
Emergency Medicine
Health Match BC
Kelowna, BC
- Full-time
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Added 31 mins ago
AH
Medical Radiation Technologist II
Alberta Health Services
Red Deer, AB
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Added 31 mins ago
AH
Administrative Support IV
Alberta Health Services
Cold Lake, AB
- Temporary
Classification: Administrative Support IV Union: AUPE GSS Unit and Program: Administration Primary Location: Cold Lake Hlthcare/Mental Hlth Location Details: As Per Location Multi-Site: Not…
Added 31 mins ago
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Customer Service Representative
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- Full-time
We are looking for a Customer Service Representative to join our Agricultural Solutions team in Regina.
Added 31 mins ago
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Supervisor
Alberta Health Services
AB · Edmonton, AB
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Registered Nurse
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Grande Prairie, AB
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Family Practitioner/General Practitioner
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Langley (District), BC · City of Langley, BC
- Full-time
This Family Practice is a group of family physicians and nurses providing full service primary medical care for all ages in beautiful Fort Langley. We work together as a cohesive healthcare…
Added 31 mins ago
AH
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AB · Greater Edmonton Metropolitan Area
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Added 31 mins ago
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Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
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Fee-for-service or other eligible payment arrangements
Added 32 mins ago
AH
Unit Clerk
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
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Added 32 mins ago
AH
Supervisor
Alberta Health Services
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…of frontline staff direction and supervision of patient food service operations. Completion of human resources activities (including but not limited to the recruitment process, performance…
Added 32 mins ago
L
Senior BI Platform Operations Engineer
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Toronto, ON
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We are looking for a hands-on BI Platform Operations Engineer to provide production operational support, administration, maintenance, and technical troubleshooting for our enterprise…
Added 32 mins ago
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Calgary, AB
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Added 32 mins ago
SD
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- Part-time

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to improve efficiency across the customer lifecycle. They act as a bridge between departments to ensure seamless renewals, churn management, and data integrity within Salesforce and other platforms.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong technical proficiency in Salesforce and experience with customer success platforms are required.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Business process mapping
Excel
Revenue operations
SaaS operations
Change management

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Customer Success
Revenue Operations
Process Engineering
Data Integrity
SLA
Churn Management
Renewals
Workflow Automation
Gainsight
ChurnZero
Totango
BI Tools
Excel
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
KPIs
Governance
System Administration
Digital Transformation
Automation
Operational Efficiency

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