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Added 12 mins ago
SC
chef de quart - Store# 55243, SERGE-PEPIN & YVON L'HEUREUX
Starbucks Coffee Company
Beloeil, QC
- Full-time
…in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing…
Added 27 mins ago
T
Manager, Engineering – Accounts
TD
Toronto, ON
- Full-time
Lead team building scalable and resilient technology solutions using modern engineering practices.
Added 27 mins ago
Production Supervisor
Amrize
Exshaw, AB
Lead safe, reliable, and efficient production operations across assigned plant areas.
Added 27 mins ago
Electrical Reliability Planner
Amrize
Exshaw, AB
Lead major repair and shutdown planning, meetings, inspections, and After Action Reviews while ensuring work is completed safely and efficiently.
Added 27 mins ago
Ready-Mix Supervisor
Amrize
Saskatoon, SK
Develop and instill a site level safety culture with an objective of “zero” harm; lead bi-weekly toolboxes and monthly Safety Meetings; act as Management representative of JHSC and ensure…
Added 27 mins ago
Excess Soil Field Technician
Amrize
Hamilton, ON · Dundas, ON
Safety: Run the Amrize Daily Sign-In, complete vehicle safety checks, and lead daily Toolbox Talks. You set the tone for a safe site every single day.
Added 27 mins ago
Production Supervisor
Amrize
NS · Brookfield, Nova
The primary objective is to lead and coordinate the Production Team in production of clinker and cement in accordance with the safety, environmental, quality and quantity objective for…
Added 27 mins ago
Plant Manager - Asphalt
Amrize
Saint-Eustache, QC · St-Eustache, Queb
The Asphalt Plant Manager is directly responsible for the overall management of the site. They lead plant operations, health and safety, maintenance, quality control, personnel management,…
Added 56 mins ago
L
Marketing Operations Manager
LanceDB
Canada
- Full-time
…everything Marketing touches on the way to a qualified opportunity: lead capture, inbound lead routing, scoring, attribution, campaign and event operations, and the reporting that proves…
Added 56 mins ago
MA
Growth Marketing Lead, DriveSimple
Max Advanced Brakes
Markham, ON
- Full-time
We’re looking for a Growth Marketing Lead to help us grow demand, improve conversion, strengthen the brand, and build marketing programs that can scale with the business.
Added 1 hour ago
S
Senior Manager, Integrated Marketing (Masterbrand)
sephora.com
Toronto, ON
- Full-time
…strategies and campaigns. The work you do will impact beauty, as you lead category, gifting, and promotional campaigns that bring Sephora’s differentiators to life. You’ll manage a team of…
Added 1 hour ago
PR
Sales Director
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
Lead and develop the sales team while driving revenue, pipeline and profitability targets.
Added 1 hour ago
W
(CAN) Stocking 1 Team Lead
Walmart
Red Deer, AB
- Full-time
…priorities from the Stocking 1 and 2 Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily VizPick…
Added 1 hour ago
W
(CAN) Leader de nuit
Walmart
Saint-Eustache, QC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 1 hour ago
W
(CAN) Deli Bakery Team Lead
Walmart
Red Deer, AB
- Full-time
…communicated priorities from the Fresh Coach and the Store Management Team. Delegate, assist and follow-up on completion of daily Customer Availability process…
Added 1 hour ago
BQ
QNX Embedded Development Manager (Open Source)
BlackBerry QNX
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 1 hour ago
B
QNX Embedded Development Manager (Open Source)
BlackBerry
Ottawa, ON
- Full-time
Excellent communication and leadership skills. You will have the proven ability to lead, mentor, and manage a team of software engineers, fostering growth and accountability.
Added 1 hour ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 1 hour ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
Lead the development of all visual content, ensuring creative consistency and brand alignment across platforms
Added 1 hour ago
J
Salesforce Health Cloud Business Systems Analyst (BSA)
Jobgether
Canada
- Contract
…healthcare stakeholders and technical delivery teams. You will lead requirements gathering, analyze patient management and care coordination workflows, and develop functional specifications…
Added 1 hour ago
AC
Telecom Technician/Foreman
AerialTech Communications Ltd.
Langley (District), BC · Langley, BC
- Full-time
…from initial planning through construction and maintenance. Team members work on diverse projects in the field, contributing directly to the performance and safety of wireless networks.…
Added 1 hour ago
ME
Field sales agent
Moonshine Epoxy
Surrey, BC
- Full-time
…practical product knowledge, and long-term customer relationships. Team members are encouraged to bring initiative, professionalism, and a strong work ethic to a collaborative, hands-on…
Added 2 hours ago
NA
Curriculum Development Lead, Corporate and Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Corporate & Continuing Education (CCE) is seeking an innovative, enthusiastic Curriculum Development Lead to join their team. Reporting to the Curriculum Development Supervisor in Product…
Added 2 hours ago
A
Senior Regional Manager, Customer/ Partner Operations (Based in Yokohama)
Agoda
Vancouver, BC
- Full-time
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people…
Added 2 hours ago
EK
Sous Chef
Earls Kitchen + Bar
Vancouver, BC
- $35,000 to $60,000 CAD / year
- Full-time
We are looking for a passionate and experienced Sous Chef to inspire, lead and mentor our kitchen team. Our ideal candidate has a commitment to excellence and a desire to learn and grow.

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 3, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to improve efficiency across the customer lifecycle. They act as a bridge between departments to ensure seamless renewals, churn management, and data integrity within Salesforce and other platforms.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong technical proficiency in Salesforce and experience with customer success platforms are required.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Business process mapping
Excel
Revenue operations
SaaS operations
Change management

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Customer Success
Revenue Operations
Process Engineering
Data Integrity
SLA
Churn Management
Renewals
Workflow Automation
Gainsight
ChurnZero
Totango
BI Tools
Excel
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
KPIs
Governance
System Administration
Digital Transformation
Automation
Operational Efficiency

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