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Added 16 mins ago
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Senior Mechanical Engineer
Worley
Vancouver, BC
- Full-time
We are currently recruiting for a Senior Mechanical Engineer MMM. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Vancouver, British…
Added 16 mins ago
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Software Engineer II
Microsoft
Vancouver, BC
- Full-time
As a Software Engineer II on the Excel Agent team, you will help design, build, and ship features that combine Excel’s core capabilities with agentic AI. You will own feature…
Added 16 mins ago
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Software Engineer II
Microsoft
Vancouver, BC
- Full-time
As a Software Engineer II on the Excel Agent team, you will help design, build, and ship features that combine Excel’s core capabilities with agentic AI. You will own feature…
Added 27 mins ago
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Project Engineer (France)
AdaptiveMobile Security
Engineer, BC
- Full-time
…software? Is your focus is ensuring optimal performance, efficient system resource utilization, and maintaining Carrier-Grade stability. If this sounds exciting, we would love to hear from…
Added 27 mins ago
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Resiliency Architect
Intact
Montreal, QC
- Full-time
Integrate AI/GenAI into reliability engineering: robust AI system architectures, AI-assisted observability, causal detection, and autonomous remediation.
Added 40 mins ago
MI
Intermediate Electrical Engineer
Magna IV Engineering, A Sunbelt Solomon Company
AB · Edmonton, AB
- Full-time
Reporting to the Operations Manager -the Intermediate Electrical Engineer will be accountable for executing projects through sound engineering expertise and project management, engaging in…
Added 40 mins ago
MC
Project Engineer (P&C Centric)
MatchBox Consulting Group
Burnaby, BC
- Contract
This is an excellent opportunity for an engineer who understands the broader transmission system, can navigate complex technical challenges, and enjoys collaborating across multiple…
Added 40 mins ago
BB
Data Engineer
Breathaplasta by Adaptavate
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
To succeed in our mission, we are looking for a Data Engineer who will work with our technical teams to translate raw data into information that drives business decision making. This…
Added 40 mins ago
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System Engineering - Platforms
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
We are seeking a Platforms Systems Engineer to provide technical leadership for the development, integration, and validation of vehicle-level communications systems. The Platforms Team…
Added 41 mins ago
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Enterprise Sales Engineer, Financial Services
Sierra
Toronto, ON
- $270,000 to $280,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
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High Growth Enterprise Sales Engineer
Sierra
Toronto, ON
- $210,000 to $220,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
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Enterprise Sales Engineer, Consumer Business Services
Sierra
Toronto, ON
- $270,000 to $280,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
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Enterprise Sales Engineer - Strategic, Retail
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
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Enterprise Sales Engineer - Strategic, Healthcare
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
…how patients and policyholders interact with the healthcare…
Added 41 mins ago
S
Enterprise Sales Engineer - Strategic, Financial Services
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
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Enterprise Sales Engineer - Majors, Retail
Sierra
Toronto, ON
- $325,000 to $335,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
S
Enterprise Sales Engineer - Strategic, Consumer Business Services
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 41 mins ago
S
Enterprise Sales Engineer - Strategic
Sierra
Toronto, ON
- $355,000 to $365,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 47 mins ago
S
Enterprise Sales Engineer - Majors, Consumer Business Services
Sierra
Toronto, ON
- $325,000 to $335,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 47 mins ago
S
Enterprise Sales Engineer - Majors
Sierra
Toronto, ON
- $325,000 to $335,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 47 mins ago
S
Enterprise Sales Engineer
Sierra
Toronto, ON
- $260,000 to $270,000 CAD / year
- Full-time
Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are…
Added 1 hour ago
Software Engineer
Opendoor
Toronto, ON
Added 1 hour ago
Machine Learning Engineer
Opendoor
Toronto, ON
…strengthen, how the future gets built. We're building the modern system of homeownership, giving people the freedom to buy and sell on their own terms. We've built an end-to-end online…
Added 1 hour ago
Infrastructure Security Engineer
Opendoor
Toronto, ON
As our Infrastructure Security Engineer, you'll own the security of everything Opendoor runs on including multi-account AWS, Kubernetes clusters, the identity plane connecting every system,…
Added 1 hour ago
Information Systems Engineer
Opendoor
Toronto, ON
…with confidence. We are looking for an Information Systems Engineer to lead the evolution of our IT infrastructure across SaaS platforms, cloud environments, and endpoints. You will build…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to improve efficiency across the customer lifecycle. They act as a bridge between departments to ensure seamless renewals, churn management, and data integrity within Salesforce and other platforms.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong technical proficiency in Salesforce and experience with customer success platforms are required.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Business process mapping
Excel
Revenue operations
SaaS operations
Change management

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Customer Success
Revenue Operations
Process Engineering
Data Integrity
SLA
Churn Management
Renewals
Workflow Automation
Gainsight
ChurnZero
Totango
BI Tools
Excel
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
KPIs
Governance
System Administration
Digital Transformation
Automation
Operational Efficiency

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