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Added 7 mins ago
R
Senior Software Quantitative Engineer
RBC
Vancouver, BC · Toronto, ON
- Full-time
Develop code to extract data from various sources to support development of the models
Added 7 mins ago
Q
High-Speed Electrical and Optical Systems Validation Engineer - (all levels)
Qualcomm
Ottawa, ON
- Full-time
…moving, enthusiastic, and dynamic team made up of validation, application, system, and mixed signal design engineers. You will have the opportunity to work in the lab to further grow your…
Added 23 mins ago
LD
Electrical Engineering Manager
Leonardo DRS
Bedford, QC
- Full-time
…designers working on power electronics design activities in support of multiple projects. Reporting to the Naval Communication Electrical Engineering Manager, the Electrical Engineering…
Added 23 mins ago
AS
UI/UX Engineer
Axelon Services Corporation
Toronto, ON
- $74 to $78 USD / hour
- Contract
Global Financial Firm located in Toronto, ON has an immediate contract opportunity for an experienced UX/UI Engineer
Added 23 mins ago
ET
Observability Engineer
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Montreal, QC
- Contract
Build and support the modernization and integration of observability tools in private and public cloud offerings (GCP, AKS, EKS).
Added 23 mins ago
M
Senior Release Train Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As part of this journey, we’re looking for a Senior Release Train Engineer to lead large-scale Agile delivery, align cross-functional teams, and help drive meaningful business outcomes.
Added 23 mins ago
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Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
…and modular data center solutions. Our innovative products support some of the world’s largest and most critical data…
Added 38 mins ago
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Application Engineer - Inside Sales
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
…role in driving sales by providing technical expertise and support to our clients throughout the sales process. Your primary responsibility will be to understand customer needs, communicate…
Added 38 mins ago
Electrical Engineering Manager
Leonardo DRS, Inc.
NS · Bedford, Nova
…designers working on power electronics design activities in support of multiple projects. Reporting to the Naval Communication Electrical Engineering Manager, the Electrical Engineering…
Added 38 mins ago
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Customer Experience Test Automation Intern
OpusClip
Burnaby, BC
- $25 to $28 CAD / hour
- Full-time
…we call customer-originated requirements: the thousands of support conversations we handle each month are a rich record of how OpusClip actually gets used and where it breaks, and nobody…
Added 38 mins ago
M
Senior Full Stack Developer (Java/React)
Miratech
Toronto, ON
- Full-time
…brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we…
Added 53 mins ago
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Forward Deployed Engineer (Python/Pyspark and GenAI / LLM)
Apptoza Inc.
Toronto, ON
- Full-time
We are looking for a senior Forward Deployed Engineer who combines production-grade software engineering, data engineering, AI application development, and client-facing consulting. You…
Added 53 mins ago
IG
Workday Application Engineer
Insight Global
Canada
- Contract
Insight Global is looking for a Workday Application Engineer to support a large retail client within their People & Culture Technology team. This individual will design, configure,…
Added 53 mins ago
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Senior Field Engineer (FIFO)
Lycopodium
Prince George, BC
- Temporary
Lycopodium is currently recruiting for a Senior Field Engineer (FIFO) to join our growing Canadian site projects group.
Added 53 mins ago
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Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank
Toronto, ON
- Contract
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 1 hour ago
S
Senior Environmental Engineer or Geoscientist
Stantec
ON · Stoney Creek, ON
- Full-time
As a Senior Environmental Engineer or Geoscientist, you will work with our Environmental Site Investigation and Remediation practice in our London, Waterloo, Markham, Mississauga, Hamilton,…
Added 1 hour ago
Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Staff Engineer plays a key role within the Infrastructure Solutions team, defining infrastructure strategies and roadmaps with a strong emphasis on network engineering initiatives. This…
Added 1 hour ago
IC
Network Security Engineer
Infotek Consulting Inc.
Toronto, ON
- $85 to $96 CAD / hour
- Contract
We are looking for an experienced IT Security Specialist to support enterprise firewall security, policy implementation, and application deployments across on-premises and cloud…
Added 1 hour ago
T
Senior Consultant, ML/AI Engineer, Data & AI
Toast
Vancouver, BC
- $77,000 to $102,000 USD / year
- Full-time
…professionals across the country, for a Senior Consultant, ML/AI Engineer to join its Data & AI practice in Vancouver. The firm helps some of Canada’s largest organizations solve complex…
Added 1 hour ago
BR
Java Software Engineer
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Job Title: Senior Java Backend Engineer – Cloud & Data
Added 1 hour ago
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DevOps Engineer
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $113,900 to $147,400 CAD / year
- Full-time
Support complex containerized environments running hundreds of microservices, ensuring reliable application performance and service availability
Added 1 hour ago
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Section Manager, Software Design Engineering
Kinectrics
Toronto, ON
- Full-time
Vendor integration, factory acceptance testing (FAT), commissioning, and lifecycle support
Added 1 hour ago
RM
Technical Analyst Capital Condition Assessment & Rehabilitation Wastewater
Regional Municipality of Peel
Brampton, ON
- Other
Perform condition assessment analysis of trunk sewers and transmission and sub-transmission watermains to support the State of Good Repair program
Added 1 hour ago
M
Junior Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for a Junior Test Engineer to join our satellite systems team at our Montreal office.
Added 1 hour ago
M
Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We are looking for a Power Test Engineer to join our satellite systems team at our Montreal office.

