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Added 24 mins ago
F
Business Analyst
FISPAN
Vancouver, BC
- Full-time
As a Business Analyst in FISPAN, you'll help bring new bank partners and payment rails to life. You'll join our flex delivery bench: rather than owning a fixed set of banks, you'll move…
Added 54 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
KG
Accounting Analyst
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Accounting Analyst is a full-time, on-site role based in Georgetown, ON. This role is responsible for preparing, reviewing, and analyzing financial statements for…
Added 1 hour ago
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Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Nanalysis is seeking a detail-oriented Accounting Manager with an active Chartered Professional Accountant (CPA) designation to support month-end close, financial reporting under IFRS…
Added 1 hour ago
Accounts Payable Analyst
Gates Corporation
Brantford, ON
As the Accounts Payable Analyst, you will perform accounting and clerical tasks for the maintenance and processing of accounts payable transactions. Processes accounts payable invoices for…
Added 1 hour ago
Senior Analyst, Financial Accounting & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Global Finance – Subsidiary Financial Accounting and Reporting supports accurate and timely financial reporting for Scotia Capital Inc. and other wholly owned…
Added 1 hour ago
FC
Product Owner, Wealth Digital Experience
Fidelity Canada
Vancouver, BC · Mississauga, ON · Toronto, ON
- Full-time
3+ years of experience in an agile product management environment, as a product owner, business analyst, or equivalent role.
Added 2 hours ago
HO Accounting & Finance - Credit & Collections Analyst
Nippon Express Canada
Mississauga, ON
This position reports directly to the Accounting Assistant Manager and shall have the overall responsibilities for the collection of accounts receivables, monitor customer accounts, posting…
Added 2 hours ago
FH
Controller/Business Analyst
Fuze HR Solutions
Montreal, QC
- Full-time
The Controller is responsible for the day-to-day financial management of the company. This role oversees accounting, cash flow, budgeting, financial reporting and compliance while providing…
Added 3 hours ago
BO
Analyst, Loans Modelling & Administration
Building Ontario Fund
Toronto, ON
- Full-time
Building Ontario Fund (BOF) is seeking an indefinite full-time Analyst, Loans Modelling & Administration. (This job posting represents an existing vacancy.)
Added 3 hours ago
S&
Financial Analyst
Stevenson & White
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
We are recruiting a bilingual, analytical, system-savvy Financial Analyst to join our client on a full-time, permanent basis. This organization is a well-funded Non-profit and they have…
Added 3 hours ago
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Senior Financial Analyst
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Cash flow and balance sheet: Forecast cash, working capital, and key balance sheet items to support capital planning and treasury decisions, working closely with Accounting to understand…
Added 3 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 4 hours ago
HB
Senior Risk Analyst
Hana Bank Canada
Toronto, ON · North York, ON
- Full-time
We are currently searching for the Senior Risk Analyst to join our Risk Management Department. The Senior Risk Analyst primarily supports the Operational Risk Management and Resilience…
Added 4 hours ago
FB
Business Analyst
Fairstone Bank
Toronto, ON · Montreal, QC
- Full-time
Join Fairstone as a Business Analyst and be part of our talented and growing team!
Added 5 hours ago
Q
Customer Success Operations Analyst
Quadient
Markham, ON
- $52,000 to $75,000 CAD / year
- Full-time
The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 5 hours ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Code incoming cash according to established accounting structures and funding sources,
Added 5 hours ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
As a Project Controls Analyst, you’ll work with Project Managers and technical teams to support cost control, forecasting, scheduling, and performance across Ground Engineering projects in…
Added 5 hours ago
RS
Credit Analyst
Radiant Systems Solutions, Inc
Waterloo, ON
- Contract
As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing
Added 5 hours ago
WI
Project Controls Analyst
WSP in Canada
Vancouver, BC
- Full-time
As a Project Controls Analyst, you’ll work with Project Managers and technical teams to support cost control, forecasting, scheduling, and performance across Ground Engineering projects in…
Added 5 hours ago
UT
Senior Analyst, Accounting & Tax-French #26-27224
US Tech Solutions
Laval, QC
- $31 USD / hour
- Contract
…and tactical initiatives, while ensuring compliance with our accounting, reporting, and period-end closing obligations on both a monthly and annual…
Added 6 hours ago
Senior Financial Analyst
Sinai Health
Toronto, ON
Reporting to the Manager, Financial Accounting and Reporting, the Senior Financial Analyst will be an integral member of the financial reporting team performing a range of professional…
Added 6 hours ago
CI
Senior Technical Business Analyst -- AMADC6063273
Compunnel Inc.
Toronto, ON
- $70 to $75 CAD / hour
- Contract
…support to developing, maintaining, and enhancing Global Treasury Cash Application infrastructure. The team works in an environment that brings together resources specializing in several…
Added 7 hours ago
W
Project Controls Analyst
WSP
Vancouver, BC
- Full-time
As a Project Controls Analyst, you’ll work with Project Managers and technical teams to support cost control, forecasting, scheduling, and performance across Ground Engineering projects in…
Added 7 hours ago
AI
Analyste comptable - Accounting analyst
Andersen in Canada
Montreal, QC
- Full-time
Andersen (ca.andersen.com), a member firm of Andersen Global, is seeking an Accounting Analyst to join its Finance team. Reporting to the Director of Finance, the successful candidate will…

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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