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Added 1 hour ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Victoria, BC
- Part-time
Interface / Input charges and payments on account files into Accounts Receivable, ensuring AR system totals match the totals validated from front end systems.
Added 3 hours ago
BP
Administrator
BELFOR Property Restoration Canada
Kingston, ON
- Full-time
As an Administrator, you play a key role in keeping our operations running smoothly, accurately, and efficiently. You’ll support the financial health of the business by managing Accounts…
Added 3 hours ago
SC
Branch Administrator - Temporary (Calgary or Red Deer, AB)
Sterling Crane
Calgary, AB
- Full-time
Sterling Crane is looking for a motivated and detail-oriented Branch Administrator (Red Deer or Calgary branch location) who will perform a wide range of business support activities…
Added 3 hours ago
EC
Profit Centre Administrator
EMCO Corporation
Nisku, AB
- Part-time
A minimum of 1 year of experience with customer service, accounts payable, accounts receivable or similar role
Added 3 hours ago
EC
Profit Centre Admin
EMCO Corporation
Calgary, AB
- From $18 CAD / hour
- Part-time
A minimum of 1 year of experience with customer service, accounts payable, accounts receivable or similar role
Added 4 hours ago
BG
Administrateur/Administratrice du bureau (temporaire) | Office Administrator (temporary)
Brandt Group of Companies
Lac-des-Écorces, QC
- Full-time
The Office Administrator is responsible for providing administrative and operational support to ensure efficient day-to-day functioning of the branch. This role involves liaising with…
Added 4 hours ago
BG
Administrateur/Administratrice du bureau / Office Administrator (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
…-------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Overview Brandt is…
Added 4 hours ago
BG
Receptionist
Brandt Group of Companies
AB · Edmonton, AB
- Full-time
Assist with processing accounts payable and receivable items.
Added 5 hours ago
BR
Property Administrator
BGO Real Estate
Edmonton, AB
- Full-time
The Property Administrator is responsible for managing accounts payable and receivable, processing invoices and rental payments, maintaining accurate tenant records, and reviewing lease…
Added 5 hours ago
BG
Office Administrator_CA
Brandt Group of Companies
Stettler, AB
- Full-time
Assist with processing accounts payable and receivable items.
Added 6 hours ago
SE
Senior Finance & Accounting Administrator
Strong Enterprises
Belleville, ON
- Full-time
Manage accounts receivable activities and work closely with accounts payable functions
Added 7 hours ago
CR
Property Administrator Contract
CT REIT
Toronto, ON
- Full-time
limited to Accounts Receivable (A/R) reporting, Accounts Payable (A/P) processing, budgeting, supplier
Added 7 hours ago
OP
Property Administrator
Oxford Properties Group
Toronto, ON
- Full-time
1 - 3 years of experience in accounts receivable, billing, collections, accounting, lease administration, or a related field.
Added 7 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Experience in Financial Automation – Accounts Receivable/Payable.
Added 7 hours ago
HC
Client Service Administrator - Victoria Langford BC
HearingLife Canada
Victoria, BC
- Part-time
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure…
Added 8 hours ago
Site Administrator (Canal Flats)
IREN
Canal Flats, BC
Accounts payable / receivable or payroll processing experience.
Added 8 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
Experience in Financial Automation – Accounts Receivable/Payable.
Added 9 hours ago
Administrator, Billing
Aecon
Toronto, ON · Scarborough, ON
Assist with accounts payable and accounts receivable functions, including invoice coding, payment tracking, and resolving billing discrepancies.
Added 10 hours ago
CT
Property Administrator Contract
Canadian Tire Corporation
Toronto, ON
- Full-time
limited to Accounts Receivable (A/R) reporting, Accounts Payable (A/P) processing, budgeting, supplier
Added 10 hours ago
GR
Accounting Administrator
Goldbeck Recruiting
AB · Edmonton, AB
- $60,000 to $70,000 CAD / year
- Full-time
…business growing, they’re adding an organized, accuracy-focused administrator to the…
Added 11 hours ago
O
Property Administrator
OMERS
Toronto, ON · Head Office Toronto
- Full-time
1 - 3 years of experience in accounts receivable, billing, collections, accounting, lease administration, or a related field.
Added 19 hours ago
AC
Operations Administrator
Aston Carter
Trail, BC
- $20 to $26 CAD / hour
- Contract
Process site-level accounts payable and accounts receivable in coordination with the head office.
Added 20 hours ago
PG
Administration Assistant | Pakenham
Petstock Group
Pakenham, ON
- Full-time
Manage accounts receivable, invoicing, statement distribution, and debtor follow-up
Added 1 day ago
A
Office Administrator
Armco
Montreal, QC
- Full-time
Complete local accounts payable and accounts receivable duties and serve as the office’s primary contact for related inquiries.
Added 1 day ago
AB
Accountant
Acadia Broadcasting Corporation
Halifax, NS
- Full-time
Assists the Accounts Payable Administrator in responding to queries relating to the processing and payment of vendor invoicing

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

Apply About employer

More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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