Quadient

Customer Success Operations Analyst

Markham, ON, Canada

$52,000 to $75,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $52,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales, RevOps, Deal Desk, Finance and Collections, you will bring structure and consistency to renewals, churn case management and customer handoffs so that issues are prevented upstream rather than cleaned up downstream. This role is ideal for a technically minded, highly organized process engineer who enjoys turning complex, manual workflows into clear, scalable operations in a fast-paced SaaS environment.

Key Responsibilities:

Process engineering: Map, document and optimize Customer Success processes from sales handoff through onboarding, renewal and expansion. Identify gaps, remove manual effort and build repeatable, scalable workflows.
Case management and SLAs: Own the case management framework for credits, churn and FTL requests. Define SLAs, notifications and escalation paths so cases are resolved on time and revenue recognition is not delayed.
Renewal operations: Partner with Sales, RevOps and Deal Desk on renewal opportunity management, including opportunity coding, co-terming, uplifts and handoffs, to reduce conflicts and downstream cleanup.
Salesforce and CS platform ownership: Serve as the Customer Success subject matter expert for Salesforce and our customer success platform. Gather requirements, design workflows, automations and fields, and partner with system administrators to build and maintain them.
Data integrity and reporting: Build and maintain dashboards and reports on renewals, churn, customer health, case volume and SLA performance. Monitor data quality and ensure leaders have accurate, actionable insights.
Governance and controls: Establish guardrails, documented rules and audit checks that keep processes consistent across teams and solutions, including controls that prevent missed or delayed billing.
Enablement: Create playbooks, process documentation and training for Customer team, and reinforce process discipline through regular reviews.
Cross-functional coordination: Act as the operational bridge between Customer Success and Finance, Billing and Collections, ensuring requests are routed to the right team and resolved quickly.
Continuous improvement: Track operational KPIs, identify trends and root causes, and recommend and implement improvements.

Qualifications

Bachelor’s degree in Business, Information Systems, Operations or a related field, or equivalent experience.
3–5 years of experience in Customer Success Operations, Sales Operations, Revenue Operations or a similar role in a SaaS environment.
Strong hands-on Salesforce experience, including reports, dashboards, workflows, case management and data structure. Salesforce Administrator certification is a plus.
Experience with customer success platforms such as Gainsight, ChurnZero, Totango or similar.
A process engineering mindset, with proven experience mapping workflows and turning manual, inconsistent processes into scalable ones.
Strong technical aptitude and the ability to learn new systems quickly; comfortable translating business needs into system requirements.
Strong analytical skills, with advanced Excel ability; experience with BI tools is a plus.
Exceptionally organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
Clear written and verbal communication skills and the ability to influence cross-functional partners without direct authority.

Additional Information

Nice to Have

Sales Deal Desk experience, including quoting, CPQ, pricing approvals and contract structure.
Familiarity with Deal-to-Cash and Order-to-Cash processes, including billing and collections.
Experience with subscription and usage-based models, renewals, co-terming and uplifts.
Experience in Financial Automation – Accounts Receivable/Payable.

How Success Is Measured

Case SLA attainment for credits, churn and FTL requests.
Reduction in order conflicts, rework and downstream cleanup.
Salesforce data accuracy and renewal forecast reliability.
Adoption of documented processes and playbooks across CS and PSO teams

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.

Compensation: CAD 52000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Customer Success Operations Analyst designs and optimizes processes, systems, and data workflows to ensure efficient customer success operations at scale. They act as a bridge between departments to manage renewals, churn, and case management while maintaining data integrity and system governance.

Requirements

Candidates must have a bachelor's degree and 3-5 years of experience in operations within a SaaS environment. Strong proficiency in Salesforce and experience with customer success platforms are required, along with excellent analytical and process engineering skills.

Skills

Process engineering
Salesforce
Customer success platforms
Data analysis
Workflow optimization
Case management
SLA management
Reporting
Dashboard creation
Cross-functional coordination
Revenue operations
Change management
Technical documentation
Excel
Business intelligence

Benefits

Flexible work
Online learning platform
Philanthropy program
Wellness program
Employee assistance program
Referral scheme

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Salesforce
Gainsight
ChurnZero
Totango
Customer Success Operations
Revenue Operations
Sales Operations
Process Engineering
Workflow Mapping
Data Integrity
SLA
Renewals
Churn Management
CPQ
Order-to-Cash
Deal-to-Cash
Financial Automation
Business Intelligence
Excel
KPIs
Governance
Automation
Digital Transformation
Reporting
Dashboards
Subscription Models
Usage-based Models
Cross-functional Collaboration
System Administration

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